Sam Broadcaster 2014.3 Trial Resetl
Fusberta Loparo
The skip forward/rewind feature is disabled by broadcasters of the channels, TELUS has to abide by the right holders request. The PVR is not meant to be a permanent way to store all recordings indefinitely and forever. The guide does label shows as "NEW". I believe added record times was suggested in ideas at one point.
As a former "Shaw TV customer" I agree there is a LOT of room for improvement. I am really worried that the ecosystem around these new Android-based boxes comes with severe limits as to what can really be changed. The "streamlined" remote and lack of dedicated function buttons are just one example. I can't see Telus releasing a new remote - the best we can hope for is the ability to map direct functions to a 3rd party remote.
Telus Devs / support; One place I hope can be fixed is the idea most of us use this box to "Watch TV" so that should be its MAIN UI/UX. MOVE all the "on-demand", Netflix, Streaming, Pay per view, advertising-driven content OFF the main waay too cluttered screen. When we turn on the box the FIRST screen we see should be a nice modern TV Guide period. Give us all the streaming / on-demand stuff on another screen. OR at least give us the option to set the box preference up in "streaming mode" or "TV mode"
The voice search is kinda cool, but the services it indexes are mostly useless. Voice command never seems to bring up regular network broadcasting. If I say "watch the news" it always brings up Youtube! Even basic commands like "channel 200" don't work. If I want to "watch Succession" -it brings up the Google play store! NOT HBO or my saved PVR recording of Succession!!!!
Telus Devs / support; One place I hope can be fixed is the idea most of us use this box to "Watch TV" so that should be its MAIN UI/UX. MOVE all the "on-demand", Netflix, Streaming, Pay per view, advertising-driven content OFF the main waay too cluttered screen. When we turn on the box the FIRST screen we see should be a nice modern TV Guide period. Give us all the streaming / on-demand stuff on another screen. OR at least give us the option to set the box preference up in "streaming mode" or "TV mode"
This +100. @Optik-Kate - if you want to start small with one change that will stop about 60% of the grumbling - do this one. NO one asked for that dogs breakfast of a Home screen and as adults - if I need to switch to an streaming app, On Demand or a recording - I already know how to do that.
I just installed our two Telus TV digital boxes this week - and after about 8 seconds of use - my entire family has been peppering me with the same question - WTF is all this stuff on the main screen - I just want to watch TV?
Hi @SonicMojo, thanks for the feedback! I've definitely passed this on to our development team. In the meantime, you might already know this, but pressing the "back/return" arrow button on the remote dismisses the home screen.
I am aware of all the key commands and other elements you have tried to communicate on this forum and I do appreciate the effort - however this thread (and many others like it) shows that the problems with this Digital Box have little to do with the remote and everything to do with the software, user interface experience and the plethora of other issues that plague this horrific piece of hardware.
I have been "trialling" the new Telus PureFibre services and this Digital Box since May 28 and after experiencing first hand what I would have to put up with (for potentially two long years) in a contract situation - I immediately halted the trial, cancelled the new package and returned to Shaw.
For the life of me - I cannot imagine any Telus customer (new OR existing) would think that this horribly designed Telus TV app (front end) OR hardware would be good long term. It's unthinkable that Telus decided to spend billions carving up everyone's lawn here in Calgary, lay down a killer new network infrastructure and then pair that with this disaster of a digital box.
All I can say is I am glad I was able to remove my home from this trial without committing to anything, but I do truly sympathize with those who now have to live with this device for potentially months or years before anything good comes of it.
Hi @Dioptase , thank you for the objective feedback, the one around guide is especially helpful. I will be passing these improvements on to the development team. While I cannot promise any timelines, our timeline to make improvements are much faster now that we are on the new platform. Please stay tuned for more updates, and thank you for your patience while we work on improving the service.
I mentioned in another thread that I haven't been able to use my digital box because the PVR functions are missing. It turns out to be a mixed blessing because I've been using my Apple TV and the experience is night and day (even with my older, non-4k box). The UX is faster, there's no adds and everything works as it's supposed to. It would honestly be easier if Telus gave us an option to subscribe to the PVR/broadcast service and use our own equipment at a discount. There is no benefit to the Telus equipment at this point.
Did you very recently contact technical support and notice that you lost recordings, or did this happen totally on its own? We have noticed that some of our support agents have been canceling and re-providing the recording service to resolve issues during troubleshooting, but this has the unintended consequence of wiping your recordings and deleting all recording settings.
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