acrobat not activated as part of CS4?

[bob_e...@adobeforums.com]

Installed and activated CS4 Std, running on Vista Ult x64.

EVERY time I run Acrobat Pro 9.1.0, I get a popup that says:

Adobe Acrobat was installed as part of a suite. To enable Adobe Acrobat, please start another component of this suite (such as Adobe Photoshop).

When I click on the OK button, Acrobat closes down.

Of course, running the Photoshop 'component' (already activated, of course) either before, during, or after Acrobat makes no difference whatsoever.

I don't remember this problem coming up before the recent download and installation of the Acrobat 9.1.0 update... and yes, I *did* reboot the machine to complete the update installation.

Any clues or hints?

Thanks, in advance!

- Bob Elkind

[Peter...@adobeforums.com]

Did you install in the x86 program files directory? A lot of people are having strange issues like this when the programs are in the wrong location.

Also, have you tried de-activating, then restarting and re-activating from Photoshop? I don't know if this will work, but it shouldn't hurt anything.

Peter

[boblevine]

As Peter points out..with Vista 64 it's best to accept the default
installation location.

Bob

[bob_e...@adobeforums.com]

To both Peter and Bob, I installed using the default locations. Look ing at both Program Files and Program Files (x86), I see a huge assortment of Adobe 'stuff' in the Program Files area, most of which are 'pre-CS4'.

The message I'm getting from you is that it would be prudent to uninstall every stick and twig of Adobe stuff from my system, and re-install from the ground up after clearing all the remaining debris from the Program Files tree.

The only folders in the 'Program Files' tree that is obviously CS4 related is Photoshop CS4 (64bit).

Thanks for the heads up, hope this works as expected...

- Bob

[Peter...@adobeforums.com]

I wouldn't go that far yet. If you accepted the defaults and things seem to be in x86 folder, that shouldn't be the problem. Bob may feel differently, and he's the one running Vista Ultimate 64, so I'd say his opinion has more validity.

Peter

[bob_e...@adobeforums.com]

Update: confusing results...

I haven't completely uninstalled CS4, but the situation *has* changed.

I deleted all the reasonably suspect folders and files in the Adobe folder under the 'Program Files' tree (not the (x86) tree). After restarting Windows, no relief on the Acrobat Pro 9 issue.

Then I ran Photoshop CS4 (x64) and invoked the 'deactivate' button under the Help menu. Guess what!? Acrobat Pro no longer complains about being a suite component that needs another component to be running. Acrobat Pro no longer shuts down on its own. And all the other CS4 components (InDesign, PS, AI) all work just fine, in spite of the 'deactivation'.

I clearly do not understand the mechanics of this problem (or non-problem, perhaps). For now, I seem to be in the clear. If anyone wants to shed some light on this, I am keenly interested.

- Bob E

[Jim_M...@adobeforums.com]

I have the same problem in all my labs at the college i work at. the common thread here is that I have two CS4 suites installed. Design Prem and Production Prem. Deactivating Photoshop then launching all adobe products seemed to take care of it, also having to enter the serial once or twice BUT the problem came back... ALSO.. now th problem is happening on all the MACs with both suites installed .. so this is not a Windows issue.

[Jim McElree]

Also, Im my case I have the same exact image on several computers and the fix was not the same for each computer... some i deactivated Photoshop, some i just launched Photoshop, some had to be deactivated and reactivated, some just needed deactivation. These machines all ran fine for months and all of a sudden as if an update was applied, they all started giving that same message when opening acrobat.. lastly.. all these machines are Deep Frozen so no updates could ever be applied.