Upstate Medical University - Health Sciences Library Access Services & Work Study Supervisor

[Rebecca Kindon]

Access Services Assistant & Work Study Supervisor

The Upstate Health Sciences Library at Upstate Medical University seeks a self-motivated, collaborative, and creative person to join its Access Services Team. The Access Services Assistant & Work Study Supervisor is responsible for interpreting library policies, providing excellent customer service, leading and supervising our team of Student Assistants, and contributes to the efficient operation of the day-to-day access services functions.

This job is for you if you enjoy:

• Interacting with a variety of people and providing exemplary customer service
• Supporting and celebrating your team of student assistants
• Growing professionally in an ever-changing environment
• Working evening hours

On the job you will:

• Oversee the HSL as a primary staff person in charge of closing the library 5 days per week Monday-Friday--make certain all customers staying in the library, at close of day, have signed in for After Hours and that the facility is ready for next day’s business.
• Be active and engaged with operations at the library’s main service desk, assisting library customers at various times throughout the shift, greeting library customers as they enter the HSL and approach the main service desk for assistance.
• Contribute to the planning and hosting of student-focused library programs and events.
• Be responsible for recruiting, hiring, and training of part-time student assistants with a focus on Federal Work Study funded students.
• Be responsible for the supervision of part-time student assistants including preparation of weekly schedule of student coverage for the main library desk, providing leadership on projects and tasks, and monitoring student performance and giving continuous feedback and coaching as needed.
• Share responsibility for the safety and security of HSL during open hours, communicating with University Police on a regular basis to establish rapport and build relationships.
• Be responsible for monitoring facilities maintenance and performing related tasks, including but not limited to building walk throughs, submitting work orders for repairs, following up on status of incomplete jobs, and communicating status updates with library team.
• Participate in library tours & orientations.
• Seek out opportunities for professional growth including workshops, webinars and conferences that result in new or strengthened knowledge and skills.
• Serve on library and university-wide committees.

At the HSL, we:

• Provide the resources and support you need to succeed on the job
• Offer a competitive salary and a respectful, inclusive work environment
• Are committed to your professional development, supporting training opportunities and travel to national and regional meetings
• Support a healthy work/life balance

Minimum Qualifications:

• Associate degree and 3 years relevant experience
• Supervisory experience required.

Preferred Qualifications:

• Library experience
• Customer service experience
• Strong computer skills preferred.

Salary & Benefits:

The minimum starting salary is $45,000. Salary will be commensurate with experience.
Summary of benefits.

 

Apply online at careers.upstate.edu

 

The HSL’s mission:

Through its exemplary customer services, the Upstate Health Sciences Library ensures the discoverability and accessibility of the information resources needed to promote a healthy community.

Our vision: The Upstate Health Sciences Library will excel at developing and providing innovative and sustainable solutions to meet information needs. We will be our communities’ vital partner in discovery.

Upstate Medical University seeks to create a work environment and organizational culture that reflect the society and community in which it is located and a climate for the success of every employee by appreciating the uniqueness that each one brings to the workplace.