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Louis Divine

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May 23, 2003, 5:34:53 AM5/23/03
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I have a client who is having problems reading pdfs on his web site. When he goes to

<http://www.messagebase.com>

and then clicks on ‘services’ (bottom left hand corner), and then clicks on ‘Download PDF’s for full details’ (bottom right hand corner) … Acrobat launches (he’s using version 5) but the page is blank.

This happens with all the PDF’s on the site, or though it was working a few week’s ago. It also didn’t work on his home computer (which, I guess, indicates it’s not a firewall issue). It works perfectly for me though where I work and when I tried it at home. As far as I know nothing has been altered on the site.

If anybody has got any ideas what the problem is, and how to resolve it, I would be very grateful.

Many thanks

Louis

Wolfgang Ruhm

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May 23, 2003, 6:16:08 AM5/23/03
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Hi Louis,

I just tested it a bit: the problem seems to occur in IE 6 only, meaning I also can't open the pdf with IE 6. With Netscape I can open the pdf without any problems, the url is okay...

but I don't know where the problems with the IE come from.

Wolfgang

Simon A. Haringa

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May 23, 2003, 6:40:20 AM5/23/03
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It works fine for me using IE 6 and Acrobat 5.
The pdf is ok as well.
Might be the setup of the browser.
Check out: <http://www.adobe.com/support/techdocs/29776.htm>

Wolfgang Ruhm

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May 23, 2003, 7:41:24 AM5/23/03
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Hi, Simon,

checked out my configuration. IE 6 correctly configurated, displays different kinds of pdf, local and from the internet. Acrobat is the latest version, all updates ar done. OS is Win2k... can't imagine, why it does not work... in netscape it worked, opera did it too...

good luck, louis

Ravikumar Manian

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May 23, 2003, 8:34:06 AM5/23/03
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"Louis Divine" <lo...@fosterandlisle.co.uk> wrote in message news:<1de93...@WebX.la2eafNXanI>...

> I have a client who is having problems reading pdfs on his web site. When he goes to
>
> <http://www.messagebase.com>
>
> and then clicks on ?services? (bottom left hand corner), and then clicks on ?Download PDF?s for full details? (bottom right hand corner) ? Acrobat launches (he?s using version 5) but the page is blank.
>


I checked out and was able to view the two page pdf file just fine. I
am on Win XP Pro/IE 6.0
Ravi

William A. Davis

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May 23, 2003, 10:01:14 AM5/23/03
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Since you are opening them in the browser plug-in, have you tried a refresh or reload. That seems to solve some of the blank page problems with browsers.

Wolfgang Ruhm

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May 23, 2003, 10:23:39 AM5/23/03
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Hi William,
refreshing has no effect beside bringing up a little icon, not the pdf... but thank you for the tip.

Wolfgang

Tom Geschwender

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May 23, 2003, 11:11:18 AM5/23/03
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I would suggest upgrading the client's Acrobat to a later version, and/or turning OFF Fast Web View before creating the PDF file.

Nathan Strong

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May 23, 2003, 3:35:41 PM5/23/03
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Try emptying your browser cache. If there is a corrupt download, you might be viewing the corrupted version (I have had similar problems with incomplete Flash downloads).

In IE:

Tools > Internet Options > Delete Files > OK > OK. Close and restart the browser, then try viewing the PDF again.

Nathan

Steve Rindsberg

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May 23, 2003, 5:54:13 PM5/23/03
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- I just tested it a bit: the problem seems to occur in IE 6 only, meaning I

also can't open the pdf with IE 6.

I tried it with IE6 and it worked w/o problems.


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