could not access paper capture recognition server

[Barney...@adobeforums.com]

My paper capture function in Acrobat 6.0.1 abruptly stopped working. I get the error message "Could not access paper catpture recognition server." The function worked fine up until now. McAfee virus checker is not the problem; I don't use that product. My machine has plenty of memory. I reinstalled the program using the repair function... no effect. The only thing I can think of that may have caused the problem (and this is a long shot) was that I ran spybot.exe and deleted several commercial spyware applications running on my machine. In case that is the problem, I got the idea to re-register the product in the hopes that any spyware required to operate the capture server would be re-installed; however, the registration page does not allow you to re-register, only to add a new registration. If no one can help me solve this, then the only option is to dump 6.0 and go back to 4.0. Paper Capture is a critical function of the product, and 4.0 worked just fine... it was self contained so that you didn't have to access any server to use it. Thanks for any suggestions anyone can provide.

[Ian_B...@nowhere.com]

I would guess that spybot also incorrectly identified some legitimate software, and that got thrown out with the rubbish. Could also be that spybot stops the reinstallation of the legitimate Adobe software. Perhaps you're problem is spybot and not Adobe.

There have been other posts indicating that spy and ad ware filters have attacked legitimate Adobe installations. You need to get rid of these junk security packages, ot learn a lot about your PC file system so as to be able to tell the difference between legitimate software and spt/ad software. Of course if you could do that you would need the spy/adbot junk.
FWIW
Ian

[darcy...@adobeforums.com]

I am just curious as to how you personally know which applications are spy ware in the hundreds of thousands of files sitting on a pc who has the time or the inclination to go through every file and make sure they are not spyy ware which a developer can quite easily place in a legitimate folder or even give it a legitimate sounding name.

Hene the reason we have software that detects and removes it for you.

Now really i do agree that it is probably spybot that caused the error. The thing is most availabnle spyware detecting software has a restore button (i know that ad-aware does)that you can use to restore files that were removed by the software if you need to, if you still have the spybot installed you can check for this feature.

I definately wouldn't bother learning more about computers and file systems as that isn't going to help you a lot.

[Barney...@adobeforums.com]

As it turned out, this was a fire wall problem. System Suite 5 is my firewall and anti-virus provider. Upload of files is so slow with this product on my machine that Capture Server was timing out. In my earlier version of Acrobat, it was not necessary to upload files to use Paper Capture... the function was built in, and it worked very well. As to the timing of the onset of the problem, it corresponds with a product upgrade I installed for System Suite 5 that caused the slowness of upload. I now have Capture working again by the simple expedient of turning off my firewall while I am using it. But I still prefer the old version of Paper Capture that was self contained and entirely resident on my machine. Firewall or no firewall, it makes me uneasy to think that I have to upload my personal papers to Adobe to use the Paper Capture function.

[Harry_Ingram_Sr.@adobeforums.com]

Barney, I am still using Adobe Acrobat 4 and the paper capture used to always work wonderfully for me too. Something has caused the same problem in my system. There is no delay in my program for a time out problem to occur. I can scan a document that I want to edit directly into Acrobat and I cannot connect with the capture program just like your ver.6. I haven't added or deleted anything in my system that could have caused this. I have uninstalled and re-installed the entire program to no avail. Do not go back to Ver.4, it may end up like mine, worthless in the capture mode. I have found Adobe products to be the most difficult to use of all.

[Barney...@adobeforums.com]

Harry, I used Acrobat 4 satisfactorily for many years and the Capture function was fully self-contained in that version. I had dial-up internet service in those days and was able to Capture Text without a connection. One day I got the update notice for version 5 extolling all the many virtues of the upgrade and failing to mention that the Capture function was stripped out entirely and was now offered as a separate program for several hundred dollars. However, you could have both version 4 and 5 on your machine at the same time, so I continued to keep version 4 and use it whenever I needed to Capture Text. Version 6 then came out, with Capture reinstated but in a form that requires you to send the text to adobe for processing. With this version you were not permitted to keep two versions on the same machine at the same time, so I dumped ver. 4. That was no problem up until suddenly I could no longer connect to the Capture server. I concluded that my new firewall was the problem because I was able to connect a couple of times with the firewall off; however that may have been jumping to conclusions. I still cannot connect to the Capture server reliably even to this day.

Your problem must be different from mine because as I noted above, the Capture function was self contained in version 4. In any case you may never solve it. I tried unsuccessfully many times to get Adobe paid tech support on the phone, waiting in the queue at long as an hour and a half.

My solution, which you may want to adopt also, is as follows: I use Scansoft OmniPage Pro ver 12 to scan and capture text. It is fast and very simple to use. It has a choice for file formats when you save, one of which is the familiar Acrobat file with scanned image in front and Captured text behind. After creating the Acrobat file in this way, I then open it in Acrobat itself and add bookmarks, links, etc. as needed. I am pretty happy with this arrangement. Note that OmniPage Pro recently came out with an "Office" upgrade to version 14, which I did not buy. You may be able to get the older version 12 on eBay for a good price; I have not checked. Or it may work for you just to upgrade to Acrobat 6.0 because as I said, I think your problem with version 4 is different from the one I am having with version 6. However, I consider this risky because if there are problems with Acrobat you are not likely -- based on my unhappy experience -- to be able to get through to paid technical support.

Hope this is helpful, and good luck to you!

[Barney...@adobeforums.com]

Hello darcymark78, after reading your post, I went back to Spybot and "undeleted" the spyware programs I had previously deleted, even though I did not hold out much hope that SexTracker and the other similar spyware I deleted would have any effect on Acrobat. As it turns out, that did not fix the problem. Nor did anything else; I still am unable to connect to Capture Server. I now use OmniPage Pro ver 12 to scan documents, capture text, and output an acrobat file with scan in front and captured text behind. If I then need to add bookmarks, highlight text, etc. I use Acrobat. This has worked out very well. The most unfortunate part is that I was never able to get Acrobat paid Help on the phone despite many tries and waiting as long as an hour and a half in the queue. As to spyware programs, I am astounded that many if not most modern software programs put spyware on your machine without identifying it. My Intel Accelerator program, for example, has multiple and voluminous correspondence over the internet every time I log on. It is unconscionable in my opinion because as you note there is no way to distinguish one bit of spyware from another, except using spybot or similar programs. When you do so, you risk disabling a legitimate software program. In the case of my Acrobat problem, however, that was not a factor.

[Aandi_...@adobeforums.com]

> With this version you were not permitted to keep two versions on the same machine at the same time, so I dumped ver. 4.

Who forbade it? I have versions 4, 5 and 6 on one computer.

Aandi Inston

[Barney...@adobeforums.com]

Hi Aandi, please tell me how you did this. I got an error message during my ver. 6.0 installation. I don't recall the exact text, but it was to the effect that I had to remove previous installations because ver 6.0 does not support multiple copies on the same computer. This was a surprize because I had no problem installing ver 5.0 without removing 4.0. Both versions operated fine. Maybe it has something to do with the operating system. I was running Win98SE when I installed ver 5.0. I am running WinXP now.

[Aandi_...@adobeforums.com]

When I went to install Acrobat 6.0 (and in fact I have both 6.0 and
6.01 installed, but that was very tricky), I did get a *warning*
message, as I recall. Nothing forced me to get rid of 5.0 - and I
didn't.

The warning message is reasonable. There are potential issues with
running both, leading to user confusion, so Adobe don't support this
combination. Also, it avoids many users doing what is far worse:
uninstalling the old version after installing the new.

However, for the savvy user who is prepared to accept the issues, it
can be done.

If you mean you did an upgrade from Windows 98 to Windows XP, rather
than a clean install, all bets are off. Systems upgraded in this way
are notoriously flaky.

Aandi Inston

[W_T_...@adobeforums.com]

Not really helpful, but I wanted to point out that Paper Capture wasn't initially available with Acrobat 5, but it did show up later as a free download.

[de_...@adobeforums.com]

Another pointer here is that Omni Page pro is a dedicated scan/ocr program, where Acrobat is much better suited to converting electronic documents to pdf.

An ideal workflow would be to use Omnipage to scan to word, then from Word convert to pdf using the pdfmaker.

[Barney...@adobeforums.com]

Certainly if you already have an electronic file, you should use Acrobat to make the pdf file directly; there is no need for Optical Character recognition in that case. Hard copy is a different story. OmniPage Pro ver 12 and higher comes with pdf maker built in. Thus it is unnecessary to save the Omnipage file to Word and then convert the Word file to acrobat. Simply save the Omnipage file as an Acrobat file directly. I choose to create the acrobat file that has the scanned page images backed up by searchable OCR text. This avoids having to correct all the errors in font types/sizes, and other formatting errors introduced by OCR. The Omnipage OCR page recognition is like the speed of lightening compared to Acrobat paper capture, and it requires no internet connection. So the dedicated scan/OCR software such as OmniPage Pro has strong advantages over Acrobat Paper Capture if you are converting your paper files to electronic for storage, as I am doing. Nevertheless, I would still like to figure out how to get Paper Capture working again in my copy of Acrobat, though. So far nothing I have tried has worked.

[Michael...@adobeforums.com]

I have just been grappling with this very issue.

I tried all of the hints, even though I don;lt have the dreaded McAfee anywhere near my PC. (I suppose it could be worse -- Norton.)

The "paper capture recognition server" error persisted.

After looking for some other firewall issue with my ADSL moderm/router, I started poking around in the entrails of Acrobat.

I went through each "Preference" until I came to the "Internet" page. I noticed that this was set to 56Kbps.

I changed it to 1Mbps, my ADSL speed.

Paper Capture then started working.

I have no idea if this is what made it work. I hadn't changed anything else.

[Barney...@adobeforums.com]

Michael, I tried your fix, and it worked for me, too. Bless you!

[ken...@ukgateway.net]

On Wed, 21 Apr 2004 04:07:17 -0700, Barney...@adobeforums.com
wrote:

>Michael, I tried your fix, and it worked for me, too. Bless you!

Sadly, it has stopped working for me.

Don't hold your breath.

MK

_______________________________________________________________________
Michael Kenward Words for sale

[ken...@ukgateway.net]

Reporting back a bit more, it seems that simply *changing* the setting
can unstick this behaviour.

Very puzzling.

But of two of us find this helps in some way, then it sort of suggests
that this is one area where the problems may lie.

It is a pity that Adobe has been silent on what is clearly an issue.

[Barney...@adobeforums.com]

Well, actually Michael's fix worked for me once, and it lasted until I closed Acrobat. The next time I opened it, the old problem recurred. The fix still works, but I have to do it every time I open the program, selecting speeds until I find one that works... today. Tomorrow will be a different story.

[mafp...@adobeforums.com]

I have run into the same problem with Paper Capture in Acrobat Professional 6.0. The problem is on my Dell Precision desktop running at 2.4GHz with 500MB RAM. Paper Capture gives me the "server" error message. The computer is hooked to Internet with a cable modem. I use McAfee firewall and virus checker. I have tried turning them off before using Paper Capture, but it doesn't do any good.

The curious thing is that Paper Capture works fine on my IBM X21 Thinkpad which has McAfee virus checker installed and no connection to the Internet.

I use Omnipage 14 to create PDF files from scanned imagtes, but when I store them as PDF with text over the image they are huge, 10x times the size of the files with text over image produced by Acrobat. I can't believe that they are supposed to be that large.

Does anyone have a solution to the Paper Capture and Omnipage problems?

[Aandi_...@adobeforums.com]

One thought - if you are using a firewall make sure you haven't
blocked access to IP address 127.0.0.1 - that must stay open.

Aandi Inston

[ken...@ukgateway.net]

http://tinyurl.com/2rkka

[Barney...@adobeforums.com]

I cannot explain why the "Could not access paper capture recognition server" error occurs, nor can I fix it permanently, but I can tell you how to resolve it temporarily so you can use Capture. You must follow these steps each time you open Acrobat, and the fix will last until you close the program(this procedure is for Windows XP):
1. Open Acrobat
2. Hold down the control key and press the "K" key. (Alternatively, Click on Edit in the menu bar, and click preferences in drop-down menu). The Preferences Window will appear.
3. In the Internet Options area of the Preferences Window, set Connection Speed for 1 Mbps, Then Click the Internet Settings button. The Internet Properties Window appears.
4. Click the Connections Tab at the top of the Internet Properties Window.
5. In the Local Area Network (LAN) settings area of the Connections page, click the LAN Settings button. The LAN Settings Window will open.
6. In the Automatic configuration section of the LAN Settings Window, check the box next to Automatically Detect Settings. If it is already checked, uncheck it, and then check it back again.
7. Click OK to close the LAN Setting Window, then Click OK to close the Internet Properties Window, then OK to close the Preferences Window.

You can now scan a document and use the Capture function. Capture will continue to work properly until you close Acrobat. The next time you use Acrobat, you will have to repeat the process above. I do not know why this is necessary, but it works.

Interestingly, the "Capture Server" is not a real server in the sense that your document is uploaded to some server at Adobe and processed. Capture will work without your internet connection being enabled. The "Server" is part of the software on your local machine.

[Barney...@adobeforums.com]

As for large file sizes you are getting when you export OCR-recognized text to Acrobat format, scanning resolution should be 300 dpi horizontally and vertically for best OCR results in OmniPage Pro 14. This yields fairly large file sizes for the scanned images. Acrobat automatically reduces the resolution of the scanned image after you run Capture and save the scan as "image on text." It appears that Omnipage Pro does not reduce the image resolution in this way when you save the OCR-processed text as a pdf file with image on text. However, you can reduce the file size from within Acrobat, basically by trading off image quality against file size. The quickest and easiest way is to select "reduce file size" from the File menu. Or select PDF Optimizer from the Advanced menu for more options in reducing file size.