To Mike: Major problems with AB's Installaion

[Leo]

I've been running AB on a Windows Server 2008 R2 and I messed up with the Equity, Trades and Code windows so I decided to uninstall and reinstall it.
I have no error messages during the installation, however when launching the program won't open and I get  the following Windows error message:

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    Builder.exe
  Application Version:    2.0.1.0
  Application Timestamp:    55cbaf64
  Fault Module Name:    StackHash_0dae
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    0000000300000000
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.2.1.0.400.8
  Locale ID:    1040
  Additional Information 1:    0dae
  Additional Information 2:    0dae6420b862259ab94f9d3779556020
  Additional Information 3:    42fb
  Additional Information 4:    42fb80cc5a936e88ceccd704653ae3a3

I unistalled AB thorugh control panel but I guess it won't completely uninstall the program.

Any help appreciated, thanks

[Michael R. Bryant]

First, just let me clarify that Windows Server has never been a supported platform for Builder. I don’t test on that platform and can’t guarantee how or if it will install or run on that configuration of Windows.

 

Having said that, if you’ve already uninstalled through the control panel, you should remove the registry entry as well. The registry entry is shown in the user’s guide in the section on changing the pane layout in Getting Started (Program Layout and Configuration):  HKEY_CURRENT_USER\Software\Adaptrade Software\Builder. Hopefully, this applies to Windows Server as well. I would also look for any other references to Builder in the registry and delete those as well. If you’re unfamiliar with the registry, you can access it using the Windows regedit program; type “regedit” into the search box in the Windows Start menu. After deleting the registry entry or entries, you can try re-installing.

 

The only other issue I would be aware of is conflict with an antivirus program. Those programs tend to affect Windows at a very low level, which can cause conflicts with other software.

 

Mike Bryant

[Leo]

Thank you, Miike, deleting the AB's registry and reinstalling the program it worked.
Should be of any interest for you, I've been using AB on a Windows Server for months without any problem.