Upgrading and problems
Jay Miller
Aandi Inston
open the PDF? Example: starting Acrobat Reader and using File > Open.
Aandi Inston
Jay Miller
The first problem occurs when I launch Acrobat. It begins to load then the following message occurs: "There was an error while loading the plug-in "AcroFill.api". the plug-in is incompatible with this version of the Viewer. When I click "Okay," I receive a series of additional messages that report other files are having the same incompatibility problem.
Thank you.
Aandi Inston
running Adobe Acrobat Reader. The difference is important. These
instructions are for Acrobat Reader only - users with Acrobat should
not attempt to follow them.
This problem is caused by a number of things, mainly installing two
copies of Acrobat Reader, from different versions, to the same folder,
which you should never do. It can also be caused by accidents with
"drag and drop" over the Acrobat plug_ins folder.
Finding the duplicates, and discovering which one is the correct one
to keep, can be difficult and could leave Acrobat Reader confused or
damaged. Best to start again. To do this follow ALL of these steps.
On no account skip step 4, or it will not solve anything.
1. Be sure you are ready to reinstall Acrobat Reader. Download the
installer if you deleted it last time. (It is usually best not to
delete installers, as you may need them again). Start it to make sure
you get to a prompt, then cancel without installing.
2. Find out the name of the folder where Acrobat Reader is installed;
make a note of it, you will need it in step 4 and won't be able to
find out if you didn't do this before step 3!
3. Uninstall Acrobat Reader in the usual way, using the Add/Remove
Programs Control Panel. (Never use third party "uninstall" programs.)
4. Remove the folder where Acrobat Reader was originally installed, to
clear up the duplicates left behind. Uninstalling does not do this.
5. Reinstall Acrobat Reader.
Aandi Inston