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The sender of this email is registered with Naukri.com as RBS India Development Centre (P ) Ltd.. To respond back directly to the Employer, please click on Reply button, or send an email to donot...@naukri.com
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Dear Candidate,
You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity posted on Naukri.com.
The details of the job are the following: |
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View this Job |
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Job Synopsis |
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| Process Associate - Freshers |
| Company: |
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RBS India Development Centre (P ) Ltd. |
| Experience: |
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0 to 0 yrs |
| Location: |
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Mumbai |
| Walk-in details: |
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Date- 27th November, Starting Time: 10 AM |
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Job Description |
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Reports to: Team Leader
JOB PURPOSE
The purpose of the Process Associate is to handle the cases / triggers from the Analytics team where there is a potential US indicia, the process requires working on multiple systems and handling a case as per agreed turn around time / SLA while maintaining the accuracy in processing.
MAJOR ACTIVITIES/RESPONSIBILITIES
Perform Daily processing
- Ensure the cases are reviewed as per procedures and completed.
- Execute due diligence as per the defined process and guidelines
- Use of primary source to validate client information.
- Tracking work in progress and document status
- Resolving queries to have end to end resolution.
- Suggest areas of improvement in the process
- Timely escalation of any potential issue.
- Ensure activities are processed as per work instructions and escalate to the Team Leader in case of any deviation / clarification.
- Follow all relevant policies and procedures relevant for FATCA process.
- Respond to internal queries both verbal and via e-mail
Ensure Process SLA - timeliness & accuracy
- Maintain process accuracy and TAT as per SLA
- Reduction in the number of quality issues
- Develop action plans on repeat KPI misses to eliminate recurrence. Ensure compliance to governance requirements.
- Achieving productivity target
Manage internal and external customer satisfaction
- Respond to stakeholder queries both through calls and mails and manage escalations effectively.
Manage operational risks and build a culture of control
- Provide list of self-identified issues and implement agreed mitigating action.
- Ensure timely completion of mandatory courses in GPL etc
- Ensure that Compliance, and KYC procedures are strictly adhered
- Follow clean desk policy of the organization & ensure all AYIC requirements are met
- Strictly adhere to the ISO and ISMS procedures
- Adhere to GPF standards without any breaches (Record management policy etc..
- Adherence to RBS Group policy
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Associate/Senior Associate -(NonTechnical) |
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Back Office/Web/Transaction Processing |
| Industry Type: |
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Banking / Financial Services / Broking |
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ITES, BPO, KPO, LPO, Customer Service, Operations |
| Keywords: |
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Compliance, Operations, Team Leading, Query Resolution, Process Associate |
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Desired Candidate Profile |
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| Education: |
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(UG - Any Graduate - Any Specialization) AND (PG - Any Post Graduate - Any Specialization) AND (Doctorate - Doctorate Not Required) |
Technical Knowledge and skills, Self development
- Ensure 5 man days of training in both technical aspects and soft skills perspective
- Get Cross trained on products & activities in other internal teams
- Clear Skill Assessments in AML
- Ensure completion of AML/KYC certification
- Participate in at lease 2 workouts to attain process efficiencies / risk mitigation.
MAJOR CHALLENGES
- Ensure proper escalation in case of deviations from process
- Regular updates on changing policies & procedure requirements
DIMENSIONS
Geographies serviced UK
EDUCATIONAL QUALIFICATIONS:
- Graduate/Post Graduate
RELEVANT EXPERIENCE:
- Attention to detail
- Proven ability to assess information and make informed decisions
- Proven ability to manage change and work under strict timelines
- Ability to work on own initiative whilst adhering to Unit SLAs;
- Good verbal and written communication.
- Typing skills on the computer keyboard.
BEHAVIOUARL COMPETENCIES:
- Achieving Excellence Level 1
- Influencing Level 2
- Communicating Level 2
- Collaborating for Success Level 2
- Understanding Issues Level 1
- Gathering Information Level 2
- Finding Solutions Level 1
FUNCTIONAL COMPETENCIES
- Knowledge of anti-money laundering / know your client activities is preferred but not essential
- Knowledge and experience in handling and understanding client documentation is preferred
- The ability to understand the mechanics of more sophisticated products and services
- Ability to manage multiple systems efficiently
- Computer literacy (Knowledge in MSOffice and Internet browsing)
KEY INTERACTIONS
INTERNAL: FATCA UK, UK RMs, STEP team etc. |
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Company Profile |
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RBS India Development Centre (P ) Ltd.
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The Royal Bank of Scotland Group is one of the world's leading international banking and financial services company, providing a wide range of customer services in the areas of retail, corporate banking, global banking, financial markets, consumer finance, insurance and wealth management, to over 40 million global customers.
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Regards,
Nikita Pujari
RBS India Development Centre (P ) Ltd.
Lower Parel (W) ,414 Empire Mills Complex S.B.Marg Lower Parel (West), MUMBAI,Maharashtra,India - 400013
View this Job |
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The sender of this email is registered with naukri.com as RBS India Development Centre (P ) Ltd. (Sapna.A...@rbs.com, Building No. 7-B DLF Cyber City, DLF Phase 3, GURGAON, Haryana - 122002) using Naukri.com services. The responsibility of checking the authenticity of offers/correspondence lies with you.
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