Re: PDF Preview Handler doesn't work

[Aakas...@adobeforums.com]

The newest version, Adobe 9, still doesn't offer the PDF preview functionality on Vista x64.

I've installed FoxIt, and it works great. However, it displays the Bookmarks pane which takes up a lot of space when using it in Explorer and hence it isn't use space efficient. Otherwise, it's a great program that's quick to use, and fast and simple to install.

[dsw...@adobeforums.com]

I have Windows Vista Business, Outlook 2007, and Adobe Reader 9. The PDF Preview Handler works for almost all of pdf's I receive in Outlook. However, for some reason one particular pdf file I get will not work.

The email is from the same source every day, the file has the same name. I can't even save the attachment. I have reinstalled Reader 9 (no luck), I have tried Foxit (same type of error message for this email only).

Any ideas?

[Christopher...@adobeforums.com]

dswain, perhaps you are using 32-bit Vista, so the preview handler doesn't exhibit the issue people are talking about here. It seems you may simply be receiving an invalid PDF from that particular sender.

[John_T...@adobeforums.com]

receiving an invalid PDF

I don't remember the details (don't send/receive PDF by email) but I "sort of" remember a previous discussion that an attached PDF is "seen" by some (most-all???) email software as a "text" file due to the first few bytes... so a particular attachment coding is used... but the file is actually not text, and the attachment coding then corrupts the file

I do remember the solution... Tell the sender to ZIP the file and send that via email

[Aakas...@adobeforums.com]

dswain:

If I understood you correctly, I know exactly what you are talking about. This is actually a problem with the way Outlook deals with attachments with the same name. To fix it, you need to clear your cache. I know it sounds weird, but here is some technical information about it:

Let's say you constantly get an email with an attachment called "This001.pdf" (I get this from my Xerox WorkCenter each time I scan something). When you open it in Outlook, it stores it in the Outlook Temp folder which is in your Internet cache. When you open the next email that contains another This001.pdf, Outlook will open it, but in the background, it appends a number making "This001 (1).pdf". This number keeps incrementing until it reaches "This001 (99).pdf". After (99), Outlook is unable to increment the number and hence starts giving you errors when attempting to open or even save it. To see this for yourself, go to your Outlook Temp folder and you will find the 99 versions of "This001 (xx).pdf". The second you delete this, it should work.

[dsw...@adobeforums.com]

AakashShah - That was a fix but had some issues!

I cleared cache, rebooted and it still didn't work. I did a search for Outlook Temp and saw what you described above (99 versions of the file). I attempted to delete these files but it said they could no longer be found. I went back to Outlook and was now able to preview the pdf's. I ran the search for Outlook Temp again and saw four versions of the file still remaining...(55), (56), (60), (62). I can't open or delete these files. I also don't see the Temporary Internet Files folder on the path below (where the files are supposed to exist)

c:\Users\Admin\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxx

Anyway, I don't understand the remaining issues but it looks like your suggestion has solved my immediate problem. Thanks!!!

[Aakas...@adobeforums.com]

dswain:
The Temp folder is "super hidden". To view this, go to:
Organize | Folder and Search Options | View tab and de-select Hide protected operating system files. This should allow you to view the Temp folder.

Also, make sure you close out of Outlook and any other programs that may use Outlook (any search programs, etc). This may let you delete the remaining files.

[D_Spi...@adobeforums.com]

Has anyone discovered a solution to this issue? The Foxit PDF Preview Handler was working just fine until I recently bit the bullet for Acrobat Pro Extended, only to find that the preview handler no longer works on my Vista x64 system. Like other contributors, I have Office 2007 installed.

Upon reinstalling the Foxit PDF Preview Handler (which worked again), various Acrobat functionality was no longer present in Office programs (e.g. Save As > Adobe PDF in Office 2007 program 'button' menus) AND a window popped-up stating that Acrobat detected an error and offered a 'repair' option. Being that I want to have operational, expensive software, I chose 'repair,' which beyond taking an exorbitant amount of time and processing, fixed Acrobat and un-fixed the preview handler.

This is not FUN, abode! I know your heart pumps Macintosh blood, but if you want to poise as cross-platform, I'd like to see some action on this 26-month-and-counting bug. I could deal before I spent $700, but now it's making me mad! And I'm being generous on the 26-month figure since that's how long the VISTA preview handler functionality has been PUBLICLY available... no doubt Adobe had access to the code a year or more in advance of that. This is clearly not a MS issue since Foxit seems to have their head on straight... and their heart in the right place. Oops, did I say that?

You can check VISTA development dates here:
<http://en.wikipedia.org/wiki/Development_of_Windows_Vista>

[D_Spi...@adobeforums.com]

In case anyone wants to let Adobe know that you agree, please file a bug report here:
<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>

You'll have to fill-out your exact data, but feel free to use my comment (change # of months accordly from August, 2008):

* *****BUG****** Concise problem statement: PDF preview handler does not work for 26+ months now.
Steps to reproduce bug:
1. Open email with PDF attachment in Outlook 2007
2. Click PDF attachment tab for previewing
3. Observe error: "This file cannot be previewed because of an error with the following previewer: PDF Preview Handler for Vista"
Results: Form frown on face
Expected results: If Foxit can do it, Adobe should be able to too.

[Herman_W...@adobeforums.com]

I have the exact same problem as D Spinnacer using Acrobat 9.0.0 Pro Extended on a Vista x64 machine. I also have Office 2007 installed as well as Adobe CS4 Master collection (entire suite except InDesign CS4 - I need to finish a project in InDesign CS3 first)

On top of it all Acrobat now closes 5 seconds after opening any .pdf - resident file or email attachment.

Herm Westendorp
Grrrrrr.

[Ross_S...@adobeforums.com]

My advice is to use Foxit Reader instead. It's much quicker and only about a 4 MB download.

[Roger_...@adobeforums.com]

It's now 33 months!

Anyone with an open case have anything they can share?

[mikep...@adobeforums.com]

I had the same problem on my Vista 64bit.
I've just installed the 'Foxit PDF Preview Handler'.

It works perfect in Outlook 2007 and in the Windows Explorer !!!

<http://timheuer.com/blog/archive/2008/05/09/foxit-pdf-preview-handler.aspx>

[markh...@adobeforums.com]

I found a solution that worked on my PC. I found out that PDFPrevHndlrShim.exe was not running in Windows processes. I then located PDFPrevHndlrShim.exe (C:\Program Files\Adobe\Acrobat 9.0\Acrobat) and double clicked on it. Voila! Now it works.

[Boe...@adobeforums.com]

I ran "PDFPrevHndlrShim.exe" as described, verified that it was running in the process list and still no joy ):

[berkh...@gmail.com]

Step 1: Locate the folder
The folder location is stored in the registry in the following key;

Outlook 97 HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\Security
Outlook 98 HKEY_CURRENT_USER\Software\Microsoft\Office\8.5\Outlook\Security
Outlook 2000 HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security
Outlook 2002/XP HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Security
Outlook 2003 HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
Outlook 2007 HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
Outlook 2010 HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
Step 2: Get to the folder

Open the OutlookSecureTempFolder registry key from the location provided in Step 1.
Copy the path from the key.
Open Explorer
Paste the address in the Address Bar and press Enter