Lufthansa Ticket Sample

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Amit Bolds

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Aug 3, 2024, 4:58:56 PM8/3/24

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This lounge was located opposite of gate G28 in Terminal 2, right by my arriving and departing gates. Just inside were a buffet with numerous breakfast items, showers, and ample seating to wait out your layover.

As I had just eaten two light breakfasts already, I kept it simple and just sampled the fruit and beer. The lounge was only about half full too, so there were ample places to sit and get work done while you waited for your flight.

After making my way up the escalator and inside, I grabbed a shower to freshen up for my flight. Towels, soap, and shampoo were available, with toothbrushes, combs, razors, and lotion are available upon request.

Although you can access the lounges by having a first or business class ticket or Star Alliance Gold status, you can also purchase access via LoungeBuddy for around $70, which I would certainly consider if I had an extra-long layover.

Prior to flying that day, we found travel to still be quite orderly and calm, and we had connected at several hubs in Europe. But it was during that very connection in Frankfurt where we both commented to one another how the real summer rush had started.

Our bags went missing for 6 days on an LH flight from Munich to Dublin after the flight from Singapore to Munich was late and the pilot would not wait until the bags were transferred. We lodged a missing luggage form immediately at Dublin Airport. The LH desk at Dublin Airport was a waste of space. We were staying overnight in Dublin awaiting our flight to Newquay the next day. No one knew where the...

My bag wS lost fir three days. I packed for three weeks i did not buy other items i was in a foreign country no car and stuck wearing the same clothes for three days
I deserve compensation for the inconvenience. I was given wrong phone numbers reached out thru twitter and nearly got scammed out of 400 from someone in kenya posing as luftansa. Not happy will reach out to bbb and consumer affairs

This summer, my family and I traveled to Berlin, but our suitcases were left on our stopover in Munich and did not arrive with us. After filling out the corresponding form, we indicated that the suitcases would be delivered to the hotel.
The next day, not seeing any change in the status of the website, we called Lufthansa to verify and they told us that our suitcases had arrived at the Berlin airport, and...

I start my trip I'm Amman Jordan with one stop in Frankfort then DFW airport dallas TX..for 8 days now I don't receive my bag and I call lufthansa many time just their answer we don't know where is ur bag .....????!!!!

Our four bags have been "lost" for three weeks in Munich. Its absolutely infuriating, we believe 100% no one has spent one second looking for them and that the customer service agents have no access to any connected system to actually solve the issue. We had one service agent two days ago say, "Good news! In the internal notes in says your bags have been found and they are sending them tomorrow!" We called back the next night after hearing nothing and the person said, "Your notes don't say that, it says nothing about finding your bags." Any ideas how to reach up higher in the chain of command??

Frankfurt Airport and Lufthansa are the worst. Same thing happened to us transitioning Frankfurt to Amsterdam. Due to Apple Air Tags we knew where the bags were but NO ONE will look for them or offer to do anything about it. Our bags at at the airport for 7 days, then one was sent to Rhodes and then back to AMS where it sat for 5 days before being shipped to us. The second was shipped to Montreal Canada where it has sat at Gate 48 for 11 days with no one agreeing to retrieve it and Lufthansa offices saying they can do nothing and we should be patient.

Three weeks and no clothes for a "trip of a lifetime" European Vacation. Even the baggage tracing website on the Lufthansa App has taken to crashing the last few days so no updates not that they bother updating the site anyway.

We booked a flight on Lufthansa from Milan through Munich to Prague. Our baggage has been "missing" for two days, 48 hours, so far, with no information from Lufthansa. They don't answer the customer service line and their web site says they are searching for the bags, check back later.

I understand bags can miss connecting flights, but how hard is it to load the bags on the next flight, or the one after that? Why can't their website list the last location the luggage tag was scanned?

August 01, 2023 flew from Milan to Frankfurt pn Lufthansa to connect to Boston. Our puddle jumper arrived 30 minutes late to Frankfurt. Ran thru the airport to catch my connecting flight. Last one on the plane, and Boston bound. After clearing customs waited for luggage that never arrived. After midnight I entered both bags as delayed with Lufthansa. I checked the website everyday and found nothing. I arrived in Boston with only my wallet and passport. They suggested I put my carry-on into the hold with my other suitcase. All my personal papers, house keys and car keys in the carry-on. Early in the morning of August 12, 2023 I get an automated response saying the luggage was located and headed to Boston today. See how long before I get it them back. I have flown Lufthansa thru Frankfurt many times and never had an issue.

Dealing with this right now. Misconnected in Frankfurt for the onward connection to Salzburg. We can see that the bag is in T2 thanks to the AirTag, but almost 48 hours in, not seeing any movement from Lufthansa - the web site states that they are still "Searching for the bag" and the people who answer the calls claim to know nothing more than what is on the web site - they won't even take...

One of the worst return flights and customer service from ****** airlines and Lufthansa. On a return flight that was booked leaving Santorini going back to Chicago we had the worst experience with ****** airlines and then Lufthansa. Our first flight from Santorini to Athens on ****** was delayed then cancelled, causing connecting flights to be missed and rearranged, then replacement flight was late causing connectors to be missed again then they lost our luggage and only found it because we stayed at the airport for over 7 hours pressing people to find it because my wife is in a wheelchair paralyzed from from the waist down and had stuff in the suitcase that she needed for her condition. We ending up not being able to leave Athens until the next day. With 2 hours of sleep we headed to the airport at 330am the next day and got on a flight to Munich with Lufthansa. We got to Munich and caught our connector to Chicago except they did not load our luggage. We find this out when we get to Chicago looking for our bags. We spend a few hours at the airport trying to find someone from Lufthansa and shockingly other than the guy at the departure counter we could not find anyone. We went to the United baggage re-check counter to see if they could help us find someone and they couldnt even find anyone for Lufthansa baggage, but the gentleman helped us in how to file the claim. Sad that another Airline was more helpful than the one we flew on and caused the issue. We start checking the tracking later than day and finally we see one bag is suppose to be loaded the next day, keep in mind my paralyzed wife is still missing things she needed. That update was the last update the tracker shows still at this point. However I went to the Lufthansa app and checked flight details and baggage details and finally today I see the bag with no update on the claim tracker page, is saying it arrived in Chicago, but the other is still saying its being loaded on the 10th. We called the 800 number and this is where the 2nd worst customer service experience continues. The lady that answered had a heavy accent and was very difficult to understand. As a minority myself I dont care what nationality/race someone is but if you have a heavy accent you should understand that people may ask you to repeat something. My wife was talking to her first but was having a very difficult time understanding what she was saying. I got on the phone and I asked her a simple question that my wife had apparently asked prior, and the ladies response was " I already answered that for your wife", I said ok well can you tell me again, and her response was "ask your wife, because I already told her". I asked for a manager she said she doesnt have one, I asked her name and if she had an employee # or something and she said she is onlynrequired to give her first name, she said it was Jean. I told her that her customer service skills were the worst. She didnt seem to care. I called back to get another rep and that person was the complete opposite and was helpful in answering questions. She did confirm that both bags were actually in Chicago and had cleared customs and suppose to be delivered. I told her that when I filed the claim i selected the option to pick up the bags rather than delivery because I thought we would be able to get the bags quicker once they arrived, so obviously that selection was ignored. She gave me the local number for Lufthansa baggage and the number for the courier service. I tried calling both multiple times and got voicemail at both, and both were boxes were full so I couldnt even leave a message. It is absolutely ridiculous that our bags are here and cleared customs, but yet we can get ahold of an actual person to be able to go pick up our bags. Total feeling of helplessness. Absolute disappointment in Lufthansa and their customer service and communication. No one seems to care about the customer, and mean while my wife is sadly inconvenienced. I dont even understand why our bags werent on the flight in the first place.