Please Read: Illustrator CS Crashing Issues - Questions From Adobe

[ShaneA...@adobeforums.com]

Hello Illustrator CS Users

I know that many of you have had issues with Illustrator CS crashing on you, and we are trying to find resolution to these problems. Currently, we are tracking two separate issues. I am trying to find out information on both of them.

I will outline the issues we need information on below, if possible, can you let me know if you fall into either of the scenarios or if you are having a different problem. You can either post here in this forum or you can email the information to aif...@adobe.com.

Scenario 1

Issue

When launching Illustrator CS on Mac OSX, you receive the error message, "The Application Has Unexpectedly Quit........"

Details

You have a Swatch, Brush, Graphic Style, or Symbol library set as persistent and you have either turned off the Font Preview function, set the Font Preview size to Large,set the Font Preview size to Small, or checked "Show Font Names in English" from the Type and Auto tracing section of the General Preferences.

Solution
Trash the Illustrator preferences to open up Illustrator CS. To stop it from happening again, either change the swatch library from persistent, or change the font preview to "On" with the medium size setting.

Scenario 2

Issue
Error "The Application Has Unexpectedly Quit..." when saving or printing a file in Illustrator CS

Details

This we don't know and need information from users....


* Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version?

* Is there a default printer installed and selected? If not, after you install one, does the crashing stop?

* Does this happen with one file, many files, all files? What about a new file with just a box?

* If the crash happens when saving, is it to the local drive or to a network drive?

* If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

* Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

* Have you tried resetting your permissions? If so, did that help?

* Is your user account Administrator or User?

* Anything else you think might help?

Thank you for your help!

Shane Tracy
Product Support Manager - Adobe Illustrator
Adobe Systems

[br...@bergdesign.com]

Why is it so hard for you guys to find these issues? You should have hundreds, if not thousands of crash logs from OS X users that should help pinpoint these issues quickly. Have you guys been on vacation for eight months? With the massive profits and resources of Adobe, there's not much of an excuse for the lack of updates and fixes to Illustrator CS. Most shareware developers could have found and fixed these issues much more rapidly than your team has. It's very embarassing.

Brock Brandenberg

[br...@bergdesign.com]

Here's one issue that I've confirmed with the Apple ColorSync guys that prevents Adobe Acrobat from starting up, but this problem could possibly point out some related issue(s) in Illustrator. Acrobat crashes at startup if there is a ColorSync profile with a very short name in the user's ColorSync Profiles folder. A profile with a two character name (both on the file's name and the internal name) will cause the crash. Unfortunately, this single scenario was the extent of the testing that I did since it alone hilited and quickly led to the solution. In this scenario, there's something wrong in the code that Acrobat uses to iterate through profiles, so if you're sharing code between apps (like well-factored code should be), it could propagate problems into Ilustrator.

Brock Brandenberg

[Wade_Zi...@adobeforums.com]

Brock I had that problem with the startup and the colorsync but simply dumped the profile as I thought it was corrupt and made a new one. I sometimes give my profile a short name but I can tell you that I have such a short name now for my profile and it works fine. I do not think I had a short name when the profile had such a short name.'

But trashing the Monitor Profile and doing it over did solve my problem. Perhaps you have not found the complete cause and effect. Though I admit I don't quite understand this distinction you are making with regard to File name and Internal name.

Also perhaps it is simply not apparent what the issue is and the information that is given along with the crash reports might be well a bit incomplete so it is difficult to put the info together in a way that points to the real problem. Sometimes people don't want to tell about a certain software they use because they like it and it turns out that is the cause of the conflict.

I know from experience here on the Forum that often it becomes frustrating to assist someone when you give them all the advice that should work and it does not only to find out that they forgot to mention a certain software they use because they did not think that could possibly affect AI.

Also sometimes it is hardware or firmware related as there are many variations with many possible combinations it is possibly no one is alert or willing enough to mention the possibility that they have some attached or installed. I hope you see what I mean.

[br...@bergdesign.com]

Hi Wade.

I understand the information issue completely. My post for the Ilustrator developers was primarily meant as a starting point for discussion, so I haven't yet filled in all the details :) I write calibration software, so I ran into this particular issue, troubleshot and isolated the issue, contacted the Apple ColorSync group since it was related to profiles, and confirmed the issue with them that it was not ColorSync, but Adobe code. Here's the nitty-gritty.

The issue affects Acrobat Distiller. Profiles with short internal names (not file name) will cause Distiller to shut down during launch, but I haven't yet determined just how short the name must be to cause it. My testing involved one and two character file names, which caused the problem. I tested with profiles created by the Apple default calibrator and profiles created with our SuperCal application, and edited existing profiles using a file/hex editor to turn them "bad." I moved the suspect profiles across machines to isolate the problem, and it followed the profile from machine to machine, and went away when removing the profile.

To reproduce the problem on a Mac, open the Apple default calibrator, leave the expert option turned off, step through to the last step, and save the profile with the name "a". Then launch Distiller and see if it shuts down during launch with this profile installed.

I wll post this info to the Acrobat forum since it's most appropriate there, but if Adobe is factoring code well and using it across applications, it could affect Illustrator in some way. Since the AI issues are related to startup and printing, one of these scenarios is the same as when Distiller is shutting down, and one is related to printing which may make use of ColorSync profiles. It's only a hunch, but worth mentioning to these developers.

Brock Brandenberg

[Wade_Zi...@adobeforums.com]

Yes I confirm that a one or two letter named monitor profile will collapse Distiller on launch.

I had a different issue with a corrupt profile crashing Acrobat 6.0.1 on launch how it got corrupt and the nature of the corruption I do not know however there is good cause to think this is related to the distiller issue and perhaps some of the problems AI CS has seen with some users.

[kevin_...@adobeforums.com]

For scenario #2

Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version?

NO. N/A. N/A

Is there a default printer installed and selected? If not, after you install one, does the crashing stop?

YES. N/A

Does this happen with one file, many files, all files? What about a new file with just a box?

ONE FILE. NO. ALSO I REBUILT THE DOCUMENT AND IT NO LONGER CRASHES WHEN SAVING.

If the crash happens when saving, is it to the local drive or to a network drive?

LOCAL DRIVE

If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

N/A

Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

YES, BUT IT'S ALWAYS BEEN TEMPERMENTAL SO I'M NOT SURE WHETHER RECENT UPDATES HAVE ANYTHING TO DO WITH THE LATEST PROBLEM. BUT FOR WHAT IT'S WORTH, I JUST UPGRADED TO 10.3.4 TWO DAYS AGO.

Have you tried resetting your permissions? If so, did that help?

NO. N/A

Is your user account Administrator or User?

ADMIN

Anything else you think might help?

AFTER REBUILDING THE FILE (AS MENTIONED EARLIER) I CONVERTED ONE OF THE FONTS TO CURVES SO ILLUSTRATOR DIDN'T RECOGNIZE IT AS A FONT ANY MORE. THAT MAY OR MAY NOT HAVE ANYTHING TO DO WITH IT.

[Wade_Zi...@adobeforums.com]

Perhaps ion your case it is the font?

[tommy1...@adobeforums.com]

Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version?

YES - NO - v9.0.2

Is there a default printer installed and selected? If not, after you install one, does the crashing stop?

YES - NO

Does this happen with one file, many files, all files? What about a new file with just a box?

EVERY FILE - BUT ONLY FILES WITH FONTS IN

If the crash happens when saving, is it to the local drive or to a network drive?

BOTH

If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

N/A

Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

CRASHING ON SAVING FROM FIRST INSTALL (ONE CRASH EVERY 5 OR SO SAVES)

Have you tried resetting your permissions? If so, did that help?

YES - NO

Is your user account Administrator or User?

ADMIN

Anything else you think might help?

DISABILING FONTSYNC SUPPORT IN AI's SUITCASE PREFS SEEMS TO HAVE SOLVED IT!

[lee_v...@adobeforums.com]

Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version? No. N/A. N/A.

Is there a default printer installed and selected? If not, after you install one, does the crashing stop? Yes. Default printer installed from start, but still crashes.

Does this happen with one file, many files, all files? What about a new file with just a box? Any file.

If the crash happens when saving, is it to the local drive or to a network drive? Network.

If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)? I rarely print from AI, but when I do there's been no crashes.

Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...) AI10/OS9.2.2 crashed frequently; AICS/OS10.3.3 doesn't crash so much...

Have you tried resetting your permissions? If so, did that help? Yes. No.

Is your user account Administrator or User? Admin.

Anything else you think might help? Disable Suitcase X1 Auto-activation & Fontsync. Have had much fewer crashes since.

[Dave_Ma...@adobeforums.com]

Why is it so hard for you guys to find these issues? You should have hundreds, if not thousands of crash logs from OS X users that should help pinpoint these issues quickly. Have you guys been on vacation for eight months?

Brock,

I think you are under the assumption that we get the crashlogs that you send off to Apple via the little crashlogger thing? If so, unfortunately that's a bad assumption. We can't get our hands on them for a variety of reasons. If you send the crashlogs into us, then there is a chance that we can do something about them. Several people do send crashlogs regularly to me.

[Dave_Ma...@adobeforums.com]

Brock, just wanted to mention that I was going through the few Crashlogs we have (yet again) and noticed that you aren't installed directly in /Applications. That should NOT be a problem, however I doubt it's a heavily tested configuration. You may want to try moving Illustrator up into Applications (where the Suite installs it by default) to see if that fixes any of your issues. If you still are getting crashes, I'm still looking at crashlogs.

[ShaneA...@adobeforums.com]

Hi again,

A customer raised an interesting point regarding font management utilities. Of the information that I have seen that has come into me there doesn't seem to be a specific font management utility that is causing issues, but rather I suspect a particular font or fonts.

Has anyone done any specific font troubleshooting for the crashing? Steps are below, but I would be interested in knowing if doing this resolved any of the crashing issues and if so, what font or fonts caused the problem. Since I am unable to recreate the crashing issues, is someone willing to give this a shot and let me know? You can post a response here in the forum or email aif...@adobe.com. Any takers?

A system error can occur if Illustrator accesses a damaged font. You can troubleshoot fonts to determine if they cause the problem:

1. Drag the contents of the Library/Fonts folder to a new folder on the desktop. (If you manually added fonts to the Library/Application Support/Adobe/Fonts folder, also drag those fonts to the new folder.)
2. At the Finder, choose File > Find.
3. Type AdobeFnt05.lst (Illustrator 10) or AdobeFnt07.lst (Illustrator CS), select the system drive, and then press Return.
4. Delete all AdobeFnt05.lst files found.
5. Restart the computer.
6. Restart Illustrator. Illustrator creates a new AdobeFnt05.lst or AdobeFnt07.lst file.
7. Try to re-create the problem. Then, do one of the following:

-- If the problem doesn't recur, move one font back to the Library/Fonts folder, and then repeat steps 5-7 until you identify the problematic font.
-- If the problem recurs, move the contents of the new folder on the desktop back to the Library/Fonts folder.

[A._J._...@adobeforums.com]

This is a "Scenario 2" issue. My problem is intermittent though frequent UNEXPECCTED QUITS during the save process. I've logged many reports in to Apple with their automatic feature that pops up at an unexpected quit.

Typically I'm saving a CS EPS file to overwrite an older Illustrator EPS file. It seems to happen more often while InDesign is running and less often if nothing else is running.

I'm on a G5 dual 2GHz machine with 512MB of RAM.

Following your advice, I've just turned off NAV autoprotect and that seems to have stopped the problem! I'm even leaving InDesign and several other applications running for added measure, to be sure it isn't the memory problem I suspected.

[Christoph...@adobeforums.com]

I have another issue that has occurred on numerous machines all running 10.3-10.3.4 (this crash has happened in all versions of panther) where I click on the square tool and hold it (to get the pop out menu where I can choose ellipse, rounded rectangle, etc.) and it stalls and crashes hard. As far as I can recall that is the only thing that has caused illustrator CS to crash for me and I have been running it since shortly after release. Another issue I am having with the entire suite is that sometimes switching from photoshop or indesign to illustrator is extremely slow. I wish we would see a patch to fix these issues. As usual I will gladly help to resolve the problems I am having if I can be of assistance.

[Dave_Ma...@adobeforums.com]

Christopher & A.J...if you could both send crashlogs to aif...@adobe.com, that would be great. Unfortunately we don't get to see the crashlogs that you send to Apple.

Christopher...is it switching to Illustrator that's slow, or switching out of Illustrator that's slow (I know you said switching to, but we're only aware of an issue of switching from Illustrator to Photoshop. I just wanted to make sure I had it clear). What do you have on the clipboard when you notice this slow switch. Anything?

[br...@bergdesign.com]

Hi Dave.

Like you, I realize that we don't get crash logs back thru Apple from the crash reporter dialog. Too bad we don't. But, I do always request a crash log from users as retrieved from the Console. I usually lead them thru a short, concise exercise to save the app's log and send the file to me. I'm actually shocked that you guys don't have a short tech note for users to show them how to send you these files (if you do, it's not obvious enough). There's little better than a stack trace that shows exactly where and how the code stopped executing.

Regarding the crashes, I usually only encounter the stalling and crash like Christopher reports. I typically see it when clicking on a tool icon in the toolbar, at which time the button doesn't change state, Illustrator stalls for a couple seconds, the system beachball comes up, and zap, the app's gone. These always show a thread crashing in AGMCarbonLib. Looking at your function names, the stack trace looks like drawing is happening as the result of the click on the toolbar icon, but something goes awry when trying to create some off-screen port for drawing.

I'd move the app to /Applications, but like your comment, I can't really see how that would affect this issue. Other issues maybe, but not likely on this one. I keep some apps separated from Apple's because it makes it much easier to migrate from one system release to another when Apple releases dev seeds. I hate mixing my data/apps with system data/apps, even though you guys do it with your installer (big frown here).

Let me know if you have any ideas on what I can run to help you pinpoint this problem, such as Sampler or other CHUD tools. Seven months of this is driving me crazy. If you're there at WWDC this year, I'm going to find you :)

Brock

[John_H...@adobeforums.com]

My crashing information...

I was running an iMac(Flat Panel G4-800) with 10.3.4 for Illustrator for the past couple of years. I ran Illustrator 10 and now CS with Suitcase 11. I had my share of crashes but CS seemed to work fine and treated me ALOT better than Illustrator 10 so I was happy. I recently upgraded to a 1.8 GHz G5 and did a clean install of Illustrator CS, this gave me the opportunity to figure out if there were specific things I was doing that were causing the crashing. First off let me just get this off my chest... Illustrator CS is freaking FAST on my G5 compared to my iMac(but that probably goes without saying). I cannot stress how much nicer it is to open and save files. Also I've been using Suitcase the entire time and X1 works like a charm with CS. Anyways on to the things I've noticed...

I still get crashes, not ALL of the time but I can almost predict them when they happen. These are the crashes that have been consistent from the iMac to the G5. It seems Illustrator CS doesn't like opening files out of the finder. Mind you, It doesn't crash every time I try to double click(or "command O") an Illustrator file in the finder to but I would say one file out of every 15 or so just takes down Illustrator without so much as a hang. This can occur as often as 2-3 times a day or once a week. I haven't pinpointed any similarity in the files that would cause this as I work with hundreds of files a day but it's just something I've noticed. The only other crashing that I've noticed is that sometimes when I cut and paste text it occasionally crashes. This could be a font thing? Maybe. By the time it crashes Suitcase has opened so many fonts that I'm not sure I could pinpoint it.

Anyways, I frequent these forums and they've been really helpful in every problem I've had and listening to some of the stories it sounds like I've been fortunate as to not run into more problems. So yeah, thats my information. I hope it helps and I would be glad to send in a crash log the next time I run into a problem.

John

[Wade_Zi...@adobeforums.com]

John Holtgrew do you use Entourage?

[John_H...@adobeforums.com]

Wade, yep I run Entourage and haven't had any conflicts with it or any other programs and Illustrator.

[Christoph...@adobeforums.com]

Dave next time the crash occurs (the toolbox one) I will send that crash log to you. Where are the crash logs located again? It has been so long since I have sent one I don't remember where they are.

The other issue seems to be switching to illustrator. It is really slow to come around at times. I will pay close attention to see if it is a clipboard problem as you suggested.

Another issue that I have had is saving in photoshop ( I know you are not the photoshop team but thought I would add this anyway) where sometimes when I am saving a photoshop file it just stalls and stalls until I switch to another adobe app (usually illustrator) to get it going again.

[Wade_Zi...@adobeforums.com]

John I would watch to see if Entourage is in the Foreground or is in the process of receiving or sending messages and then see if this is causing problems with files in the finder.

What I am thinking is perhaps a security issue.

Something akin to antivirus protection but just this is just a thought.

[benjamin_...@adobeforums.com]

I'll read thru this in more detail in a bit, but I have many users with same issues as described here, and would love to start sending crash logs directly to you guys/gals at Adobe. Thanks for the email address -

I've got a user-base of roughly 35 on Panther, using Dual2ghz / 1gbRAM. We use Suitcase for font management, don't use Entourage, haven't got Norton (yet), but continually have problems w/ Illustrator crashing, both in 10, and CS. 10 is used until our vendors/clients are completely ready to accept CS files, and my users hate it; have hated it since it first came out.

The one thing I've noticed on a fairly regular basis when the crash occurs and the report (that's sent to Apple) is generated, and which seems odd to me:
0x1000 - 0x9fff com.adobe.illustrator 11.0 /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS

The odd thing in that line from Console's crash log is the mention of MacOSClassic - why should CS have anything to do with Classic, or, even mention it? Shouldn't Classic be on it's own? What I mean is why, if CS is an OSX native app, and doesn't use Classic, does this line appear in the crash log(s)?

I have no scientific proof, just a theory, that some OS X apps are still using / trying to use some part of the Classic OS, or, the Classic OS isn't letting go of things it should...I know...not very scientific at all, but I see this line all the time in crashes...most in Adobe apps (Acrobat? holy cow!) I can shut Classic off (we use it for Outlook, since Microsoft hasn't really been so kind to those of use using Exchange and OS X), and still get the same error messages within Console when a crash happens...

I also get / have issues w/ adobe_agm_core (as an offending command) when printing.

So, I'll be sending more crash logs than I think you really want, but I'm very happy to do so in hopes that it clears this up.

[benjamin_...@adobeforums.com]

Hi -

I'll also try to answer the questions posed at beginning of this thread:
Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version? NO ANTIVIRUS, YET. TROUBLES INSTALLING CORP. EDITION, BUT PLAN ON USING IT ONCE THOSE ARE CLEARED UP.

Is there a default printer installed and selected? If not, after you install one, does the crashing stop? ALWAYS SETUP;MAKES NO DIFFERENCE.

Does this happen with one file, many files, all files? What about a new file with just a box?

MANY FILES; NO COMMON THREAD. w/BOX - can't recall, but wouldn't be surprised.

If the crash happens when saving, is it to the local drive or to a network drive?

BOTH - NO WINNER HERE

If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

NETWORKED. CANON CLC5000, 1140's;SERIOUS PAGE SETUP ISSUES HERE. DEFAULT PAPER SIZES NOT AVAILABLE. DOES NOT SAVE PAGE SETUP SETTINGS.

Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

Have you tried resetting your permissions? If so, did that help?
YES - THIS GETS DONE CONSTANTLY, BUT DOESN'T HELP W/ ILLUSTRATOR.

Is your user account Administrator or User?

ADMIN.

[Dave_Ma...@adobeforums.com]

Benjamin,

First, please forward all those crash logs off to aif...@adobe.com. We love to see them.

I can clear up the "Classic" mess though...believe it or not, it's as intended.

When Apple first came out with it's "Carbon" platform, it was designed around the concept of dual binaries, meaning that you could actually have two different ways of running your program. One was a Carbonized Code Fragment Manager application which would run on OS 9 and OS X, or you could have a Carbonized Mach-O application, which would ONLY run on OS X. The debate over CFM vs. MachO has raged on for a couple of years now, but Apple has declared that MachO is the one and true native binary format for OS X, and that they will only be supporting CFM as long as they have to. When we shipped AI 10 it ran on both OS 9 and OS X, and was a Carbonized CFM application. By Apple's documentation, Carbonized CFM applications were to live inside the Illustrator Package in the "MacOSClassic" folder. In this case Classic doesn't signify "Classic" instead it signifies CFM. It would have made far more sense to name the folder "MacOSCFM" but hindsight is 20/20 right? AI CS also shipped as a Carbonized CFM application, however due to us adopting many OS X features, didn't run on OS 9. As a sidenote, Carbon Mach-O apps and Cocoa Mach-O apps live inside the "MacOS" folder, which is also slightly confusing, and would've been better named "MacOSMach" folder IMHO. What are they going to do if/when we go to 64 bit apps? "MacOS64"?

All currently shipping Adobe Products that run on OS X except for Distiller (as far as I know...) are Carbonized CFM applications.

So when you see "MacOSClassic" in the crash logs, all that it is signifying is that the application is CFM based instead of MachO based. Unless you are a real MacOS geek, it doesn't matter in the slightest which we are using. It has caused us a lot of pain though, as many people panic when they run updaters and see the words "MacOSClassic" go flashing by, and think that they are being downgraded from a OS X version to a OS 9 version or something similar.

Hope this clears that up...and to reiterate, we love them crash logs. Please send them in!

[benjamin_...@adobeforums.com]

Dave

Beautiful! Thanks for the quick response. This does make sense, and clears up a big question I had about whether Classic was truly a part of the problem or not. Do you know if / when the CS Suite is going to be upgraded to use only the Mach-0?

I'll start getting you those crash logs!

Thanks again.

Ben

[Dave_Ma...@adobeforums.com]

If I told you, that would only ruin the surprise now wouldn't it? Are they going to do it? When are they going to do it? The suspense is killing me!

Honest answer is I don't think I can discuss it. Sorry.

[benjamin_...@adobeforums.com]

Anything, just as long as you we don't hear that Apple is going to try to make their own "Illustrator killer" :-)

Just kiddin' - thanks for the info. Will send crash logs as I get time to collect.

Ben

[John_H...@adobeforums.com]

Wade Zimmerman, thanks for the info. This crashing behavior happens with Entourage hidden. As to the send & receive I'll try and keep an eye on it and see if thats going on when Illustrator crashes. Thanks!

John

[tommy1...@adobeforums.com]

Ah - cheers Wade and John - I'll try quitting Entourage too when I use AI.

Although turning off 'enable fontsync support' in AI's Suitcase preferences has helped reduce crashing a lot so far.

[Jeff_B...@adobeforums.com]

My situation doesn't seem to apply to either scenario described above. It crashes intermittently, seemingly at random, and I can't determine any common factors. It doesn't happen on startup, when saving, or when quitting--only while working.

- Norton Antivirus - not installed.
- default printer - installed and selected. Do not have another one to install.
- happens intermittently, with many files.
- crash doesn't only happen when saving, but I usually save locally.
- doesn't crash when printing,
- Illustrator has never been the most stable program in my opinion. But prior to upgrading to Panther (from 10.1), I think it crashed less often.
- I reset permissions about once a week. Crashing persists.
- Administrator account.

[Pamela_Da...@adobeforums.com]

Shane-

I get the " The application has unexpectadly quit" I have not been able to log in AT ALL -- so I cannt change any of the front settings. I am a new Suite user (since Feb'04) so I don't know if there is another way to make the changes without launching the application.

Below is a copy of the crash report that the application generated to send to apple. I thought it might be of help. Thank you.

-Pamela

Date/Time: 2004-07-03 16:25:12 -0700
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Version: 11.0 (11.0)
PID: 414
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000008

Thread 0 Crashed:
0 Illustrator 0x0278eb50 ResetIDs__16CAICommandIDPoolFv + 0
1 Illustrator 0x0278dd7c RebuildIfNecessary__20CascadedTypefaceMenuFUc + 0x18c
2 Illustrator 0x0278db20 RebuildFontMenuIfNecessary__Fv + 0x30
3 Illustrator 0x02787548 ReadTerm__FbPP7Artwork + 0x1a8
4 Illustrator 0x02932f40 ArtworkRead__FPP7Artwork15StartupFileTypeP8ViewDescP17ArtworkReadParams + 0x3d0
5 Illustrator 0x02932ad8 ArtworkReadStream__FPP7ArtworkP9CAIStream15StartupFileTypeP8ViewDescP17ArtworkReadParams + 0x68
6 Illustrator 0x0293093c StreamReadAIPdf__FP19AIFileFormatMessage + 0x43c
7 Illustrator 0x0292f3b4 SetupReadPDF + 0x284
8 Illustrator 0x0292a61c OpenPDFFile__FP19AIFileFormatMessage + 0x3cc
9 Illustrator 0x0292a0e8 openFormat__FP19AIFileFormatMessageUc + 0x78
10 Illustrator 0x02929dec GoFileFormat__FP19AIFileFormatMessageP17ArtworkWriteParms + 0x10c
11 Illustrator 0x02929b58 PDFGoFileFormat__FP19AIFileFormatMessagesUcUcUcUcdUlUlP17ArtworkWriteParms + 0x98
12 Illustrator 0x02927d90 ReadFile__FP19AIFileFormatMessage + 0x130
13 Illustrator 0x02927c10 GoRead__FP19AIFileFormatMessage + 0x10
14 Illustrator 0x02923048 GoFileFormat__FP19AIFileFormatMessage + 0xb8
15 Illustrator 0x0291b42c FileFormatIllustratorMain + 0x21c
16 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 0xa0
17 Illustrator 0x02160ea0 SPCallPlugin + 0x60
18 Illustrator 0x0215f918 SPSendMessage + 0x2a8
19 Illustrator 0x026a6244 readFile__FP6FSSpecPP7ArtworkP15CAIDocumentViewP16PluginFileFormatllP15PlaceRequestMgrUcP16ActionParamValueP16ActionParamValue + 0x2d4
20 Illustrator 0x026a4994 ImportArtOrStyles__FPP7ArtworkP15CAIDocumentViewP6FSSpeclP15PlaceRequestMgrUcP16ActionParamValueP16ActionParamValue + 0x304
21 Illustrator 0x029e90c0 fxImportStyles + 0xe0
22 Symbol Palette 0x0ad03f14 0xad00000 + 0x3f14
23 Symbol Palette 0x0ad03cb8 0xad00000 + 0x3cb8
24 Symbol Palette 0x0ad01bd8 0xad00000 + 0x1bd8
25 Symbol Palette 0x0ad19ff8 0xad00000 + 0x19ff8
26 Symbol Palette 0x0ad006d8 0xad00000 + 0x6d8
27 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 0xa0
28 Illustrator 0x02160ea0 SPCallPlugin + 0x60
29 Illustrator 0x0215f918 SPSendMessage + 0x2a8
30 Illustrator 0x02161d90 fxCallPlugin + 0x100
31 Illustrator 0x0216afb8 fxNotify + 0x148
32 Illustrator 0x02986a9c PluginsStart__9PluginMgrFv + 0x3c
33 Illustrator 0x02900bdc Update__9PluginMgrFRC11CAINotifier + 0x28c
34 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 0x38
35 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213CAIAspectBase12ObserverDataPCv + 0x48
36 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 0x6c
37 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 0x90
38 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotification + 0x10
39 Illustrator 0x02aac764 Update__11CAIMenuListFRC11CAINotifier + 0xf4
40 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 0x38
41 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213CAIAspectBase12ObserverDataPCv + 0x48
42 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 0x6c
43 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 0x90
44 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotification + 0x10
45 Illustrator 0x0203fc40 RunApp__14CAIApplicationFv + 0x60
46 Illustrator 0x02030eec main + 0x4c

Thread 1:
0 libSystem.B.dylib 0x90018be8 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x902aa7b4 TSWaitOnSemaphoreCommon + 0xb0
3 ...ple.CoreServices.CarbonCore 0x902be708 TimerThread + 0x3c
4 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x0278eb50 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24004488 xer: 0x00000004 lr: 0x0278e1c4 ctr: 0x007a4c20
r0: 0x0278e1b8 r1: 0xbfffb660 r2: 0x0390e000 r3: 0x00000000
r4: 0x00000000 r5: 0x00000000 r6: 0xbfffb52d r7: 0x02d64d50
r8: 0xbfffb4e4 r9: 0xbfffb044 r10: 0x0390e000 r11: 0x0390e000
r12: 0x03c4142c r13: 0x00000000 r14: 0x00000000 r15: 0x03a0cb90
r16: 0xbfffcc30 r17: 0x00000000 r18: 0x00000000 r19: 0x00000001
r20: 0x0d8e691c r21: 0x03a5d8d8 r22: 0x00000000 r23: 0x03a5fee4
r24: 0x03a5cfec r25: 0x03a5cc90 r26: 0x03a60d54 r27: 0x03914b94
r28: 0x02d554a4 r29: 0x03a089a8 r30: 0x00000000 r31: 0x03a5b578

Binary Images Description:

0x1000 - 0x9fff com.adobe.illustrator 11.0 /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS

0xc3000 - 0xf3f0c BIBUtilsCarbon PEF binary: BIBUtilsCarbon
0xfa000 - 0xfe4b4 AdobeCoreGraphics PEF binary: AdobeCoreGraphics
0x287000 - 0x2b1427 BIBCarbonLib PEF binary: BIBCarbonLib
0x2b2000 - 0x2e3b49 ARECarbon PEF binary: ARECarbon
0x2e4000 - 0x2f4720 AdobeSplashKitLib PEF binary: AdobeSplashKitLib
0x3171d0 - 0x317282 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x317470 - 0x317525 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x317740 - 0x3177e3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x317850 - 0x3178c7 CFMPriv_System PEF binary: CFMPriv_System
0x317b70 - 0x317c40 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x317cc0 - 0x317d93 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x317e70 - 0x317f2b CFMPriv_Help PEF binary: CFMPriv_Help
0x317f30 - 0x317ffa CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x318080 - 0x318156 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x3181d0 - 0x3182a3 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x318330 - 0x318415 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x318490 - 0x318566 CFMPriv_OpenScriptingðMacBLib PEF binary: CFMPriv_OpenScriptingðMacBLib
0x318640 - 0x3186fe CFMPriv_Pri

[Gordo...@adobeforums.com]

The issue I have is crashing on printing. It happens to any files, including .ai and .eps files created using CS, not imported from older versions. It crashes when I select Print from File Menu. The printers are HP LaserJets, connected via LPR and AppleTalk. The only work around for now, is when I do a print from a different program, such as TextEdit, then Illustrator will behave normally when printing.

Hope this help

[Chrystal_...@adobeforums.com]

Hello... I am having a consistant crashing in Illustrator CS, running on Panther 10.3.3 which does not fall under either Scenario one or two. I am able to launch the application fine, however, when I try to open certain .ai files, or .eps files (created in both former and current versions of illustrator), the program crashes with the same error message. The interesting thing I have noticed, is that I can create a file, or open a file on occasion, make changes to it, save it... but when I go to make additional edits, the file will not open. This has become very bothersome due to the fact that I am receiving illustrator CS files from clients quite regularly now... and I cannot find a work around to editing their file.

I have tried both trashing the .plist, and/or preferences file, as well as repaired permissions, and other general maintenance on the system, in order to try and remedy this. I'm out of ideas. Reinstalling has not fixed the issue.

I have pasted the crash log below:

Date/Time: 2004-07-06 08:15:29 -0400

OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Version: 11.0 (11.0)

PID: 375
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000004

Thread 0 Crashed:
0 Illustrator 0x02456088 GetSfntTableInfo__FPP20TrueTypeAccessRecordlP13FontTableInfo + 0x8
1 Illustrator 0x02455fec GetSfntTableFragment__FPP20TrueTypeAccessRecordlP18sfntFragmentRecord + 0x2c
2 Illustrator 0x02455404 SfntHasGXFeature__FPvUs + 0x64
3 Illustrator 0x024552cc GetMojiZumeDataType__4FontCFv + 0x4c
4 Illustrator 0x027863c0 GetMojiZumeDataType__FPv + 0x30
5 Illustrator 0x029bd360 convertFaceStyleToAIFontStyle__FPvP11AIFontStyle + 0x190
6 Illustrator 0x02d04ff4 fxGetFontStyleInfo + 0x24
7 Suitcase Auto-Activation X1e 0x072c48ec 0x72b5000 + 0xf8ec
8 Suitcase Auto-Activation X1e 0x072c487c 0x72b5000 + 0xf87c
9 Suitcase Auto-Activation X1e 0x072bd398 0x72b5000 + 0x8398
10 Suitcase Auto-Activation X1e 0x072bce54 0x72b5000 + 0x7e54
11 Suitcase Auto-Activation X1e 0x072bcd2c 0x72b5000 + 0x7d2c
12 Suitcase Auto-Activation X1e 0x072badd8 0x72b5000 + 0x5dd8
13 Suitcase Auto-Activation X1e 0x072b61dc 0x72b5000 + 0x11dc
14 Suitcase Auto-Activation X1e 0x072b5ae8 0x72b5000 + 0xae8
15 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 0xa0
16 Illustrator 0x02160ea0 SPCallPlugin + 0x60
17 Illustrator 0x0215f918 SPSendMessage + 0x2a8
18 Illustrator 0x02695120 sCheckFileFormat__FP16PluginFileFormatlP6FSSpecUl + 0x270
19 Illustrator 0x02694a7c matchFileFormatPass1__FP16PluginFileFormatlP6FSSpecUlUlPciUcPUcPUc + 0x9c
20 Illustrator 0x026945cc findMatchingFileFormats__FPP21_t_AIFileFormatOpaquelP6FSSpecUlUllUcPP16PluginFileFormatPl + 0x14c
21 Illustrator 0x026942a8 getMatchingFileFormat__FUcUclP6FSSpecPP16PluginFileFormat + 0x88
22 Illustrator 0x02804b40 FileFormatOpen__FP6FSSpecPPP7ArtworkUcP16ActionParamValueP16ActionParamValue + 0x50
23 Illustrator 0x0282239c FromFile__7ArtOpenFPPP7ArtworkPP6MiFile15StartupFileTypeP8ViewDescUcP16ActionParamValueP16ActionParamValue + 0x9c
24 Illustrator 0x0255a6dc ArtOpenGeneral__FPPP7ArtworkbPP6MiFile15StartupFileTypebP16ActionParamValueP16ActionParamValueb + 0x1ec
25 Illustrator 0x028ae96c CommandOpenEx__FbbPP6MiFileP16ActionParamValue + 0x11c
26 Illustrator 0x0295b3e4 ShowQuickStartDialog__Fv + 0xe4
27 Illustrator 0x02a1684c PicAEOpenApp + 0x2c
28 com.apple.AE 0x91674a68 _Z20aeDispatchAppleEventPK6AEDescPS_mPh + 0xd0
29 com.apple.AE 0x916778b0 _Z25dispatchEventAndSendReplyPK6AEDescPS_ + 0x2c
30 com.apple.AE 0x91674ca8 aeProcessAppleEvent + 0x11c
31 com.apple.HIToolbox 0x928c47f4 AEProcessAppleEvent + 0x3c
32 com.apple.HIToolbox 0x928cbd30 ProcessHighLevelEvent + 0x8c
33 com.apple.HIToolbox 0x928a6ebc _Z31StandardApplicationEventHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x148
34 com.apple.HIToolbox 0x927d2330 DispatchEventToHandlers + 0x150
35 com.apple.HIToolbox 0x927d25a4 SendEventToEventTargetInternal + 0x174
36 com.apple.HIToolbox 0x927d6a0c SendEventToEventTargetWithOptions + 0x28
37 com.apple.HIToolbox 0x927e30a4 _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x2b8
38 com.apple.HIToolbox 0x927d23ec DispatchEventToHandlers + 0x20c
39 com.apple.HIToolbox 0x927d25a4 SendEventToEventTargetInternal + 0x174
40 com.apple.HIToolbox 0x927e4a34 SendEventToEventTarget + 0x28
41 Illustrator 0x028d3d40 EventLoopEventHandler + 0xe0
42 com.apple.HIToolbox 0x927d2330 DispatchEventToHandlers + 0x150
43 com.apple.HIToolbox 0x927d25a4 SendEventToEventTargetInternal + 0x174
44 com.apple.HIToolbox 0x927d6a0c SendEventToEventTargetWithOptions + 0x28
45 com.apple.HIToolbox 0x927e30a4 _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x2b8
46 com.apple.HIToolbox 0x927d23ec DispatchEventToHandlers + 0x20c
47 com.apple.HIToolbox 0x927d25a4 SendEventToEventTargetInternal + 0x174
48 com.apple.HIToolbox 0x927e4a34 SendEventToEventTarget + 0x28
49 com.apple.HIToolbox 0x927e892c ToolboxEventDispatcher + 0x5c
50 com.apple.HIToolbox 0x92805c5c HLTBEventDispatcher + 0x10
51 com.apple.HIToolbox 0x927fbaf8 RunApplicationEventLoop + 0x98
52 Illustrator 0x028d39d8 MiEventMainLoop__Fv + 0x158
53 Illustrator 0x0203fca4 RunApp__14CAIApplicationFv + 0xc4
54 Illustrator 0x02030eec main + 0x4c

Thread 1:
0 libSystem.B.dylib 0x90018be8 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x902aa7b4 TSWaitOnSemaphoreCommon + 0xb0
3 ...ple.CoreServices.CarbonCore 0x902be708 TimerThread + 0x3c
4 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

Thread 2:

0 libSystem.B.dylib 0x90018be8 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268

2 ...ple.CoreServices.CarbonCore 0x90295cc4 MPWaitOnQueue + 0xe0
3 com.apple.DesktopServices 0x90918f44 _ZN13TNodeSyncTask12SyncTaskProcEPv + 0x70
4 ...ple.CoreServices.CarbonCore 0x902c6da8 PrivateMPEntryPoint + 0x4c
5 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x02456088 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x42024422 xer: 0x20000004 lr: 0x02455fec ctr: 0x902bb834
r0: 0x00000000 r1: 0xbfffd850 r2: 0x0390e000 r3: 0x00000000
r4: 0x66656174 r5: 0xbfffd890 r6: 0x00000000 r7: 0xffffffff
r8: 0x01808400 r9: 0x00000000 r10: 0x90289cd4 r11: 0x00000000
r12: 0xa0286b5c r13: 0x00000000 r14: 0x00000000 r15: 0xbfffe548
r16: 0x03a5e0d4 r17: 0x00000000 r18: 0xbfffe568 r19: 0x00000064
r20: 0x00000001 r21: 0x02d6105c r22: 0x00000000 r23: 0x0cde56e0
r24: 0x01a72c28 r25: 0x02d61260 r26: 0x00000000 r27: 0x08a9fdd4
r28: 0x01a75110 r29: 0x00000016 r30: 0x05f18d8c r31: 0xbfffd8f8

Binary Images Description:

[Darren...@adobeforums.com]

Chrystal, we have also seen files damaged after a brief edit, then save and close. We eventually identified the triggers for this:

1-the file contains type with an appearance added, and

2-the type object is in an envelope, and

3-the envelope is left in "edit envelope" mode, and

4-the user performs an operation that involves merging swatches (even if they undo the merge), and

5-the document is saved and closed.

This damages the document and results in a "Can't open the Illustration" error.

We have found a way to avoid damaged files. If you have conditions 1-4 listed above, instead of saving and closing, do the following:

5-Save, draw a rectangle, delete it, save again.

Now the document is saved and can be safely closed, at least in our experience.

p.s. The way enveloped, appearanced objects are treated needs some work. Besides this bug, there is no one-step way to scale enveloped type AND the strokes on that type at the same time.

Also, when printing art that contains appearance strokes and files on an object in an envelope, AND a feather effect on any object, AND page setup is set to scale, the resulting image on paper is scaled, but the appearance stroke weights are not.

[Chrystal_...@adobeforums.com]

Thank you for the information... however, I have found that some of the file that I am unable to open on my computer, I can take to another workstation and open them. This information also does not address a possible work around for file being sent from clients... Is there a way to repair these damaged files? Also, I know for certain, as I have created some of the files that no longer open, that I did not complete the steps listed above. They are 2 color documents, with no special filters, type treatments or image treatments, just basic vector art and some type, most of the time the type is converted to outlines. On occasion 4 color raster images are imported into the layout.

Thanks again for the information, it is handy to know at the very least, when working in illustrator, to know what to avoid.

[David...@adobeforums.com]

I previously sent an email in response to Adobe's questions. Illustrator CS is consistently crashing when I save a file as SVG "for Web." So consistently that it's an excellent test scenario for seeing what might help. Nothing has as yet.

I thought it was important to mention that I've also been getting system freezes (not kernel panics) on my G5. I did have Norton Antivirus and LiveUpdate installed, but turned OFF. I've run the Apple hardware checks and everything checks out, so I did a "Find" on "Norton" and "LiveUpdate" and I trashed every remnant. My machine now seems fine. However I just tried the task in Illustrator , and it still crashes.

I'll send AI Crash Log as a separate attachment.

[Les_P...@adobeforums.com]

I suffer from Scenario 2, "The Application Has Unexpectedly Quit..." when printing a file in Illustrator CS, had it when saving too.

I have the luxury of owning the WIN version of CS, too.
On it everything works.
SO the files don't appear to be damaged.

Details

Are you using Norton Antivirus with Autoprotect running? If so, if you
disable it does the crashing stop? What version?

NO Norton

Is there a default printer installed and selected? If not, after you install
one, does the crashing stop?

Tried it both ways -- no difference

Does this happen with one file, many files, all files? What about a new
file with just a box?

Many files. Mas OS X Only.

If the crash happens when saving, is it to the local drive or to a network
drive?

Both

If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

Both 10/100 ethernet and direct USB.

Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

Yes. In fact, I printed a document twice today and then the third time I tried, big crash and I have spent 3.5 hours (again) troubleshooting,

Have you tried resetting your permissions? If so, did that help?

No help.

Is your user account Administrator or User?

Admin.

Anything else you think might help?

A fast fix--I hate Windows!

[Armadillo]

Illustrator CS crashes almost all the time. Mostly when saving an .EPS. I've disabled Anti-virus. Rebuilt the Permissions. Please help. This program just does not work.

[Glynn_W...@adobeforums.com]

Hi

I've sent a couple of reports to you guys and about 30 or so to Apple, surely both you and Apple together can resolve this issue? Unless Apple have they're waiting to sell it as part of Tiger, which seems to be coming out awfully quick since the launch of Panther!

I'm using a 6 month old G5 1.6 Ghz, 1.25 GB of SDRAM, running OS X 10.3.4

I've tried changing many things but nothing works. I have over 50 GB on my hard drive, which I set up as my Primary scratch and then an external hard drive as my secondary, which also has over 50 GB available.

I keep crashing on saving, which as I keep mentioning to you guys and Apple, defeats the object of saving a file so as not to loose any work!

The best one I've had so far is "Can't print the file, Can't save the file" in one message, very handy that!

Sorry if I'm coming across abrupt, but I'm really annoyed at the amount of time I lose over these crashes. I have just set up on my own in January and I'm trying to get established as one of the top designers in the area. I can't afford to be losing time like this. Every crash brings the deadline closer, with the same amount of work to do half hour ago, and these little crashes just keep adding up.

Now I'll be objective and try to give you some insight into what I'm doing in reference to your questions.

Firstly about a project I'm working on now:

It's size is 320 mm by 750 mm, CMYK, only 2MB in size. I can send yo uthe file if that helps). What happens is that I have about 20 colours in my used swatch es area already. When I change a colour of something (chosen from the Pantone Library) the additional colour seems to cause the file to not want to print or save. I've tried "saving as", "save as a copy" and even copying and pastng into a new file. It either won't save, crashes or gives the same error in the new file.

1. Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version?

I'm using 9.0.2, tried the above and still the same error of "can't print, can't save file..."

2. Is there a default printer installed and selected? If not, after you install one, does the crashing stop?

Haven't crashed whilst printing my problem is saving a file.

3. Does this happen with one file, many files, all files? What about a new file with just a box?

Any size file crashes. Sometimes a newly opened file with nothing in it, some times simple items and, as is the case now, a large file that I have to get done.

4. If the crash happens when saving, is it to the local drive or to a network drive?

Saving to the local drive

5. If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

I haven't crashed whilst printing, but I use Airport extreme and an EpsonRIP X

6. Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

As far as I can remember it has always crashed at random times. I've tried to pinpoint when but it is totally random in regards to the file sze, what I do before hand etc... I've tried turning version vue on and off but nothing. Not sure if it might have something to do with the clip board, copying and pasting objects?

7. Have you tried resetting your permissions? If so, did that help?

I reset my permissions every Friday the last month or so with Cocktail, to ensure all my permissions are correct. But the problem has been around since installation

8. Is your user account Administrator or User?

I'm the administrator on my G5, I 3 other accounts set up on it for personal use, as I work from home.

9. Anything else you think might help?

I keep getting pointless AI Temp 0000035428 type files, that have zero K, what are these files and why do they keep appearing? Even when I don't crash they appear!

I really hope you can sort this out soon. I have Studio MX and have Freehand available, but like most people your either an Illustrator user or Freehand user. I'm an Illustrator user myself and don't want to have to start using Freehand as my main EPS creater.

Kindest regards
Glynn

PS I don't envy your task, but as I said, perhaps if you and Apple put your heads together as they have had about 30 or so reports from me!

[Glynn_W...@adobeforums.com]

In response to my above response, LOL, I have managed to work on the file, with colour changes as an .ai file. As an .eps file it was still quiting on every amend I made.

Perhaps the problem lies in the EPS encoding???

Cheers
Glynn

[EagerB...@adobeforums.com]

illustrator crashes when the origiginal file is on a network drive
If i use "save as" and save the drive to my local HD, it is ok

[Jeffry...@adobeforums.com]

I have been having the same issues....

The prob. was just fixed by selecting a default printer which I had not done before... (it seems weird to me that this would be the problem but it was) these were my issues until it was solved....

hope this helps someone....

--Jeff

Illustrator unex. quits on launch. I can sometimes see the tools before it quits but not always.

This is on a machinge that I did a fresh install of 10.3 and then did a fresh install of the CS package standard ed.

Illustrator CS has never opened yet.

Photoshop and ID open fine.

I fixed permissions to no avail.

I removed any monitor calibration I did, to no avail.

This is on the admin. account.

This in on a G4 933 with 10.3 + all the system updates.

We are not running norton.

[Tye_Be...@adobeforums.com]

Jeff, that worked for me as well. No printer had been chosen up to that point.
What a random error. Thanks for posting-it saved me many more hours of grief.

.tye

[Tye_Be...@adobeforums.com]

Pamela-
I had the same error generated on my PowerBook. Jeff in post 42 found the resolve in picking a printer for the first time. I did the same thing and it solved the problem. Open up the Printer Setup Utility when you have access to a printer and choose a printer. That should take care of the problem.
Good luck.

.tye

[Lori_Ma...@adobeforums.com]

Illustrator CS is hugely problematic. It unexpectedly QUITS all the time which makes productivity impossible.

I am having problems everytime I place an eps image. I use BARCODEPRO to create barcodes. Illustrator CS will not allow me to NON-LINK the barcodes at all, so I have to LINK the bar codes. I then place the bar codes and when I attempt to SAVE - it UNEXPECTEDLY QUITS, I cannot get past this problem.

Why won't Illustrator CS allow us to 'parse' or NON-LINK eps images? It is also not consistant with the problems. I had 30 jobs from a client with a Photoshop eps image. On some of the jobs there was no problem, however, on half of the jobs - Illustrator would not print. We had to open the photoshop image up, save as a Photoshop psd. file, replace it in Illustrator and only then would it print.

Please help.

[Mark_...@adobeforums.com]

Whatever happened to the "Black Hole" that Adam Lane found in AGM (or is it ADM, I can't keep this all straight). This was like months ago, way back. I emailed him my crashlogs, and he had let someone try out a replacement AGM plugin or something? I still have the occasional crash, usually resulting from the same things that were causing them back then, like clicking on the Preview checkbox when applying a dropshadow effect.

I don't have time at the moment to submit the stuff, as I"m trying to get out Font Cache Cleaner 1.1 <http://homepage.mac.com/mdouma46/fcache/fcache.html>. I'll try back after that's done.

Anyway....

[Robert_K...@adobeforums.com]

Just a quik note as I have read Glenn's post I fully agree with it. I never really print from Illustrator but have several crashes trying to save. Also have lots of aitemp files but can never access any of them. Please help! Never had these problems with AI 10. I am running a G5 with OS X (10.2.8)
no changes regaurdless of Norton settings.
do not print from AI cs
happens with all kinds of files
saving to local drives
again i dont print from AI
AI-10 worked fine but CS has been a nightmare from day 1
admin
please let me know if this gets resolved, I use this program daily.

[Wade_Zi...@adobeforums.com]

For The EPS problem try saving the eps with a tiff preview. I believe that will work.

[Glynn_W...@adobeforums.com]

Hi Guys n Gals
I've tried that, and yes it sometimes works, but with the EPS file the other day, as I mentioned, the file would not save or print because I added one more colour to the colour palette This is very strange and was very annoying. I resolved the issue by reducing the colours in my palette, but this should NOT need to be done.

Another issue I have just decided IS important is 'Thumbnails'. I have a piece of software called iView Media Pro. You can enter all kinds of media into it and can view the file. This is important to me as a designer, finding images and logos quickly.

I have imported Illustrator files into it but some have appeared with the Illustrator icon. I deduced this is because it was saved without thumbnails. So I was about to create an action and batch the lot to produce thumbnails, but it doesn't work. I tried to save a file, to test the action, with a thumbnail but it doesn't create one? I've tried it with mac preview and with Tiff preview, but neither work. It just produces a file with the generic Illustrator icon.

Has anyone else had this problem or know how to resolve it? Can anyone save with a thumbnail?

It might be a discussion in the forum and I will look now, but just in case it's not I'll post this message anyway.

Cheers
Glynn (NOT Glenn Robert, LOL ;-) )

[Andrew_R...@adobeforums.com]

FYI I am working on a G5 with OSX 10.3.4. printing to a Xerox Docucolour 3535. I have the latest printer decsription for this machine installed. I have tried both the font book and suitcase (not running at the same time) font management software to no avail. I've tried outlining all text before printing ... no luck.

To be honest I have found my G5 with 10.3.4 the most troubling machine /software ever ...... literally days of wasted time. Like others here I have faithfully submitted loads of bug reports to apple and talked to Abode hotline. I've had the system and applications re-installed three times.

If anyone can simply list the best fixes I'd be SERIOUSLY grateful.

andrew rutherford.

[Andrew_R...@adobeforums.com]

whoops, missed off intro to above ..... can anyone help with a simple list of possible fixes to the CS Illustrator quits when printing issue? It happens every 3 or 4 documents I try to print and is driving me crazy.

thanks.

andrew rutherford.

[Dee Holmes]

See above:

Brock Brandenberg 6/6/04 1:41am </cgi-bin/webx?14@@.3bb470dd/0>

[John_H...@adobeforums.com]

I've noticed that my Illustrator files won't save a thumbnail for anything over 10MB or so... The files only get the Illustrator icon. Since Illustrator started utilizing a compression option this happens less but is this correct? Would the lack of thumbnail account for any problems? Don't know, just chiming in...

John

[Glynn_W...@adobeforums.com]

Yeah as I've mentioned previously I can't even get 1 thumbnail to produce, let alone under a certain file size.

Is there any one else who is having trouble with their thumbnails?

I have started another discussion entitled "Can't create thumbnails in Illustrator CS' If you have a similar problem, perhaps post a reply on that discussion.

Cheers
Glynn

[Wade_Zi...@adobeforums.com]

Glynn there is a limit to the number of spot colors I don't know why.

[Sam_...@adobeforums.com]

I am using OSX 10.3.4
Creative Suite
Illustrator CS 11.0.0

Illustrator CS crashes when saving sometimes (doesn't seem to follow any pattern)
Sometimes when I close Illustrator it gives me a message indicating it has crashed... it didn't crash, I closed it...
I am constantly getting Preview messages. I have a G5 1.6 with 1 Gb of RAM and it tells me that it can't preview some files. I haven't seen that message in years since I was using an old G3 that just couldn't handle large files. Now I can just have a couple of fairly simple files open and when I try to switch between them or go back to Illustrator after using Photoshop or MS Word or just about anything else, I get a message that says that the file is too complicated and cannot be previewed. WHY? This is really becoming a pain and I often have to restart to get everything working properly again.
What can I do?

[Sam_...@adobeforums.com]

I realize that you guys are trying to resolve the issues...
BUT... the fact remains that I have used previous versions of the software in the past and have had little or no problems. How do you make a program more advanced and yet manage to forget whatever you learned from previous versions?
I have had so many errors regarding not being able to preview some files (because they are "too complicated") and so many crashes when trying to save documents that I am considering just going back to Illust 9.
Everything about my machine is the same as what it was before, including fonts, but now this very expensive suite of applications has turned it into a useless dinosaur.

HELP

[Ray_B...@adobeforums.com]

I get CS crashing whenever I close a document, whether or not I have others open. This happens every time. About 10% of the time, CS crashes when saving. I have tried trashing preferences and resetting them as described.

Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version?

NO

Is there a default printer installed and selected? If not, after you install one, does the crashing stop?

YES

Does this happen with one file, many files, all files? What about a new file with just a box?

YES, all files, including new empty ones

If the crash happens when saving, is it to the local drive or to a network drive?

LOCAL

If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

N/A

Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

NOPE, it has always behaved this way.

Have you tried resetting your permissions? If so, did that help?

YES, did not help

Is your user account Administrator or User?

ADMIN

Anything else you think might help?

No.

Thank you for trying to fix this.

[Ray_B...@adobeforums.com]

I don't know if it will help anyone else, but I discovered that my problems were due to using an older version of SpellCatcher X. Updating that solved everything.
Do check those Console crash logs. If some other application or process name appears in the Illustrator crash log, that might be part of the problem.

[theDz...@adobeforums.com]

Illustrator CS always unexpectedly quits when I try and close a document or quit the application. I use the whole creative suite, suitcase x1, as well as macromedia studio MX2004 and other apps on a dual 2 G5 with 3.5 GIG RAM OSX 10.3.4. I tried deleting prefs for apps and finder but it still happens.

[William Howard]

I’m actually having a good running with Illustrator, the only issue being for me is trying to save as an SVG, which without fail, even new documents ,will crash the program every single time.

To answer Adobe’s survey:
Quicksilver 2002, dual 1GHz, OS 10.3.4, 1.5GB RAM, multiple drives (4), ample room

Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version?

No Norton installed.

Is there a default printer installed and selected? If not, after you install one, does the crashing stop?

Default printer is Tektronix Phaser 740, also networked to HP Laser Jet 2300 and Canon IR2800. Various combinations have been tried, even removed, but result is still the same.

Does this happen with one file, many files, all files?

All, except...

What about a new file with just a box?

There it worked, but as soon as I put anything in it, text, objects, it crashes on save (SVG only)

If the crash happens when saving, is it to the local drive or to a network drive?

Local (tried different drives, even the startup)

If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)?

I can print just fine.

Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...)

Have you tried resetting your permissions?
Yes

If so, did that help?

No. Also ran maintenance scripts and optimized the system (using Onyx)

Is your user account Administrator or User?

Admin

Anything else you think might help?

I’ve also experienced this problem trying to save as SVG in GoLive’s web save dialog box with the same result. So whatever it is, it’s how the SVG’s are getting saved...

[Glynn_W...@adobeforums.com]

Greetings all

The problem seems to be SAVING, whether it's EPS (as for myself) SVG or other formats. So the question is: What has changed in the saving process in CS compared to previous version of the Illustrator software? Could it be Version Cue related?

Also, on another point, we haven't heard anything from Adobe about any of the issues we've all discussed. Maybe a little feedback on this major problem would be nice. Just to let us know of any developments or if you are close to resolving this issue!

I'm just over the 7 month mark in my new business, where I had to buy a lot of software and computer equipment. I do feel that I've been sold a little short with Illustrator CS as it is hampering my business in the time I'm (and no doubt many other designers) are losing.

Another question you may answer is: are you and Apple working together on this problem, and other computer manufacturers, in rectifying this issue?

Hope all is going well with the problem solving
Glynn

[Chrystal_...@adobeforums.com]

I completely stripped all reference, (i.e. preference files, plists) from my computer, deleted Adobe Illustrator, Restarted, ran utilities to repair permissions and the like... restarted, then reinstalled Adobe Illustrator from scratch... all issues I experienced before, have dissapeared. All the .eps files that I could not open before, open fine now... so they weren't corrupt after all, however, I must have set off some bug, which accounted for the issues I faced before. This is the second time I reinstalled, the first time it did not help. I must have missed a file before, when I purged illustrator from the hard drive.

Thanks all!

[benjamin_...@adobeforums.com]

I've been submitting crash reports from my users whenever they aren't so upset that they forget to fwd. the reports to me. This one just came in, and i post it because it's a bit different than most...

check out Thread 0
I've now installed a brand new set of fonts, all just purchased from Adobe / Bitstream / ITC - it wasn't cheap. I thought this might help to clear up some of these issues. It hasn't.

The fonts have all been checked and cleared by FontDoctor and Suitcase (which is what Extensis recommends). I also cleaned out all font caches using FontCache Cleaner, and this cleared up some corruption issues.

We have Norton running (9.0.2 (005), and auto-protect is on. I've just shut it off on my system, but this isn't really the best way to defeat this.

I don't know where to select a default printer in CS, but for those running 10.3, there is a default printer setup. We print via network, to Canon's and HP's.

Saving files to both network and local drives.
Admin account status
Many files
Box only? no, but we're an agency, so this is a no go

Hope all this helps. Perhaps creating an auto-save for illustrator so users don't have to worry when it quits?;)

Date/Time: 2004-08-05 14:26:22 -0500
OS Version: 10.3.4 (Build 7H63)
Report Version: 2

Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Version: 11.0 (11.0)
PID: 435
Thread: 3

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xbf7ffbe0

Thread 0:
0 <<00000000>> 0x06b58ae8 0 + 0x6b58ae8
1 <<00000000>> 0x00000000 0 + 0
2 <<00000000>> 0x00000000 0 + 0
3 <<00000000>> 0x00000000 0 + 0
4 <<00000000>> 0x00000000 0 + 0
5 <<00000000>> 0x00000000 0 + 0
6 <<00000000>> 0x00000000 0 + 0
7 <<00000000>> 0x00000000 0 + 0
8 <<00000000>> 0x00000000 0 + 0
9 <<00000000>> 0x00000000 0 + 0
10 <<00000000>> 0x00000000 0 + 0
11 <<00000000>> 0x00000000 0 + 0
12 <<00000000>> 0x00000000 0 + 0
13 <<00000000>> 0x00000000 0 + 0
14 <<00000000>> 0x00000000 0 + 0
15 <<00000000>> 0x00000000 0 + 0
16 <<00000000>> 0x00000000 0 + 0
17 <<00000000>> 0x00000000 0 + 0
18 <<00000000>> 0x00000000 0 + 0
19 <<00000000>> 0x00000000 0 + 0
20 <<00000000>> 0x00000000 0 + 0
21 <<00000000>> 0x00000000 0 + 0
22 <<00000000>> 0x00000000 0 + 0
23 <<00000000>> 0x00000000 0 + 0
24 <<00000000>> 0x00000000 0 + 0
25 <<00000000>> 0x00000000 0 + 0
26 <<00000000>> 0x00000000 0 + 0
27 <<00000000>> 0x00000000 0 + 0
28 <<00000000>> 0x00000000 0 + 0
29 <<00000000>> 0x00000000 0 + 0
30 <<00000000>> 0x00000000 0 + 0
31 <<00000000>> 0x00000000 0 + 0
32 <<00000000>> 0x00000000 0 + 0
33 <<00000000>> 0x00000000 0 + 0
34 <<00000000>> 0x00000000 0 + 0
35 <<00000000>> 0x00000000 0 + 0
36 <<00000000>> 0x00000000 0 + 0
37 <<00000000>> 0x00000000 0 + 0
38 <<00000000>> 0x00000000 0 + 0
39 <<00000000>> 0x00000000 0 + 0
40 <<00000000>> 0x00000000 0 + 0
41 <<00000000>> 0x00000000 0 + 0
42 <<00000000>> 0x00000000 0 + 0
43 <<00000000>> 0x00000000 0 + 0
44 <<00000000>> 0x00000000 0 + 0
45 <<00000000>> 0x00000000 0 + 0
46 <<00000000>> 0x00000000 0 + 0
47 <<00000000>> 0x00000000 0 + 0
48 <<00000000>> 0x00000000 0 + 0
49 <<00000000>> 0x00000000 0 + 0
50 <<00000000>> 0x00000000 0 + 0
51 <<00000000>> 0x00000000 0 + 0
52 <<00000000>> 0x00000000 0 + 0
53 <<00000000>> 0x00000000 0 + 0
54 <<00000000>> 0x00000000 0 + 0
55 <<00000000>> 0x00000000 0 + 0
56 <<00000000>> 0x00000000 0 + 0
57 <<00000000>> 0x00000000 0 + 0
58 <<00000000>> 0x00000000 0 + 0
59 <<00000000>> 0x00000000 0 + 0
60 <<00000000>> 0x00000000 0 + 0
61 <<00000000>> 0x00000000 0 + 0
62 <<00000000>> 0x00000000 0 + 0
63 <<00000000>> 0x00000000 0 + 0
64 <<00000000>> 0x00000000 0 + 0
65 <<00000000>> 0x00000000 0 + 0
66 <<00000000>> 0x00000000 0 + 0
67 <<00000000>> 0x00000000 0 + 0
68 <<00000000>> 0x00000000 0 + 0
69 <<00000000>> 0x00000000 0 + 0
70 <<00000000>> 0x00000000 0 + 0
71 <<00000000>> 0x00000000 0 + 0
72 <<00000000>> 0x00000000 0 + 0
73 <<00000000>> 0x00000000 0 + 0
74 <<00000000>> 0x00000000 0 + 0
75 <<00000000>> 0x00000000 0 + 0
76 <<00000000>> 0x00000000 0 + 0
77 <<00000000>> 0x00000000 0 + 0
78 <<00000000>> 0x00000000 0 + 0
79 <<00000000>> 0x00000000 0 + 0
80 <<00000000>> 0x00000000 0 + 0
81 <<00000000>> 0x00000000 0 + 0
82 <<00000000>> 0x00000000 0 + 0
83 <<00000000>> 0x00000000 0 + 0
84 <<00000000>> 0x00000000 0 + 0
85 <<00000000>> 0x00000000 0 + 0
86 <<00000000>> 0x00000000 0 + 0
87 <<00000000>> 0x00000000 0 + 0
88 <<00000000>> 0x00000000 0 + 0
89 <<00000000>> 0x00000000 0 + 0
90 <<00000000>> 0x00000000 0 + 0
91 <<00000000>> 0x00000000 0 + 0
92 <<00000000>> 0x00000000 0 + 0
93 <<00000000>> 0x00000000 0 + 0
94 <<00000000>> 0x00000000 0 + 0
95 <<00000000>> 0x00000000 0 + 0
96 <<00000000>> 0x00000000 0 + 0
97 <<00000000>> 0x00000000 0 + 0
98 <<00000000>> 0x00000000 0 + 0
99 <<00000000>> 0x00000000 0 + 0
100 <<00000000>> 0x00000000 0 + 0
101 <<00000000>> 0x00000000 0 + 0
102 <<00000000>> 0x00000000 0 + 0
103 <<00000000>> 0x00000000 0 + 0
104 <<00000000>> 0x00000000 0 + 0
105 <<00000000>> 0x00000000 0 + 0
106 <<00000000>> 0x00000000 0 + 0
107 <<00000000>> 0x00000000 0 + 0
108 <<00000000>> 0x00000000 0 + 0
109 <<00000000>> 0x00000000 0 + 0
110 <<00000000>> 0x00000000 0 + 0
111 <<00000000>> 0x00000000 0 + 0
112 <<00000000>> 0x00000000 0 + 0
113 <<00000000>> 0x00000000 0 + 0
114 <<00000000>> 0x00000000 0 + 0
115 <<00000000>> 0x00000000 0 + 0
116 <<00000000>> 0x00000000 0 + 0
117 <<00000000>> 0x00000000 0 + 0
118 <<00000000>> 0x00000000 0 + 0
119 <<00000000>> 0x00000000 0 + 0
120 <<00000000>> 0x00000000 0 + 0
121 <<00000000>> 0x00000000 0 + 0
122 <<00000000>> 0x00000000 0 + 0
123 <<00000000>> 0x00000000 0 + 0
124 <<00000000>> 0x00000000 0 + 0
125 <<00000000>> 0x00000000 0 + 0
126 <<00000000>> 0x00000000 0 + 0
127 <<00000000>> 0x00000000 0 + 0
128 <<00000000>> 0x00000000 0 + 0
129 <<00000000>> 0x00000000 0 + 0
130 <<00000000>> 0x00000000 0 + 0
131 <<00000000>> 0x00000000 0 + 0
132 <<00000000>> 0x00000000 0 + 0
133 <<00000000>> 0x00000000 0 + 0
134 <<00000000>> 0x00000000 0 + 0
135 <<00000000>> 0x00000000 0 + 0
136 <<00000000>> 0x00000000 0 + 0
137 << 00000000>> 0x00000000 0 + 0
138 <<00000000>> 0x00000000 0 + 0
139 <<00000000>> 0x00000000 0 + 0
140 <<00000000>> 0x00000000 0 + 0
141 <<00000000>> 0x00000000 0 + 0
142 <<00000000>> 0x00000000 0 + 0
143 <<00000000>> 0x00000000 0 + 0
144 <<00000000>> 0x00000000 0 + 0
145 <<00000000>> 0x00000000 0 + 0
146 <<00000000>> 0x00000000 0 + 0
147 <<00000000>> 0x00000000 0 + 0
148 <<00000000>> 0x00000000 0 + 0
149 <<00000000>> 0x00000000 0 + 0
150 <<00000000>> 0x00000000 0 + 0
151 <<00000000>> 0x00000000 0 + 0
152 <<00000000>> 0x00000000 0 + 0
153 <<00000000>> 0x00000000 0 + 0
154 <<00000000>> 0x00000000 0 + 0
155 <<00000000>> 0x00000000 0 + 0
156 <<00000000>> 0x00000000 0 + 0
157 <<00000000>> 0x00000000 0 + 0
158 <<00000000>> 0x00000000 0 + 0
159 <<00000000>> 0x00000000 0 + 0
160 <<00000000>> 0x00000000 0 + 0
161 <<00000000>> 0x00000000 0 + 0
162 <<00000000>> 0x00000000 0 + 0
163 <<00000000>> 0x00000000 0 + 0
164 <<00000000>> 0x00000000 0 + 0
165 <<00000000>> 0x00000000 0 + 0
166 <<00000000>> 0x00000000 0 + 0
167 <<00000000>> 0x00000000 0 + 0
168 <<00000000>> 0x00000000 0 + 0
169 <<00000000>> 0x00000000 0 + 0
170 <<00000000>> 0x00000000 0 + 0
171 <<00000000>> 0x00000000 0 + 0
172 <<00000000>> 0x00000000 0 + 0
173 <<00000000>> 0x00000000 0 + 0
174 <<00000000>> 0x00000000 0 + 0
175 <<00000000>> 0x00000000 0 + 0
176 <<00000000>> 0x00000000 0 + 0
177 <<00000000>> 0x00000000 0 + 0

[Wade_Zi...@adobeforums.com]

Now Benjamin you know better than to run Norton or even have it installed why persist with it. Get rid of it.

Trash your preferences and see for your self.

[benjamin_...@adobeforums.com]

Wade,

agreed! i only wish i could call the shots, but alas, the corporate policy makers have said that not installing this on my users' is a no-no.

well, as long as you promimse not to tell 'em, i suppose i could give it a try, and see what happens.

trash illustrator prefs? or, are you talking about the NAV prefs?
thanks!

ben

[Larry_G._...@adobeforums.com]

ben,

In the NAV Control Panel, just turn off auto-protect. What happens is that NAV wants to check each change made to the AI temp files while you are working. It also can cause problems with saving.

Larry

[Wade_Zi...@adobeforums.com]

And Trash both AI's preferences and NAV and as Larry suggest turn off auto protect.

[Camero...@adobeforums.com]

I get random crashes all the time as well. Any fixes yet? I'll start sending in the crasdh logs - I've got a lot of them.

Dual 450 1 gig ram 64 meg Nvidia card OSX.3.5

[Toine_...@adobeforums.com]

Dear all

I was really wondering why nobody reinstalled Illustrator CS and see if that would do the trick, when I read Chrystal Henkaline's message 63.

What she did was my first action and it worked very well for me, after having experienced a lot of the problems already described. By the way, the same happened to me when using Acrobat Distiller; reinstalling it was the solution to the problems there too.

regards toine

[zippy...@adobeforums.com]

I was wondering if anyone having these problems is running both illustrator 10 and cs on the same box and if this could be causing some of the problems.

[Ted_Dan...@adobeforums.com]

1. Are you using Norton Antivirus with Autoprotect running? If so, if you disable it does the crashing stop? What version? Yes and running Autoprotect off doesn't seem to change anything. Actually these random crashes with Illustrator happened even before I had Norton Antivirus installed on my system. Norton Antivirus Version 9.0.2

2. Is there a default printer installed and selected? If not, after you install one, does the crashing stop? Yes I have a default printer installed and selected and have so from day one.

3. Does this happen with one file, many files, all files? What about a new file with just a box? It seems to apply to all situations in this question except the box question. It seems to happen more often when I have a file with a lot of placed files in it.

4. If the crash happens when saving, is it to the local drive or to a network drive? All of my saving is done to a local drive.

5. If the crash happens when printing, how is the printer connected to the computer (local, network, wireless network)? The printer is connected via a network connection.

6. Did Illustrator ever work? If so, what had changed recently when you started crashing? (new software, etc...) I feel like I've had problems with it crashing randomly from day one of installing it. New system updates don't seem to affect it any and I've also made changes from people in the forums to try and fix it with no changes in behavior. It seems to me that Adobe is slacking on Illustrator with not updates or fixes since it's release. I can't imagine that it was perfect from day one.

7. Have you tried resetting your permissions? If so, did that help? Yes many times and actually I do it everytime I install anything new to my system. This seems to not have any affect on Illustrator's behavior.

8. Is your user account Administrator or User? I'm set up as an Administrator.

9. Anything else you think might help? Some bug fixes from Adobe would help. Like many posts I've read I too also send in what I was doing to Apple when Illustrator crashed when that crash log application window comes up. It might be wise for Adobe to tap into those crash logs to see what the problem might be.

[Leo_E._F...@adobeforums.com]

1. Nope
2. agfa accuset
3. all
4. both
5. Network
6. Only with OSX panther (not jaguar)
7. yes
8. admin
9. Font issues ? suitcase issues? Usually applications quite becuase of an error in the thumbnail view? Please fix soon!!!!!!!!!!!

Date/Time: 2004-08-17 16:59:06 -0700
OS Version: 10.3.5 (Build 7M34)
Report Version: 2

Command: Illustrator CS
Path: /Volumes/Maxtor Backup/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Version: 11.0 (11.0)
PID: 882
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000010

Thread 0 Crashed:
0 BIBCarbonLib 0x00296df8 0x287000 + 0xfdf8
1 BIBCarbonLib 0x002979fc 0x287000 + 0x109fc
2 BIBCarbonLib 0x0029aa00 0x287000 + 0x13a00
3 BIBCarbonLib 0x0029bd78 0x287000 + 0x14d78
4 BIBCarbonLib 0x002a9d70 0x287000 + 0x22d70
5 BIBCarbonLib 0x002aa380 0x287000 + 0x23380
6 ...ple.CoreServices.CarbonCore 0x902adf64 TerminateConnection + 0x180
7 ...ple.CoreServices.CarbonCore 0x902a1680 ReleaseClosure + 0x188
8 ...ple.CoreServices.CarbonCore 0x902dc9c8 TerminateApplication + 0x54
9 libSystem.B.dylib 0x9002c7b8 exit + 0x58
10 com.apple.HIServices 0x92d46ef0 _ZN16OpaqueICInstanceC1Ev + 0
11 BIBUtilsCarbon 0x000e0408 0xc3000 + 0x1d408
12 BIBUtilsCarbon 0x000e0378 0xc3000 + 0x1d378
13 BIBUtilsCarbon 0x000e030c 0xc3000 + 0x1d30c
14 BIBUtilsCarbon 0x000df9a0 0xc3000 + 0x1c9a0
15 BIBUtilsCarbon 0x000dfa04 0xc3000 + 0x1ca04
16 BIBUtilsCarbon 0x000de274 0xc3000 + 0x1b274
17 BIBUtilsCarbon 0x000df548 0xc3000 + 0x1c548
18 BIBUtilsCarbon 0x000df7b4 0xc3000 + 0x1c7b4
19 BIBUtilsCarbon 0x000df61c 0xc3000 + 0x1c61c
20 BIBUtilsCarbon 0x000c6798 0xc3000 + 0x3798
21 BIBUtilsCarbon 0x000dcda4 0xc3000 + 0x19da4
22 BIBUtilsCarbon 0x000c5a24 0xc3000 + 0x2a24
23 BIBCarbonLib 0x002924e8 0x287000 + 0xb4e8
24 BIBCarbonLib 0x00292d00 0x287000 + 0xbd00
25 BIBCarbonLib 0x00294b54 0x287000 + 0xdb54
26 BIBCarbonLib 0x0028c0a8 0x287000 + 0x50a8
27 BIBCarbonLib 0x00289e98 0x287000 + 0x2e98
28 AGMCarbonLib 0x01218800 0x1008000 + 0x210800
29 AGMCarbonLib 0x010851c4 0x1008000 + 0x7d1c4
30 AGMCarbonLib 0x01084dd4 0x1008000 + 0x7cdd4
31 AGMCarbonLib 0x01084d14 0x1008000 + 0x7cd14
32 AGMCarbonLib 0x01083098 0x1008000 + 0x7b098
33 AGMCarbonLib 0x0116a750 0x1008000 + 0x162750
34 AGMCarbonLib 0x0116b8d0 0x1008000 + 0x1638d0
35 AGMCarbonLib 0x011a010c 0x1008000 + 0x19810c
36 AGMCarbonLib 0x011a11dc 0x1008000 + 0x1991dc
37 AGMCarbonLib 0x011be6d4 0x1008000 + 0x1b66d4
38 AGMCarbonLib 0x011772e4 0x1008000 + 0x16f2e4
39 AGMCarbonLib 0x011b0a20 0x1008000 + 0x1a8a20
40 AGMCarbonLib 0x01064584 0x1008000 + 0x5c584
41 AGMCarbonLib 0x01061f84 0x1008000 + 0x59f84
42 Illustrator 0x027e00f8 GetNextPrintEvent__Q210BIB_NT_NMT16CAGMPrintSessionCFv + 0x48
43 Illustrator 0x027d2bd0 ArtworkPrintPages__FPP7ArtworkR15CAIPrintSessionP17ArtworkWriteParmsPQ210BIB_NT_NMT27BIBClientPositionableStreamP26ArtworkPrintPageControllerPQ210BIB_NT_NMT27BIBClientPositionableStream + 0x3450
44 Illustrator 0x027b3ed0 ArtworkWrite__FP17ArtworkWriteParms + 0x1460
45 Illustrator 0x029242d8 GoWrite__FP19AIFileFormatMessage + 0x11a8
46 Illustrator 0x02923028 GoFileFormat__FP19AIFileFormatMessage + 0x98
47 Illustrator 0x0291b42c FileFormatIllustratorMain + 0x21c
48 Illustrator 0x02161010 spEdgeCallPlugin__FP8SPAccessPCcPCcPvPl + 0xa0
49 Illustrator 0x02160ea0 SPCallPlugin + 0x60
50 Illustrator 0x0215f918 SPSendMessage + 0x2a8
51 Illustrator 0x028c2014 writeFile__FP6FSSpecPP7ArtworkP15CAIDocumentViewP16PluginFileFormatllUcbP16ActionParamValue + 0x554
52 Illustrator 0x028bb9d0 FileFormatSaveAs__FPP7ArtworkP15CAIDocumentViewUcUcP16ActionParamValuePc + 0x840
53 Illustrator 0x02a4a0e4 CommandSaveAsEx__FP17CAIDocumentWindowUcP16ActionParamValuePc + 0x44
54 Illustrator 0x02ab65cc CommandSaveAs__FP17CAIDocumentWindowP11CAIADMEvent + 0x1c
55 Illustrator 0x028f2688 DispatchCommand__15CAICommandClassCFP17CAIDocumentWindowP11CAIADMEvent + 0x38
56 Illustrator 0x02168a00 CommandDo__FP11CAIADMEventUlss + 0x170
57 Illustrator 0x02aad514 MenuEventHandler + 0x724
58 com.apple.HIToolbox 0x927d1fc8 DispatchEventToHandlers + 0x150
59 com.apple.HIToolbox 0x927d223c SendEventToEventTargetInternal + 0x174
60 com.apple.HIToolbox 0x927e46e4 SendEventToEventTarget + 0x28
61 com.apple.HIToolbox 0x927f96dc _Z18SendHICommandEventmPK9HICommandmmhP20OpaqueEventTargetRefS3_PP14OpaqueEventRef + 0x170
62 com.apple.HIToolbox 0x9289189c SendMenuItemSelectedEvent + 0x88
63 com.apple.HIToolbox 0x92893478 _Z19FinishMenuSelectionP8MenuDataP10MenuResultS2_mmm + 0x80
64 com.apple.HIToolbox 0x9285d78c _Z14MenuSelectCore5PointdmPP13OpaqueMenuRefPt + 0x164
65 com.apple.HIToolbox 0x92883b8c MenuSelect + 0x60
66 com.apple.HIToolbox 0x927e8688 _Z16HandleMouseEventP14OpaqueEventRef + 0x54
67 com.apple.HIToolbox 0x928ccbb4 _Z27StandardMenuBarEventHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x38
68 com.apple.HIToolbox 0x927d1fc8 DispatchEventToHandlers + 0x150
69 com.apple.HIToolbox 0x927d223c SendEventToEventTargetInternal + 0x174
70 com.apple.HIToolbox 0x927e46e4 SendEventToEventTarget + 0x28
71 com.apple.HIToolbox 0x92913560 _Z16HandleMouseEventP14OpaqueEventRef + 0x184
72 com.apple.HIToolbox 0x927e2c84 _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x1e8
73 com.apple.HIToolbox 0x927d2084 DispatchEventToHandlers + 0x20c
74 com.apple.HIToolbox 0x927d223c SendEventToEventTargetInternal + 0x174
75 com.apple.HIToolbox 0x927e46e4 SendEventToEventTarget + 0x28
76 Illustrator 0x028d3d40 EventLoopEventHandler + 0xe0
77 com.apple.HIToolbox 0x927d1fc8 DispatchEventToHandlers + 0x150
78 com.apple.HIToolbox 0x927d223c SendEventToEventTargetInternal + 0x174
79 com.apple.HIToolbox 0x927d66bc SendEventToEventTargetWithOptions + 0x28
80 com.apple.HIToolbox 0x927e2d54 _Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 0x2b8
81 com.apple.HIToolbox 0x927d2084 DispatchEventToHandlers + 0x20c
82 com.apple.HIToolbox 0x927d223c SendEventToEventTargetInternal + 0x174
83 com.apple.HIToolbox 0x927e46e4 SendEventToEventTarget + 0x28
84 com.apple.HIToolbox 0x927e8600 ToolboxEventDispatcher + 0x5c
85 com.apple.HIToolbox 0x9280580c HLTBEventDispatcher + 0x10
86 com.apple.HIToolbox 0x927fb6a8 RunApplicationEventLoop + 0x98
87 Illustrator 0x028d39d8 MiEventMainLoop__Fv + 0x158
88 Illustrator 0x0203fca4 RunApp__14CAIAppli

[envelope_t...@adobeforums.com]

I was wondering if it is possible for the AI prefs or an AI plugin prefs file to become damaged/corrupted but the utility Preferential Treatment to not detect that corruption.

Secondly, do you think FontDoctor is capable of detecting all font corruption which would cause problems for AI?

e

[John_H...@adobeforums.com]

I've had fonts that Font Doctor said were okay that I know for a fact caused some problems. For example I had one ad design where I was getting an error saying that I couldn't print because of lack of memory(or something to that effect). I finally reconstructed the entire ad piece by piece until I found the culprit. It turned out it was a bold version of an Optima font I used. Not all the Optima fonts were causing problems, just this one bold typeface. I used "find font" and replaced them all with a demi and the file had no problems after that. So I would say that Font Doctor and Suitcase's scanning of fonts are definitely not infallible....

[Larry_G._...@adobeforums.com]

Many "old" Type 1 fonts (pre-1993) will error in this manner. Mostly Optima and Eras if I remember correctly. Make sure that the fonts are up to date.

Larry

[isabelle...@adobeforums.com]

Hello!
In some strange way I am happy that this isn't only happening to me, but I hope help is on the way soon!
.ai started randomly crashing at save time about 2 weeks ago, then proceeded to hang up on launch as of this morning. Gets to 10% or so of "updating font menu" or just "updating font menu", then unexpectedly quits. I have tried disabling fonts then restarting, but .ai continuously stalls at launch. Below is one of the crash files.

Date/Time: 2004-08-31 17:14:06 -0700

OS Version: 10.3.5 (Build 7M34)
Report Version: 2

Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Version: 11.0 (11.0)
PID: 415
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0de93001

Thread 0 Crashed:
0 CoolTypeCarbonLib 0x00632040 0x4a2000 + 0x190040
1 CoolTypeCarbonLib 0x005940ec 0x4a2000 + 0xf20ec
2 CoolTypeCarbonLib 0x0051846c 0x4a2000 + 0x7646c
3 CoolTypeCarbonLib 0x005a78dc 0x4a2000 + 0x1058dc
4 CoolTypeCarbonLib 0x004ef748 0x4a2000 + 0x4d748
5 CoolTypeCarbonLib 0x00511a44 0x4a2000 + 0x6fa44
6 CoolTypeCarbonLib 0x0050c83c 0x4a2000 + 0x6a83c
7 CoolTypeCarbonLib 0x004fb020 0x4a2000 + 0x59020
8 CoolTypeCarbonLib 0x00616228 0x4a2000 + 0x174228
9 Illustrator 0x02794f84 GetTextBBox__21FontMenuPreviewWidgetFv + 0x94
10 Illustrator 0x02794e98 GetTextBaseline__21FontMenuPreviewWidgetFv + 0x38
11 Illustrator 0x0279436c GenerateImage__16TypefaceMenuItemFRC4FontPCcf + 0x1cc
12 Illustrator 0x028dd54c PreBuildFaceCache__16TypefaceMenuItemFv + 0x19c
13 Illustrator 0x028dae98 Update__Q216TypefaceMenuItem11InFaceCacheFRC11CAINotifier + 0x758
14 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 0x38
15 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213CAIAspectBase12ObserverDataPCv + 0x48
16 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 0x6c
17 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 0x90
18 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotification + 0x10
19 Illustrator 0x02a1f61c Update__9CAIADMMgrFRC11CAINotifier + 0x12c
20 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 0x38
21 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213CAIAspectBase12ObserverDataPCv + 0x48
22 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 0x6c
23 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 0x90
24 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotification + 0x10
25 Illustrator 0x02982594 PluginsLoad__9PluginMgrFv + 0x354
26 Illustrator 0x02900bc4 Update__9PluginMgrFRC11CAINotifier + 0x274
27 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 0x38
28 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213CAIAspectBase12ObserverDataPCv + 0x48
29 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 0x6c
30 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 0x90
31 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotification + 0x10
32 Illustrator 0x02aac764 Update__11CAIMenuListFRC11CAINotifier + 0xf4
33 Illustrator 0x0203f938 Dispatch__15CAINotificationCFR11CAIObserverR14CAIAspectEntry + 0x38
34 Illustrator 0x02036bb8 NotifyObserver__52CAIAspectType<15CAINotification,17CAIAspectObserver>FPvRQ213CAIAspectBase12ObserverDataPCv + 0x48
35 Illustrator 0x0203786c Notify__17MultiObserverImplFR13CAIAspectBasePCvUs + 0x6c
36 Illustrator 0x02037320 Notify__13CAIAspectBaseFPCv + 0x90
37 Illustrator 0x02037210 Notify__52CAIAspectType<15CAINotification,17CAIAspectObserver>FRC15CAINotification + 0x10
38 Illustrator 0x0203fc40 RunApp__14CAIApplicationFv + 0x60
39 Illustrator 0x02030eec main + 0x4c

Thread 1:
0 libSystem.B.dylib 0x90018be8 semaphore_timedwait_signal_trap + 0x8
1 libSystem.B.dylib 0x9000e788 _pthread_cond_wait + 0x268
2 ...ple.CoreServices.CarbonCore 0x902aa7b4 TSWaitOnSemaphoreCommon + 0xb0
3 ...ple.CoreServices.CarbonCore 0x902be704 TimerThread + 0x3c
4 libSystem.B.dylib 0x900246e8 _pthread_body + 0x28

PPC Thread State:
srr0: 0x00632040 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x42004444 xer: 0x20000006 lr: 0x00593ce0 ctr: 0x00298d70
r0: 0x00002400 r1: 0xbfffe170 r2: 0x03bf3000 r3: 0x0de93001
r4: 0x00000004 r5: 0x00000004 r6: 0xbfffe1ff r7: 0x0de93000
r8: 0x00000000 r9: 0x00000000 r10: 0x97000000 r11: 0x5ef02a40
r12: 0x017f5ae0 r13: 0xbfffeb04 r14: 0x03a5b510 r15: 0x03c235fc
r16: 0x0de8621c r17: 0x03c235fc r18: 0x0de8621c r19: 0x00000000
r20: 0xbfffe35c r21: 0xbfffe354 r22: 0x00000000 r23: 0x08156100
r24: 0x0de8c57d r25: 0x000011c0 r26: 0x0de8c57d r27: 0x00006a80
r28: 0x00000000 r29: 0x00000000 r30: 0x00001c00 r31: 0x00000000

Binary Images Description:
0x1000 - 0x9fff com.adobe.illustrator 11.0 /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
0xc3000 - 0xf3f0c BIBUtilsCarbon PEF binary: BIBUtilsCarbon
0xfa000 - 0xfe4b4 AdobeCoreGraphics PEF binary: AdobeCoreGraphics
0x287000 - 0x2b1427 BIBCarbonLib PEF binary: BIBCarbonLib
0x2b2000 - 0x2e3b49 ARECarbon PEF binary: ARECarbon
0x2e4000 - 0x2f4720 AdobeSplashKitLib PEF binary: AdobeSplashKitLib
0x316bd0 - 0x316c82 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x316e70 - 0x316f25 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x317150 - 0x3171f3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x317270 - 0x3172e7 CFMPriv_System PEF binary: CFMPriv_System
0x317590 - 0x317660 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x3176e0 - 0x3177b3 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x317890 - 0x31794b CFMPriv_Help PEF binary: CFMPriv_Help
0x317950 - 0x317a1a CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x317aa0 - 0x317b76 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x317bf0 - 0x317cc3 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x317d50 - 0x317e35 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x317eb0 - 0x317f86 CFMPriv_OpenScripting?MacBLib PEF binary: CFMPriv_OpenScripting?MacBLib
0x318060 - 0x31811e CFMPriv_Print PEF binary: CFMPriv_Print
0x318140 - 0x31820d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x318290 - 0x318372 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x3183f0 - 0x3184c3 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x318540 - 0x318613 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x3186f0 - 0x3187b2 CFMPriv_AE PEF binary: CFMPriv_AE
0x3187c0 - 0x318885 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x318900 - 0x3189d7 CFMP

[Dee Holmes]

Hi, isabelle, I like your name.

Can you just pull out the Adobe Online pluggin from Illustrator Extentions folder, as well as you Illustrator preferences, and put them on your desktop for now?

See if that makes any difference and check back.

[isabelle...@adobeforums.com]

Hello dee,
Thank you for your response.
I pulled the Adobe Online plug-in out of the extensions folder succesfully. I can't find "Illustrator preferences" in the .ai folder. Any hints?
Your help is greatly appreciated!
-Isa.

[isabelle...@adobeforums.com]

Hello Again Dee,
I have since figured out how to clear the prefs (ctrl + shft + opt at startup & agreed). Plugin on the desktop, prefs cleared, system rebooted, ai still locks at launch. Here's the crash report:

Date/Time: 2004-09-01 15:05:33 -0700

OS Version: 10.3.5 (Build 7M34)
Report Version: 2

Command: Illustrator CS
Path: /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
Version: 11.0 (11.0)

PID: 343
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x09de5000

PPC Thread State:
srr0: 0x00632040 srr1: 0x0000d030 vrsave: 0x00000000

cr: 0x42004444 xer: 0x20000006 lr: 0x00593ce0 ctr: 0x00298d70

r0: 0x0000cb07 r1: 0xbfffe170 r2: 0x03bf3000 r3: 0x09de5000
r4: 0x00000004 r5: 0x00000004 r6: 0xbfffe1ff r7: 0x09de4fff
r8: 0x00006f00 r9: 0x00000073 r10: 0x00000064 r11: 0x00000000

r12: 0x017f5ae0 r13: 0xbfffeb04 r14: 0x03a5b510 r15: 0x03c235fc

r16: 0x09dcf9f0 r17: 0x03c235fc r18: 0x09dcf9f0 r19: 0x00000000
r20: 0xbfffe35c r21: 0xbfffe354 r22: 0x0000001e r23: 0x082e2b90
r24: 0x09dd5d51 r25: 0x000014b5 r26: 0x09ddd3be r27: 0x00007c3e
r28: 0x00000000 r29: 0x00000000 r30: 0x0000156c r31: 0x00000002

Binary Images Description:
0x1000 - 0x9fff com.adobe.illustrator 11.0 /Applications/Adobe Illustrator CS/Illustrator CS.app/Contents/MacOSClassic/Illustrator CS
0xc3000 - 0xf3f0c BIBUtilsCarbon PEF binary: BIBUtilsCarbon
0xfa000 - 0xfe4b4 AdobeCoreGraphics PEF binary: AdobeCoreGraphics
0x287000 - 0x2b1427 BIBCarbonLib PEF binary: BIBCarbonLib
0x2b2000 - 0x2e3b49 ARECarbon PEF binary: ARECarbon
0x2e4000 - 0x2f4720 AdobeSplashKitLib PEF binary: AdobeSplashKitLib

0x3165e0 - 0x316692 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation
0x316880 - 0x316935 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue
0x316b50 - 0x316bf3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime
0x316c60 - 0x316cd7 CFMPriv_System PEF binary: CFMPriv_System
0x316f70 - 0x317040 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound
0x3170c0 - 0x317193 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels
0x317270 - 0x31732b CFMPriv_Help PEF binary: CFMPriv_Help
0x317330 - 0x3173fa CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox
0x317480 - 0x317556 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering
0x3175d0 - 0x3176a3 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture
0x317730 - 0x317815 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices
0x317890 - 0x317966 CFMPriv_OpenScripting?MacBLib PEF binary: CFMPriv_OpenScripting?MacBLib
0x317a40 - 0x317afe CFMPriv_Print PEF binary: CFMPriv_Print
0x317b20 - 0x317bed CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI
0x317c70 - 0x317d52 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition
0x317dd0 - 0x317ea3 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore
0x317f20 - 0x317ff3 CFMPriv_OSServices PEF binary: CFMPriv_OSServices
0x3180d0 - 0x318192 CFMPriv_AE PEF binary: CFMPriv_AE
0x3181a0 - 0x318265 CFMPriv_ATS PEF binary: CFMPriv_ATS
0x3182e0 - 0x3183b7 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync
0x318440 - 0x318523 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent
0x3185a0 - 0x31867a CFMPriv_HIServices PEF binary: CFMPriv_HIServices
0x3186f0 - 0x3187d0 CFMPri

[Dee_H...@adobeforums.com]

Sorry, Isabelle, I'm not from Adobe, and also not knowlegeable enough to understand a crash report. I never even send crash reports for that matter.

So, what I'm thinking now is:

Have you installed any resent fonts that are not controlled by your font manager? Have you installed any new pluggins or extentions? Have you repaired your permissions lately?

Did you try deleting Adobefnt.lst files? Do a search for .lst, because they are all over the place, and there are some named Adobe05fnt.lst and Adobe06fnt.lst and so on. Do not delete the Adobefnt.db file.