Unable to launch the Paper Capture recognition service (Acrobat 7)

[imarm...@adobeforums.com]

I am encountering an error that I could not resolve under Acrobat Pro 6 and is still an issue under Acrobat Pro 7.0.1.

I have a PDF image only file, scanned using an HP Digital Sender apparently. Attempting to OCR, Acrobat 'hangs' for a while and responds with an error message:
Acrobat could not access the recognition service because:
Unable to launch the Paper Capture recognition service.

This is similar to error messages I've seen in other posts in this forum. I have tried the 'change the network speed' to 1mbs, LAN, etc. (The change holds by the way and does not revert.) I've changed the 'LAN Connection' under Internet connectivity to 'Auto-detect', no value, and the proxy value. I have tried being connected and not connected to a network, either wired or wirelessly. Nothing changes the error msg. At least it is consistent.

I do have McAfee firewall and AV. I have change the firewall settings and disabled the firewall and AV to no avail.

Any assistance would be greatly appreciated. This is a very annoying error and that I just purchased the product and do *not* have free access to product support is salt in the wound.

-Matt

[Scott_...@adobeforums.com]

Same problem. I cannot get the paper capture to work regardless. I see others with the same problem but no definate solution.

[Noah...@adobeforums.com]

Try a simple test of Acrobat's Paper Capture with a file it should handle with no problems. Take a simple single page text based PDF file, Save As TIF, Open the TIF in Acrobat, Save the PDF, and try Paper Capture. If that works, there is probably something wrong with the digital sender image file. Try Saving it out too TIF and examine the properties. What is the resolution, page size, etc.?

If the Acrobat generated PDF-from-TIF doesn't make it into Paper Capture, there may be something corrupted with the Capture api (plug-in file); try Acrobat's repair facility; if need be reinstall.

I'm not aware of any network issues restricting Paper Capture.

Noah Katz

[imarm...@adobeforums.com]

Followed your recommendation to no avail. The test page was from a PDF Normal document with large text, good spacing between lines, etc. Same error.

[de_...@adobeforums.com]

Do you have any MCCaffee anti virus software installed? With certain versions it was conflicting in older versions of Acrobat.

[imarm...@adobeforums.com]

I have the most recent update for McAfee AV and Firewall. I am using Acrobat 7.

[Noah...@adobeforums.com]

"Conflicting virus software" often means that it was a conflict and messed things up on the install of the application. Try turning it off, installing cleanly, testing Paper Capture plug-in, turning virus software on, and continuing your workflow.

Note that Paper Capture plug-in is not a service going external to your system. It is all happening right there in Acrobat on your machine. It shoud not know or care about firewalls, and it'll run if you even have no external connections. Viru software should only slow things down by checking files as they go through temporary processing states and creating/deleting temporary files. Turning it on should make things go slow, but not stopped.

Noah Katz

[Matt_C_A...@adobeforums.com]

Thank you for your time and advice. I do appreciate it. I referenced the external connection info because I had seen other references to those items elsewhere.

Just got off the phone w/ Adobe support and their best recommendation was to uninstall (not just turn off) McAfee Anti-Virus. The few other cases they've heard of this, the users were all running McAfee AV and uninstalling AV worked. Adobe has not been able to replicate this problem and they could only suggest I try some other AV software until some fix becomes available. Since Adobe does not seem to know what to fix, I am now searching McAfee's forums.

I'm not the only one with this issue. Apparently I am in a select group. I feel so, um, special.

Thanks again - case apparently closed (but not resolved, still no OCR for me, do I get soup though?)
Matt

[de_...@adobeforums.com]

have you actually removed the McAfee software to see if papercapture works again?

You can always re-install it.

[Karla_...@adobeforums.com]

If you're using the Paper Capture with a document created by a Digital Sender, it really ought to work... I have been doing bunches of these captures with good results. But maybe there is something different about the Digital Sender's settings than what I used (I used B&W except for one document, which I don't think I have run Capture on yet).

Capture doesn't seem to work on PDFs created from JPGs, which is my current problem.