Mysterious temp files when creating EPS files in Illustrator 10

[Roderick Mol]

I have trouble saving EPS files in Illustrator 10. Each time when i save such a file, Illustrator creates a temporary file. For instance: I created a file called 'ERA-logo.eps'. When I approach the location where I have saved the file through Illustrator there is only one file there. But when I want to import the EPS file in Quark Xpress there is a second file. It is called "AI TEMP 000558107". what does this file do? How can i get rid of it?? Is it a harmful file?

I already tried the Adobe support telephone number, but they couldn't make me happy. They said that the AI TEMP file was a file created by Illustrator as a basic file, when you save a new illustration from Illustrator directly in EPS file format. But that's not true because when i save a new file in adobe illustrator file format en later in EPS format, a temp file is created AGAIN..

I hope someone on the net can help me...

[Thurgood]

This doesn't seem to happen on my system? I have an old G3 running OS 10.1.5 and AI 10.0.1 and Quark 4.11 and 5.01
in Classic.

No temp files are created when I go to import into Quark.

Waht OS are you using and have you upgraded to AI 10.0.1?

If not do so. If working in 9.2.2 upgrade your CarbonLib to 1.6.

[Floris Douwes]

I think I have the same problem, with
saving EPS files in illustrator 10 (on MacOS 9.2) but there is another problem; I save my files on a Windows 2000 server, and when I open an EPS and then save it again with, i'm getting an error (-54) file is in user/locked or something... I think it is caused by this TMP files, because with .AI files everything goes normal. The adobe helpdesk (Netherlands) said they don't support saving on networks!! So they say i should save it locally on my harddisk... ;-) For a software package that size and price i think it's rather strange that they don't give me any hints of clues or investigate the problem. Has anyone have same problems with Windows 2000 server?

[Richard BRackin]

Floris,
I feel your pain. We also were saving to a windows 2000 server. You can get around this by enabling IIS and setting up WebDAV which is the only protocol Adobe supports.

What's happening with us is the archive bit was being set, and the hidden attribute was applied.

With a little work, you can access the files again.
Our windows machine is flooded with temp files, too. I delete them and see no ill effects.

Here is from another thread labeled "invisable files on server" where I provide a link to the microsoft site on how to set up WebDAV.

Update to illustrator 10.0.1 (mac) and 10.0.2 (pc)

Go to http://www.microsoft.com/windows2000/en/server/iis/htm/core/wcservr.htm <http://www.microsoft.com/windows2000/en/server/iis/htm/core/wcservr.htm>. That will show you how to do it. Or go to their website and search "set up webdav"

Create a publishing directory on a hard drive with the path like this ---> C:\Inetpub\WebDAV

For HTTP connection (recommended).

In the IIS snap-ins, go to Start-Programs-Administrative Tools-Computer Management-Server Applications and Services-Internet Information Services and create a virtual directory by selecting web site, clicking the action button and point to new --- virtual directory and use the wizard to finish everything.
Call the alias WebDAV. Grant read and write and browsing privileges.
or
If you use NTFS, just right click a directory, click "Sharing" and then select the Web Sharing property sheet.

We are able to use it with Illustrator but keep getting an alert window saying the server is busy with photoshop.

All the pages are listed below

http://www.microsoft.com/windows2000/en/server/iis/htm/core/wcservr.htm <http://www.microsoft.com/windows2000/en/server/iis/htm/core/wcservr.htm>

http://www.microsoft.com/windows2000/en/server/iis/htm/core/iisnapin.htm <http://www.microsoft.com/windows2000/en/server/iis/htm/core/iisnapin.htm>

http://www.microsoft.com/windows2000/en/server/iis/htm/core/iicodirv.htm <http://www.microsoft.com/windows2000/en/server/iis/htm/core/iicodirv.htm>

http://www.microsoft.com/windows2000/en/server/iis/htm/core/iiwspsc.htm <http://www.microsoft.com/windows2000/en/server/iis/htm/core/iiwspsc.htm>

good luck

Richard

[Floris Douwes]

Thanx Richard for the info, and i'm glad more people recognized the problem ;-) Still it is quite "strange" that adobe only supports webDav. But what can we do... i'm just a customer and will have to wait when someday maybe an updated version comes out ;-)

regards,
Floris Douwes

[Richard BRackin]

Adobe tech support told me the only way to bring new features in is to go to the requested features section in this forum, and request broader protocols to be supported. I started the topic in that section.

They really do look at this stuff. The hard part is convincing their marketing and budgeting pinheads to provide the resources to bring it about.

Richard

[Adam Lane]

Just apply the 10.0.1 update and it will fix the "invislble file problem".

All of this business with IIS and WebDav...it's irrelevant to the problem of disappearing files when using File->Save As from a Mac to a W2K server.

[Richard BRackin]

Adam,

Why then, upon explaining my problem to Adobe Tech Support, did the guy interrupt me and say, "Yeah, I think I know what the problem is. Adobe only supports the WebDAV protocol when saving directly to network storage. We've talked to Apple about this and they are aware that it is a problem. He told me the only way to be certain you don't have any problems is to save to local storage and then drag across the network ---or--- enable WebDAV through the IIS MMC on a W2K server."

We have enabled WebDAV and the problem is gone.

Respectfully,
Richard

[Dave MacLachlan]

Adam is correct...and so are you and our Tech support. Three for Three...not bad ;-).

Here's the complete story (Adam and I are the engineers who worked on the problem). Late in our dev cycle for AI 10.0.0 we found a bug saving files to hard drives that we put a "fix" in for. Unfortunately it broke saving files to a Windows server due to a bug in the MacOS. We have fixed the fix in 10.0.1 so it should work properly.

Tech support is correct that we don't "officially" support saving files directly to servers except using WebDAV, however the 10.0.1 fix should get rid of all your problems. I'd recommend the 10.0.1 patch no matter what as it fixes some other interesting issues as well.

[Richard BRackin]

Dave, Thanks for clearing that up.
I know Adam programs illustrator and it confused me since what he was saying didn't exactly concur with tech support.

We have moved files across WebDAV for a couple of weeks now, and I have gotten attached to it. Though it would be nice to have perfect support across the networks, I realize it must be a chore to actually make it happen.

Richard

[Dave MacLachlan]

It's not really so much a "chore" as that all networks are slightly different, and we can't come close to testing all possible permutations of machines, networks and protocols. Therefore we don't officially "support" saving across the network.

That being said, we do attempt to allow users to save however they want. With 10.0.1 you should be able to save to most Windows Servers over most networks without difficulty. If you can't AND you have 10.0.1 installed, we'd be interested in knowing about it.

Cheers,
Dave

[Dan Kazmer]

Are you on a Mac? If so, you can use FAST FIND (part of Norton Utilities) to make the files visible & delete them. Search your drive for files with .eps or .ai, in the top menu under find, select find by kind - at the bottom of the list is "invisible files" . When the list comes up, select the files in question, on the bottom of the screen is an "i" icon. When you click it, you'll see another window - select "settings" - Then you can uncheck the invisible box. Its a pain, but it works. If you're on a PC...good luck.

Someone at our studio has a similar problem. Illustrator 10 is creating dozens of invisible files (even the regular files "disappear" because they are invisible).