PDF previewer in Microsoft Outlook

[Gary_...@adobeforums.com]

For some reason, I have lost the functionality for previewing PDF files in Microsoft Outlook. While I can double click on PDF attachments in emails and open Adobe Acrobat Full Product, I cannot preview them. "This filed cannot be previewed because of an error with the follower previewer - Adobe PDF Preview Handler." I have tried to turn on and off that function in Outlook. I have uninstalled Adobe Acrobat 9 Pro, taking care to have outlook closed when I do so. I have also installed, uninstalled and reinstalled Adobe Reader. I have gone to the Microsoft knowledge base. None of this makes a difference. I figure somewhere, a file has been deleted or corrupted. Any thoughts? Thanks.

[Ken_Fr...@adobeforums.com]

It appears that Outlook cannot open .pdf attachment because there is a missing link between Acrobat and Outlook. Tow possibilities for this problem might be such:

1. You have both Acrobat Reader also installed on your system. Adobe recommend that both product (Reader and full Acrobat) should not be on the same system. If this is the case for your system, you should uninstall Reader.
2. Another possibility is that something is wrong with you Acrobat installation. On my system, there two Acrobat icons in the Outlook toolbar. If this is not the case on your copy of Outlook, try a repair operation on Acrobat and see if this solves your problem. If that does not work, do a repair on Microsoft Outlook.

Good luck.

Ken Friedman

[Gary_...@adobeforums.com]

Ken - thanks for the fast reply. Actually, the problem occurred with only Acrobat Professional installed. I added Adobe Reader when I read of the feature in a help file. I have two acrobat icons in the Outlook toolbar (create PDF from message or from folder). I uninstalled Reader. While I had done it before, I have run the "repair" routine on Professional. I have rebooted. I seem to have the same problem. I ran the "office diagnostics" from within Outlook. The diagnostic found no problems.

I have checked the knowledge base at both Adobe and Microsoft without success.

Any more thoughts? Thanks.

Gary

[Ken_Fr...@adobeforums.com]

Did you do a repair on Outlook?

Ken Friedman

[Gary_...@adobeforums.com]

Ken, thanks. Thanks. There are actually two ways to repair Outlook. One is the diagnostic from within Outlook. The other is to go to Control Panel, and do a repair on Office. I now did the latter, and rebooted. That worked! Thanks. Gary

[Ken_Fr...@adobeforums.com]

I am glad I could help. [big grin]

Ken Friedman

[David_...@adobeforums.com]

I found that the control panel repair method worked for me as well. Thanks for the help on this one.

David