Job Posting: Assistant Manager, Frontline Services, Tufts University
mean...@gmail.com
We are pleased to share this opportunity for a skilled change agent in library public services to put their experience to work at Tufts University. Tisch Library is searching for our first Assistant Manager of Frontline Services.
With recommendations from a Spring 2020 external program review of Access Services, we have expert field advice to help guide the direction and strategies for this most critical, user-centered unit. The Assistant Manager will have the chance to:
· Build a strong, effective integrated service model
· Foster a collaborative culture and shape an agile, responsive team, with a mix of veteran staff and new hires
· Lead a sizeable cohort of Tufts undergraduate and graduate student staff
· Implement new ways of providing services, both for our current “COVID-adjusted” on-campus semester, and beyond
Further details, qualifications and a link to apply can be found here.
Assistant Manager, Frontline Services - Tisch Library - (20001516)
Tisch Library is a student-centered research library, dedicated to the support of teaching, learning, and scholarship in Tufts’ School of Arts & Sciences and School of Engineering. We provide collections, subject expertise, and technology-rich research and learning environments, with a variety of services and programs to meet the information needs of our students, faculty, and staff. We provide a welcoming, inclusive environment for our patrons, with collaborative staff committed to teamwork. The Access Services Department ensures timely and effective access to library collections, facilities and services, managing circulation, reserves, basic reference, interlibrary loan, stack management, printing and scanning. We seek experienced candidates who are excited to work with a community of students and faculty who are diverse in every way.
Reporting to the Head of Access Services, the Assistant Manager for Frontline Services will be responsible for providing leadership and management of the Information Desk – the primary service point in Tisch Library – with a consistent commitment to ensuring a superior user experience. The successful candidate will sustain collaborative relationships with colleagues across the Tufts Libraries to provide seamless frontline library services to the university community.
The successful candidate will:·
Drive the continued evolution of a user-centered, integrated service model at the Information Desk.
· Supervise staff responsible for:
o facilitating access to physical collections (books and other physical media)
o first-tier in-person reference, virtual reference, and referrals to next-level consultation
o circulating equipment, including inventory management
o shelving stacks materials, including shifting collections when needed
o assisting with public computers and printers, engaging tech support when needed
o monitoring and reporting facility issues; building security
o billing
· In collaboration with colleagues across the library, build an effective training and development program for frontline student staff.
o Oversee hiring, scheduling, evaluation
o Ensure efficient integration of staff and student responsibilities
· Oversee Information Desk data collection and assist with analysis.
· Maintain up-to-date documentation of policies and procedures.
· Assist the department head and library administration with planning and budgeting.
· Serve on library task forces and teams; be active in Boston Library Consortium and industry groups such as ELUNA (Ex Libris system users).
· Serve as leader in the absence of the department head.
Salary range: mid-60’s to low-70’s, depending on experience
Link
to information, and to apply
Dorothy Meaney
Director of Tisch Library, Tufts University