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Edilma Howard

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Aug 2, 2024, 5:40:37 AM8/2/24

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I'm not sure how to clear the cache from my phone. So I recently downloaded Netflix and every time I press the play button it's just a black screen and the loading circle is spinning and it says loading but it's like in a loop. Whenever I press the button that brings up all the open windows it freezes. Not even the screen button works I can't turn my screen off and I can't turn my screen on and it won't even let me restart the phone. So far Netflix is the only application that causes this issue. If anyone has any information whatsoever on how to fix it or if it can't be fixed because it's an issue with Netflix and maybe software protocols inside the Samsung Galaxy A14, please somebody out there have an answer.

using netflix on AppleTV 4 and having issues lately with some titles not loading. After selecting the movie or episode, it will just stay on the loading loop. Not a network issue since other titles will load and stream fine. Most titles work fine, but 10% of the time, titles like girl from oslo, fauda, blackspace wont load. Tried forced app restart and reinstall, but issue persists.

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with certain content in the Netflix app. To start, follow the steps listed here to see if they help resolve the issue:If you can't watch or stream movies and TV shows in the Apple TV app

I have exactly the same problem. It helps to delete and reinstall the Netflix app. Then everything is fine for some weeks or months, but, out of a sudden, some titles again refuse to start and I have to do the delete-reinstall cycle once again.

I have four roku unit on my tv's . About three months ago one of the units quit loading net flix . In my investigating I swapped that one for another . [ family room to office as I rarely watch netflix in the office, problem averted]. Two days ago another roku devise stopped loading netflix. my hisense smart tv and the other two roku devises are still loading netflix????? What should I do?

If the problem still persists after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Usually going to settings/Apps/Netflix and then "Force Stop" has solved the problem. But it got too frequent (and general TV slowness), so I did a factory reset of the TV. But the problem is still there!

To restart, unplug the TV's power cord from the power outlet and wait a few seconds to plug it back in. Alternatively, you can press and hold the Power/Off button on the supplied remote control to reboot.

I have similar and very annoying issue. Restarting tv helps (but takes time) or forcing the app to close. Then Netflix works well until tje second time I try to open the app. Always stucks at the loading screen and back button on remote does not work. I can start Netflix using inbuild chromecast but tv gets quite un reponsive after the casting stops. Easiest seems to be navigating to settings and apps and forcing close. Yesterday I noticed similar loading issue with another streaming app (one that I haven used in months), but didn't have the time to try to shut down the app or reinstall it.

Hi,
I've actually tried that several times already. On/off, power cycle, full restart. When it didn't work, I resorted to doing a factory reset of the TV. So setting up the TV fresh didn't help either.

I'm having no problem running Netflix otherwise on that connection (not even througgh an Apple TV plugged into the TV). Its just the Netflix app on the Android TV interface that's struggling. All the other built-in apps (like YouTube etc) work just fine.

Regards,

That's just terrible, looks like you're in the same boat as me.

And since my TV is a 2015 model, its unlikely that there is much being fixed/updated at Sony via software updates either. So if this problem doesn't solve itself, I have no option but to get rid of the TV. Live in a different continent now than when I bought it, so service/support/repairs will be a challenge.

Good to hear that reinstall helped someone. I tried to unistall Netflix but since it is a system app, only option is to return to factory version of it. Already tried removing all updates and reinstalling, and cleaning cached files. Same problem occurs again the next day. So everything is ok for the first use, but after tv has been turned off (not powered off) after that netflix won't start. My tv is XD8577.

Our teams have been working closely with Netflix where we have discovered a bug upon launch of the app that requires the background memory to be cleared. We know through the examples you have shared with us through our secure form workarounds such as:

We're still interested in tracking how many of our customers are having this problem so we have kept our secure form open, if you wish to register your examples please find our form here -

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Netflix app not working on Sky Q box. One day it loads, the next day it doesn't. Now it seems to be completely defunct. I've tried Sky box on/off, updating Sky box, 0,0,1 on settings and apps refresh, everything that has been prescribed as a fix. Now assuming that there is either an inherent issue with Netflix app on Sky Q experienced by many, or my Sky Q box is malfunctioning. Has anyone else managed a permanent fix? If I paid for Netflix subscription through Sky would this magically fix the issue? Just being sceptical thanks in advance.

Hi @Robin34 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

I have no problem accessing it on any other machine, but for well over six months now it is a lottery whether the Netflix app will load at all via the sky box. It just buffers endlessly and never loads, or sometimes it will take ten + minutes to load. Oftentimes we just give up.

This is not an issue with the internet. It is not an issue with Netflix. It is an issue solely happening through the sky box and never resolves when taking any of the advice this forum suggests.

Hi @Vimes123 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

Thanks @Quoman7. The Netflix app has been working on SkyQ the past few weeks, but again decided to stop loading yesterday and today. So I took your advice and turned off router and sky box and reloaded it all. Worked a treat! If it requires this level of rebooting every couple of weeks I can live with it. But if it starts playing up frequently like it did before, sad times. For now, your advice has worked so thank you. Kind regards.

You're likely remembering the "clear and delete all" reset option which would do exactly as you describe, as well as leaving your V6 in a reboot loop. The plain-vanilla "restart my TiVo box" is perfectly safe to use, is the next step in your situation, and is actually an option I've used myself this afternoon.

That's a good spot by newapollo. You'd posted in the V6 forum which is for V6 boxes running TiVo-software. This box will have the TiVo-logo in the top-right corner of the menu, next to the video preview. TV360 boxes use the same hardware but very different software that is fundamentally not TiVo.

I also have this issue on my main virgin media box. If I open the Netflix app, it tries to load but appears to get stuck on the Netflix wording and the red loading circle below it. The same Netflix account works on my bedroom box and also if I access it via another different device.

I have same issue. About 3 weeks ago, the video didnt work only netflix and youtube app. I shut down my phone. Unfortunately, it wasnt perfect solution. I also did reset all settings. It seemed to have solved problem completely, but I get same issue now. I want to know which thing occurs this problem, with apps or IOS? No matter what it is, it needs to be updated.