Aandi Inston
What probably happened is that you tried to open one of these files
once and Windows asked you what to use. You chose Reader, and Windows
remembered your wrong choice forever. It's helpful like that.
Do you know what program SHOULD open the attachments? If so, save the
attachment to disk, and open it from there (File > Open, not a double
click).
If not, you will have to find out. The thing about when Windows says
"What program should I use to open ..." many people assume that there
must be an answer, and guess wildly. In fact, Windows is asking
because it doesn't think there is any program. The chances are there
isn't, and guessing won't help. There are hundreds of thousands of
different programs, even experts can't guess.
If you don't know what an attachment is, exactly and in detail and
what you are supposed to do with it, for goodness sake DON'T OPEN IT.
It could easily be a virus, that's how most of them spread. Contact
the sender and have them (a) confirm that they really sent it (viruses
send themselves) and (b) have them tell you how to open it.
Aandi Inston
BTW, once you do find the type of file you are being sent and the program you should use for opening them, I would suggest changing the respective associations. If you are on a PC, the FAQs give instructions for doing it.
I've opened a web page with displays the pdf file. Then I've downloaded by clicking "save as" on the file button. But when I click on the pdf file using acrobat reader (using version3 but same result using 4), it displays that message (it displays the web page without the pdf file). Can anybody help my out? Thanks.
btw, Claudio, when you mean PC: FAQs on this topic, what do you mean? Consult the PC FAQ section in this site? Thanks.
But our problem is that some users can retrieve the pdf fine, while others get the error. I know the pdf file is the same because I've looked at it in TextPad and they both start exactly the same, with the '%PDF-1.1' as the first line.
Both of these machines have Acrobat 5.0 installed. I'm assuming it's some kind of client setting. Any ideas?
I've read the FAQ here and searched the forums here. The FAQ mentions other programs that create PDF files may not 'adhere to the exact requirements of the PDF specification' - how do I check this?