Install of CS4 causes Word to prompt on close of Windows

[Charle...@adobeforums.com]

I installed Creative Web Suite CS4 from the DVD yesterday. Afterwards, I opened Microsoft Word 2003 and hid the additional toolbars that CS4 sticks into the Word UI.

I have Word set to prompt me to save Normal.dot if it has been changed. Since I installed CS4 (including Acrobat and Contribute) I get prompted to save Normal.dot every time I close Word. It doesn't matter whether I click Yes or No, the next time I launch Word it asks me again.

How can I stop this behavior (aside from disabling the prompt, which is a safety feature)?

Windows XP SP2

Charles Belov
SFMTA
<http://www.sfmta.com/webmaster>

[Peter...@adobeforums.com]

Try renaming Normal.dot and see if the new one that Word will write automatically behaves any better.

[Charle...@adobeforums.com]

No, it dosen't behave any better. A freshly-generated Normal.dot contines to ask me if I want to save changes to Normal.dot every time I close Word.

Charles Belov
SFMTA Webmaster
<http://www.sfmta.com/webmaster>

[Peter...@adobeforums.com]

Sorry to hear that. I don't have anything else to offer at the moment, though I find it very hard to believe it's CS4 causing the problem. Anything else new about the system?

[Charle...@adobeforums.com]

Well, I did upgrade Java, but I doubt that's it.

So I uninstalled Acrobat 9 and Contribute CS4.

Opened Word. Exited Word. No dialog box.

Reinstalled Acrobat 9.

Opened Word. Exited Word. Problem has returned.

So I pretty much have it pinned to Acrobat 9.

[Kwan_...@adobeforums.com]

From within Word, run the "Detect and Repair" program: click Help --> Detect and Repair.

You will need your installation Office or Word CDs to complete the repair process.

In the past when Normal.dot made a pest of itself as it is doing for you, this option set things right again.

May it do the same for you.

[Charle...@adobeforums.com]

It was worth a try, thanks, but no effect. I've reported it to Adobe as a bug.

[Kwan_...@adobeforums.com]

That is disappointing for you, I know.

But, if it is of any help in knowing, I have CS4 Master Collection installed on an XPS 400 Windows XP Professional SP3 with MS Office 2003 also installed. Have encountered no problems with Word 2003's normal.dot on closing the application.

Which is why I thought my suggestopm might have worked.

Good luck!
K

[Charle...@adobeforums.com]

Do you have Word set to prompt if the Normal template changes? (I'm guessing you do, since you previously saw this behavior, but it's in Tools > Options > Save tab)

and

Have you hidden the Acrobat toolbar? (I have.)

[Kwan_...@adobeforums.com]

Do you have Word set to prompt if the Normal template changes?

Yes.

Have you hidden the Acrobat toolbar?

Yes and no. The "yes" being I have hidden it in the recent past but it (and other hidden menu options) reappear on their own. This is a recurring event which existed before installing CS4.

The "no" being it was on when I read your message and have now hidden it to see if it will duplicate your problem with my system. Will let you know after a day or so of opening and closing Word, even if the problem does not duplicate for me.

Best,
K.

[Kwan_...@adobeforums.com]

Wael, Charles;

I duplicated your problem, which is now my problem.

Funny thing though. It did not show up when I opened, edited and saved Word files about a dozen times directly through the Word application.

It first appeared in Outlook after I read and replied to a message. I use Word as my editor. When I closed that Outlook / Word file, voila, up popped your (and my) nag to save or cancel changes to normal.dot.

In my case, the culprit is how Word deals with hiding Pdfmaker 9.

The remaining instances on the Acrobat dropdown menu bar were unaffected, because I did not try to hide them.

More when I more time . . .

Appears not to be a really new problem, judging from quick Google searches.

K.

[Jesse...@adobeforums.com]

I just installed CS4 and am having the exact same issue. I do not want to disable the prompting function, as I usually want Normal.dot to remain unchanged. Have you found any solution?

[Mark_A...@adobeforums.com]

I just installed Adobe Acrobat 9 Professional on a Windows XP computer. I am running Microsoft Office 2003. When I exit Microsoft Word, I am prompted each time with a message that Normal.dot has been changed, and would I like to save it.

I've also verified that the Acrobat 9 Pro PDFMaker COM-Addin is causing the problems. When I disable the addin, Word doesn't prompt me to save Normal.dot when exiting. However, as I would like to use the PDFMaker option, Adobe needs to fix this problem.

Mark

[Peter...@adobeforums.com]

This is a user forum, not tech support, so if you have a bug to report you should do it here:
<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>

[Kwan_...@adobeforums.com]

Because this is a user-to-user forum, these posts share valuable information and experience among users.

And so does your link to the bug report! :-)

Best,
K

[Jesse...@adobeforums.com]

I submitted a bug report as well.

[Simo...@adobeforums.com]

Have you tried the first suggestion in this MS Kb doc:
<http://support.microsoft.com/kb/291352>?

[Mark_A...@adobeforums.com]

I also submitted a bug report.

I tried all the suggestions in the Microsoft knowledgebase document.

The first suggestion to turn off the prompt when the normal.dot template has changed, and to automatically save the template, does get rid of the prompt. But, in my opinion, it isn't a good thing to automatically save changes to the normal.dot template, with no prompting (e.g., there could be a virus).

I individually loaded all the Microsoft Word 2003 addins and isolated the problem to the Adobe Acrobat PDFMaker COM addin.

[Daniel_G....@adobeforums.com]

Has there been any solution to this behavior? Workaround?

Thanks

[Charle...@adobeforums.com]

If I found one, I'd post it but I haven't. I note Acrobat 9.1 still has the behavior.

[Mike...@adobeforums.com]

I have \the same problem with Acrobat 9.1 and have determined that the cause of it is that I am not logged into my computer as an administrator. When somebody logs in as an administrator, the problem no longer exists. When not logged in as an administrator the pdf dot file goes into a temporary directory when Word is opened and deletes itself when Word is closed. I've found no work-around other than de-selecting the ask if template is changed option and as you pointed out that's a safety feature.

[Charle...@adobeforums.com]

Of course, doing day-to-day work logged in as Administrator is also a security issue. This needs to work when logged in as a restricted user.

[Martin_Ro...@adobeforums.com]

I have this problem also and on a cleanly installed system. Waiting on a good fix for this.

Win XP SP3, Office 2003 SP3, Adobe CS4 Web Premium.

[Michael Kazlow]

Martin,

Cleanly installed XP SP3 or from a disk image provided by the company
who made the computer---not the same thing. Give me a clean install from
a Microsoft disk any day.

Mike