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Amit Bolds
I have X1 service and my own netflix account. I watch Netflix using my own account through the X1 Netflix Apps. Last week when I had a whole system refresh, when I go to Netflix Apps it automatically login with another user account (I don't know who she is but I can see her netflix registered email address and profiles). I acn watch netflix with her account but I want to use my own account. Comcast tried resetting the box, I reloaded the app and as soon as it comes up, it uses her account. I can force logout the account from the X1 DVR box (Arris AX103ANM) and login with my netflix account. But as soon as I logout, it switches to her account. Second problem is from the small companion tv boxes I use in other TVs, I cannot login to Netflix with my account. It piggybacks to the main DVR box and it thinks her account is the main account.
call during daytime east coast time 800-comcast and select billing. explain the problem to the agent and ask them to remove and reprovision your account then add the device back to your account. fixed?
I just got off with the customer service folks. They will try a full reset of my account at 2 am today. Will take approximately an hour and then I can check. They also scheduled a tech visit (although its restricted due to covid-19) between 1 to 3 pm later today. If the full reset works, then I can just cancel the appointment. I will post the results here.
Did you sign up for Netflix on AppleTV or via the website - I did so via the website, so possible you might need to contact Netflix if you signed up on AppleTV itself and can;t find a way to change it - was there an option when you signed up if this is the case?
OK So here it is. Since you have to sign up on the Apple TV for netflix to be billed through itunes you cannot just upgrade. You have to cancel your subscription. THEN wait till it runs out for the current month. THEN renew and it will let you upgrade. My sub does not end for another 10 days so I will come back then and let you know how it turns out...
Yes please let us know if it works - it will be interesting to see if you can sign up again on AppleTV with different user limits and that it doesn't simply re-enable the 2 user plan. Did you need to contact iTunes support or Netflix to find out?
You will need to contact the app developer for this, to ask if they have a plan that will accommodate your need. The developer is the appropriate resource for information about different plan types for customers. You can reach them at:
1. From the Home screen, tap App Store.
2. Tap Featured from the menu at the bottom.
3. Scroll to the bottom of the page and tap your Apple ID. If you don't see your Apple ID, tap Sign In and enter your information. Then tap your Apple ID.
4. Tap View Apple ID.
5. If prompted, enter your password and tap OK.
6. On the Account Settings screen, scroll down and tap Manage App Subscriptions.
7. Tap the subscription you want to manage, then choose a subscription category.
8. Use the options to manage your subscription. You can choose a different subscription period, or turn off Auto-Renewal.
Of course, if you want to allow more users now and don't mind paying for the overlap of what remains for the month, you can create another account now directly through Netflix with another email address. It should be possible to change back to the other email address once the iTunes subscription runs out, but I've never done that so I can't say for sure.
In a matter of minutes, you can update your address, not only with all your subscriptions, but every single service and company you use. Without even picking up the phone, you can inform everyone from your bank and the NHS to HMRC and the DVLA that your moving house.
You can access your Netflix account information, including your plan details and personal information, on the My Account page. Here, you can also change your preferences, such as your video playback settings.
Ideally, you should aim to complete your Netflix change of address at least 1 week prior to moving house. This way, it will give Netflix enough to time to fully update your information and ensure they have the correct address for you.
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Netflix is a streaming service with unlimited TV shows, movies, and more. You can watch as much as you want, whenever you want. There's always something new to discover every week made just for you. A Netflix Standard with ads plan is a $6.99/month value.
Max has it all. Stream HBO, iconic series, hit movies, fresh originals, family favorites, breaking news and more. Discover the best entertainment for every mood. Max With Ads plan is a $9.99/month value.
Note: You can only access the perks that are available with your plan.
*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.
Yes. When you have the Netflix & Max (With Ads) $10/month perk, you can upgrade at any time to a Netflix Standard or Premium plan. These don't have ads. The change will be effective immediately. Make the Netflix plan changes by visiting your Netflix Account.*
You'll be charged the difference between the current retail prices of Netflix Standard with ads and the Netflix Standard or Premium plans. The updated charge will appear in the Services & perks section of your Verizon bill.
*You can also visit your Netflix account to change back to the Standard with Ads subscription.
You can get the Netflix & Max (With Ads) perk when you sign up for an eligible mobile phone or home internet plan.
Or when you have an eligible plan, you can add the perk anytime in My Verizon.
Yes. If you have a Netflix plan you can link this subscription to your perk.
When you begin registration, just enter your existing Netflix login credentials to link your existing Netflix account to your perk. Once completed, you will no longer be billed by Netflix.
Contact Netflix directly for any questions about Netflix billing for your existing Netflix account.