Converting to PDF from Word freezes at "printing"

Scott G. Owens

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Jul 30, 2002, 5:28:08 AM7/30/02

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When converting certain documents to PDF using Acrobat 5.05 from word97, the conversion process freezes at "printing"

In the printer folder, the job is being deleted.

This only happens with certain documents and there seems to be no obvious diffrences with the documents that work and the docs that don't

David Solomon

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Jul 30, 2002, 9:38:46 AM7/30/02

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Could be font trouble. Go carefully through one of the offending Word docs and see if there are any fonts that shouldn't be there.

You could copy the Word doc and rename and then do "select all" on the copy doc and change everything to Times New Roman and see if that makes any difference.

David

Scott G. Owens

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Jul 30, 2002, 11:26:05 AM7/30/02

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hmmmm, tried that..seemed like a possible solution, this user and fonts are just a bad combination...no luck though, but i did get these messages through in a couple of notepad sessions: -

Titled "acr81"
%%[ ProductName: Distiller ]%%
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

Stack:
-mark-
21690
5

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
and

Titled "acr82"
%%[ ProductName: Distiller ]%%
%[ pdfmark err info: Empty parent stack ]%
%%[Page: 1]%%
%%[Page: 2]%%
%%[Page: 3]%%
%%[Page: 4]%%
%%[Page: 5]%%
%%[ Error: undefined; OffendingCommand: pdfmark; ErrorInfo: StPop ]%%

Stack:
/StPop
-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

Scott G. Owens

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Jul 30, 2002, 12:11:22 PM7/30/02

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Also.. I have tried this with the same documents on two different installations of Acrobat, and I still have the same problem. It does appear to be a formatting issue with the word doc's, but i cant find what

Boeckmann Frank

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Aug 1, 2002, 6:14:23 AM8/1/02

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Hi, try this:
open word97-acrobat-settings-office:
disable document-tag,structure in pdf...?
(don´t know the exact spelling,because i have a german version)
now try again, it should work

Scott G. Owens

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Aug 2, 2002, 6:46:51 AM8/2/02

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thanks..but alas no luck again...it freezes a the same point, but it did get there quicker!!

have also tried swearing and shaking my fist at it

Tim Murray

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Aug 2, 2002, 10:06:34 AM8/2/02

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Have you tried reinstalling the Acrobat macro? My own personal system works maybe three or four times, then dies, and I have to reinstall.

Noppadol Suvanakkul

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Aug 3, 2002, 6:02:29 AM8/3/02

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I got this problem too. Have anybody fixed this problem?

Scott G. Owens

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Aug 5, 2002, 11:30:01 AM8/5/02

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hmmm ... hope thats not the solution, this is at work and we PDF at least 10 documents a day!! I dont want to be reinstalling acrobat every two mins, also this has occured on more than one PC for the same document.. there is something acrobat doesn't like about that document

Unknown

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Aug 5, 2002, 2:33:04 PM8/5/02

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I would recommend "Warn and continue" instead. Otherwise you will have no idea what font problems did or did not occur.

Suzanne Cole

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Aug 5, 2002, 2:16:28 PM8/5/02

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In Programs/Acrobat/Acrobat Distiller, in Job Options, Font tab -- you should see an option "When Embedding fails:" with a drop-down list. Choose "Ignore," then close Distiller. In Word, use PDFMaker to generate the PDF.

If it's a font problem, this should allow the job to complete even though the font might not be available. It will substitute some other font, if it can.

Dale Horkey

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Aug 5, 2002, 3:33:43 PM8/5/02

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All,
I have been researching this problem and ran across a website describing the steps to follow in order to make a PDF from a Word 2000 doc. The first time I tried, it failed because the Print>Acrobat Distiller>Properties>Adobe PDF Settings dialog box had "Do not send fonts to Distiller" checked by default. I unchecked this box and it worked perfectly. Here is the web address: http://www.irc.gmu.edu/jobaids/PDF/word-pdf.asp <http://www.irc.gmu.edu/jobaids/PDF/word-pdf.asp>
Please give this a try and report back on your findings.

Travis Purdy

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Aug 5, 2002, 5:45:11 PM8/5/02

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This just happened to me, and you have to make sure that Acrotray.exe is running in the background. The file is located in the Distillr folder of where Acrobat was installed (usually C:\Program Files\Adobe\Acrobat x.x\Distllr). Double-click on the file (nothing will happen), and reload Word.

Hope this helps.