Have you tried going through everything that is stated on the Support page (after you login to the Access Data page on the ADNI LONI site, click on Support). The page gives system requirements for using the IDA (Safari should be fine). It also has links to check your Java plugin, notes for Mac users and some FAQs that might be helpful.
If none of that works, I would send detailed information to i...@loni.usc.edu – they should be able to help troubleshoot…
Danielle
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