Kedai Mamak dan Kedai Melayu

[Siti Roha Mukhtar]

Posted by Wan Kamarul Ariffin Wan Ahmad

Assalamualaikum w.b.t. dan Salam Sejahtera,

 

1. Pada kali ini, tulisan saya akan berkisar mengenai 'Kedai Mamak dan Kedai Melayu'. Saya mendapat idea ini sewaktu makan tengahari bersama kenalan-kenalan pejabat saya di kedai makan berhampiran pejabat. Beliau menyatakan bahawa jika mengikut disiplin kedai makan, pekerjanya tidak boleh memakai rantai dan juga baju t-shirt yang tidak berkolar sewaktu melayan pelanggan. Inilah masalah kedai makan melayu yang tidak menjaga etika ini.

 

2. Sesetengah orang yang sangat menjaga hatinya tidak akan makan di kedai makan sekiranya tukang masak tidak bertudung. Jika kita fikir, sekiranya hukum Allah tidak dijaga bagaimana pula mereka ingin menjaga kebersihan kedai mereka.

 

3. Berbalik kepada topik tadi, jika kita lihat terdapat perbezaan antara kedai mamak dan kedai melayu. Pertama sekali, pekerja atau pelayan kedai mamak pandai menghormati dan bersabar dengan pelanggan walaupun mereka dimarahi. Walaupun sesetengahnya diejek tidak fasih berbahasa melayu, mereka tetap bersabar melayan kerenah pelanggan mereka. Saya pernah mendengar cerita sewaktu berada di Kuantan suatu ketika dahulu, ada seorang bekas tentera yang menjirus air teo panas ke atas kepala pelayan kedai mamak kerana silap membawa pesanan yang dikehendaki!

 

4. Satu lagi sikap pelayan kedai makan ialah mereka tidak berat mulut dalam melayan pelanggan. Perhatikan dialog antara kedai mamak dan kedai melayu seperti berikut:

 

 

 

Kedai Mamak:

 

Pelayan: Makan apa encik?

Pelanggan: Saya mahu makan roti. Roti apa ada?

Pelayan: Roti canai, roti telur, roti tisu, roti nan, roti bom, roti bawang, roti planta....

 

Kedai Melayu

 

Pelayan: Encik mahu makan apa?

Pelanggan: Makanan apa ada?

Pelayan: Seperti biasa, goreng-goreng semua ada.

 

Ataupun

 

Pelayan: Encik mahu makan apa?

Pelanggan: Makanan apa ada?

Pelayan: Menu dekat di dinding tu. Boleh tengok.

 

Ini masalah kedai melayu di mana mereka berat mulut untuk melayan pelanggan. Sesetengahnya hanya bertanya pelanggan hendak minum apa dan tidak bertanya nak makan sekiranya pelanggan datang semasa datang waktu petang ataupun lewat malam kerana beranggapan pelanggan hendak minum sahaja. Buang masa bukan isunya di sini. Ini adalah masalah komunikasi dalam melayan pelanggan. Ini akan mengurangkan kualiti servis kepada pelanggan sekiranya kurang pandai berkomunikasi.

 

 

 

5. Pelayan-pelayan kedai mamak juga bekerja dengan pantas. Mereka akan terus ke meja pelanggan apabila pelanggan baru tiba. Mereka akan memastikan makanan yang dipesan akan sampai seberapa cepat yang boleh. Mereka akan dimarahi sekiranya mereka lambat atau silap membawa pesanan. Berbanding kedai melayu, pelayan-pelayannya akan duduk sekelompok di sudut kedai sambil berbual-bual sehinggakan mereka tidak sedar pelanggan sudah pun telah duduk di meja makan.

 

6. Di sini, kita dapati masih terdapat kelemahan dalam perniagaan orang melayu. Itu belum dikira perniagaan lain seperti kereta, car wash dan sebagainya. Kualiti orang melayu dalam perniagaan perlulah dipertingkatkan dari semasa ke semasa supaya perniagaan orang melayu dapat dimartabatkan. InsyaAllah.

 

Sekian, terima kasih.

[Faizal]

Pasal ada rasa ketuanan kut, derang tu datang dari negara luar, tokey dia pentingkan disiplin, kalau tak perform kena buang lah, banding dgn perniagaan melayu biasanya pekerja tu sedara2. Pastu rasa kesian tu byk, tolerate dll. Inilah bahayanya pekerja asing byk2 sgt.

2011/8/11 Siti Roha Mukhtar <siti...@mastra.com>

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Faizal

[zul fahmi osman]

tu kalo p kedai melayu..
kalo p kedai tomyam yg majoriti dikonker dek org siam ni pun lebih kuang sama je dgn melayu.. kadang teruk lagi..
x mesra pelanggan langsung.....

2011/8/11 Faizal <fai...@ada2aje.com>

[mel]

dia tak puasa ke? makan tengahari tu.. huhu

2011/8/11 Siti Roha Mukhtar <siti...@mastra.com>

Posted by Wan Kamarul Ariffin Wan Ahmad

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~mel

[HANTUKACAK]

hahhaaha..tgh coti la kot

2011/8/11 mel <mel...@ada2aje.com>

--
antu has spoken
Bikes don't leak oil, they mark their territory

[mel]

yg coti nyer kaklongss ke kamarul tu...huhu

2011/8/11 HANTUKACAK <hantu...@gmail.com>

--
~mel

[Faizal]

So far ok je dgn org2 siam/Kelantan ni.

2011/8/11 zul fahmi osman <joe.do...@gmail.com>

--
Faizal

[HANTUKACAK]

yup..btul.. lau mek mek siam lagi pandai amek order.... "abagggggg.... nak makan apheeee.. '" comel lote jeeee..heeeee

2011/8/11 Faizal <fai...@ada2aje.com>

--

[Faizal]

Kamarul mana ni? Kamarul DSJ ka?

2011/8/11 mel <mel...@ada2aje.com>

--
Faizal

[mel]

ewah..!!

2011/8/11 HANTUKACAK <hantu...@gmail.com>

--
~mel

[HANTUKACAK]

ye lah..bak kate ostaz..gi kedai mek siam... minum jgn kata pelayan comel..cawan pun comel... minum kat umah... gune kole berkerak .... tu pasal lelaki suke gi kedai....heeeeeee

2011/8/11 mel <mel...@ada2aje.com>

[zul fahmi osman]

belum terkene...

2011/8/11 Faizal <fai...@ada2aje.com>

[Siti Roha Mukhtar]

apa lak bahayanya bos .. bab ni bagus la .. rasa2 dah lama sgt melangak tunggu waiter kat kedai melayu, cabut p kedai mamak …

 

tapi kenkadang mmg sakit hati g kedai melayu ni … dah 10 minit duduk waiter tak dtg2 gak amik order, kenkadang bila lambai pun buat tak nampak je ,,, pas tu dtg berlenggang je, tanya menu baru terhegeh2 pegi amik … mintak bil pun cam tu gak, sume buat2 tak pandang, cam pemalas, masing2 harap org lain yg attend customer …

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

[Siti Roha Mukhtar]

dia tulis sebelum bulan pose punya cerita kot …

 

kecuali la dia mmg teringin naik kete mayat … :D

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of mel

Sent: Thursday, August 11, 2011 8:56 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Siti Roha Mukhtar]

errr .. belum lagi .. kamarul la kot …

 

huhu ..

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of mel

Sent: Thursday, August 11, 2011 9:01 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Siti Roha Mukhtar]

so far tak de problem ngan kedai2 kategori itu …

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of zul fahmi osman

Sent: Thursday, August 11, 2011 8:53 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Siti Roha Mukhtar]

hamboiiiii …

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of HANTUKACAK

Sent: Thursday, August 11, 2011 9:10 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Siti Roha Mukhtar]

cis kek sungguh !!

 

b/p maz

 

 

he3 …

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of Faizal

Sent: Thursday, August 11, 2011 9:10 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Siti Roha Mukhtar]

ada jugak yg tak berbuka kang nie .. :D

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of mel

Sent: Thursday, August 11, 2011 9:12 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Siti Roha Mukhtar]

haihhh … mana de org minum lam kole lagi skrg nie …

kole pun dah lama tak nampak … :D

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of HANTUKACAK

Sent: Thursday, August 11, 2011 9:14 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Hani Fadhlina Abdul Rahman]

Dah tau kole berkerak nape tak beli baru ??

2011/8/11 HANTUKACAK <hantu...@gmail.com>

[HANTUKACAK]

sebab skrg dah tak jual kole.....

2011/8/11 Hani Fadhlina Abdul Rahman <hanifadhlin...@gmail.com>

[nadzilatul ain]

dulu ain de kole peberet..kaler kuning..mmg dah lm sgt dah..pastu..bila masuk politeknik...blik2 umah je time cuti...cari2 dah xde..mak kata..."ko nak ke kole tu..?g lah cri kat tpt bakar sampah tu"


huhu..zalim tul stetment..

2011/8/11 HANTUKACAK <hantu...@gmail.com>

--
http://ainndz-timefree2.blogspot.com/

[HANTUKACAK]

hehe..kat umah pun ader...skrg nie kedai2 lama je yg ader jual kole

2011/8/11 nadzilatul ain <nadzil...@ada2aje.com>

[zul fahmi osman]

nostalgia...



b/p antu

2011/8/11 Hani Fadhlina Abdul Rahman <hanifadhlin...@gmail.com>

Dah tau kole berkerak nape tak beli baru ??

[nadzilatul ain]

hihi..masih xdpt nak lupakan jasa kole kuning tu..buat air sirap...letak ais...perghhhh....minum smpi puas...



huhu

2011/8/11 HANTUKACAK <hantu...@gmail.com>

--
http://ainndz-timefree2.blogspot.com/

[Pak Mus]

sekarang pakai la kole metallik pulak

2011/8/11 nadzilatul ain <nadzil...@ada2aje.com>

--
...there's a new MPV in town, "EXOROHA"

[salmah sayang]

alasannnn...elehhh....kalau guna cawan baru kuar dari kotak pun kalau dah niat nak melepak kat kedai tu takde maknanya.....

[Faizal]

Kole tu buat letak minyak masak recycle tu.

2011/8/11 nadzilatul ain <nadzil...@ada2aje.com>

--
Faizal

[Siti Roha Mukhtar]

kat kedai2 lama ada kot .. che tanya pakmus .. dia mahir bab2 antik nih ..

 

huhu ..

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

From: ada...@googlegroups.com [mailto:ada...@googlegroups.com] On Behalf Of HANTUKACAK

Sent: Thursday, August 11, 2011 10:24 AM
To: ada...@googlegroups.com

Subject: Re: {ada2aje} Kedai Mamak dan Kedai Melayu

[Pak Mus]

ek ele...
kalau setakat setahun, tak beza sangat antiknya..

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[Siti Roha Mukhtar]

huhu … cam biasa terkena je .. :D

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

[Siti Roha Mukhtar]

owh .. pakmus baru 19 ke …

 

 

 

sbb kaklong 18…

 

 

huhu ..

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

[mazlihan othman]

hahahahahah

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[mazlihan othman]

teringat ada kawan citer...

suami dia x suka mkn kat luar..sbb dia kata..walaupun makanan tuu halal..org yg masak tuu solat ker x?

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..:mazlihan:..

[johanmansur]

errr 17...

 

b/p pakmus...

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http://johanmansur.blogspot.com/
http://johanmansur.multiply.com/

"itu yang kau caghik, itulah yang kau dapek" ~ maklang gayah

[zulkiflee hashim]

bila maz citer pasal ni, teringat arwah ustaz mansur din (salah seorang ustaz yg kena banned oleh kerajaan selangor sebelum 2008 pasal lantang bersuara).

 

dia pun jarang2 makan di luar atas sebab yang sama.

 

so selalu la dia ni berpuasa 

al-fatihah buat beliau

~Di mana ada kemahuan, di situ ada highway!!!~

[Siti Roha Mukhtar]

huhu …

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

[mel]

suka momen sayang salmah ni..

p/s maz kan best guna momen..huhu

2011/8/11 HANTUKACAK <hantu...@gmail.com>

jgn disamakan kawan ngan kole... 

2011/8/11 salmah sayang <sayangs...@gmail.com>

--
~mel

[HANTUKACAK]

sy suke gakkkkkkkkkkkk

2011/8/11 mel <mel...@ada2aje.com>

[mazlihan othman]

sukeerrrrr

2011/8/11 mel <mel...@ada2aje.com>

--
..:mazlihan:..

[HANTUKACAK]

jgn disamakan kawan ngan kole... 

2011/8/11 salmah sayang <sayangs...@gmail.com>

alasannnn...elehhh....kalau guna cawan baru kuar dari kotak pun kalau dah niat nak melepak kat kedai tu takde maknanya.....

[Siti Roha Mukhtar]

mmg tak sama … kole kecik … antu .. errrrr ….

 

huhu ..

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

[mel]

bagus momen kaklongss ni.. huhu

2011/8/12 Siti Roha Mukhtar <siti...@mastra.com>

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~mel

[Siti Roha Mukhtar]

kita tunggu momen dari antu plak .. he3 ..

 

Regards

Siti Roha Mukhtar

(Purchasing Department)

Ext : 211

 

[HANTUKACAK]

kole kecik..tapi tak leh mintak belanja..ngan kengkawan buleh....

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[Pak Mus]

momen2 yg bernas

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[mazlihan othman]

ceh

2011/8/12 Pak Mus <pak...@ada2aje.com>

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..:mazlihan:..