Job Opportunity: User Experience Librarian at Tufts University
Jennifer Ferguson
Tisch Library at Tufts University has an exciting opportunity for a User Experience Librarian, a “job on the rise” in academic libraries! Please consider joining us as we continuously improve library resources and services:
User Experience Librarian, Tufts University, Medford, MA
The Research & Learning division at Tufts University’s
Tisch Library seeks an innovative and collaborative colleague for the position
of User Experience Librarian to continue our growth within the context of the
Library’s strategic
plan. This position will contribute to the development of the User
Experience & Student Success Department, which, along with the Collections
& Liaison Services and Digital Scholarship departments, make up the
Research & Learning division.
The User Experience & Student Success Department leads Tisch Library in building expertise in user experience enhancement and usability, online learning, first-year instruction, and outreach to historically underrepresented groups. The work of this department includes: designing usability testing for and assessing the user's experience of virtual and physical spaces and services; developing and supporting online learning objects and online services for all Tufts learners; providing leadership and direction for the website and LibGuides platform; and designing, developing, and implementing innovative programming for first-year instruction and outreach to historically underrepresented and marginalized groups as part of our commitment to diversity, equity, inclusion, and justice. To further this work, we are seeking a colleague who can complement, strengthen, and expand partnerships across library departments and with colleagues across the university to address barriers that limit access to library services, collections, programs, and spaces as Tufts strives to become an anti-racist institution.
This is a full-time, 12-month hybrid position.
A successful candidate will:
- Coordinate and lead library user experience, usability, and accessibility efforts.
- Propose new user research projects and select appropriate methodologies.
- Transform user experience findings into actionable recommendations that can be used to enhance and develop innovative services and outreach.
- Lead initiatives to maintain and improve the Tisch Library website.
- Help to evaluate the user experience/usability of new systems and propose ongoing improvement of legacy systems.
- Evaluate and report on the accessibility of library systems and websites.
- Consult with members of the Research & Learning unit, other library staff, and key campus partners to develop a culture of user-centered development for library systems and services.
- Participate in planning and assessing online and face-to-face services and learning spaces for Tisch Library, particularly within the context of addressing barriers that limit access to library services, collections, programs, and spaces.
- Serve as a liaison to assigned academic departments, participate in the first-year instruction program, lead information literacy instruction sessions, and provide research consultations.
Minimum Requirements:
- Knowledge and skills are typically acquired through a Master's degree in Library/Information Science from an ALA-accredited program, or equivalent, and two years of experience with accessibility or user research in an academic library or other public service environment.
- Successful customer service or customer assistance experience; record of responsiveness to community needs, particularly inclusive community building, in an academic library or other public service environment.
- Coursework, work experience, or other demonstrated knowledge of accessibility as it relates to library services and/or user needs assessment methods, which may include, but aren’t limited to: usability testing; user interviews; surveys; card sorting; A/B testing; ethnography, or field studies.
- Excellent interpersonal, oral, and written communication skills.
- Strong commitment to outstanding public service. Desire to learn user needs, recommend solutions to continuously improve library service, and create a compelling, holistic, and inclusive user experience of the library.
- Ability to thrive in a collaborative environment as well as take initiative on independent projects.
- Ability to work effectively with a culturally diverse community and willingness to adopt the Tisch Library values of Community, Curiosity & Learning, Openness, and Social Justice.
Preferred:
- Experience designing for
library environments and/or higher education.
- Successful project management experience; experience implementing user study recommendations helpful.
- Experience teaching in an academic library or higher education setting.
- Experience with and enthusiasm for exploring new technologies, user research, and assessment methodologies.
- Experience with web accessibility tools such as SiteImprove and/or survey management systems, such as Qualtrics.
- Experience with or formal coursework in the principles of design thinking.
Please be aware that candidates who are invited to interview with the
search committee will be asked to provide a diversity statement in advance of
that meeting.
Reporting:
This position will report to the Head of User Experience &
Student Success.
Hiring Range:
This position will be hired at the rank of either Assistant or
Associate Librarian, with a salary range of $65,000-$75,000.
This is a full-time, 12-month hybrid position that includes both
in-person and remote work.
About Tisch Library:
Tisch Library supports three Tufts’ Schools – Arts & Sciences,
Engineering, and the School of the Museum of Fine Arts – providing collections,
expertise, and technology-rich environments to assist the Tufts community in
teaching, learning, research, and the creation and dissemination of
scholarship.
About Tufts University:
Tufts is a student-centered research university dedicated to the creation and application of knowledge. We are committed to providing transformational experiences for students and faculty in an inclusive and collaborative environment where creative scholars generate bold ideas, innovate in the face of complex challenges, and distinguish themselves as active citizens of the world.
Apply:
Please submit a Cover Letter and CV/Resume at: https://jobs.tufts.edu/jobs/17745?lang=en-us
Ferguson, Jennifer S
Tisch Library at Tufts University has an exciting opportunity for a Student Success Librarian, a position in which “collaboration and innovation” are the cornerstones. Please consider joining us as we work to continuously improve library resources and services for our students:
Student Success Librarian, Tufts University, Medford, MA
Overview
Tufts University’s Tisch Library seeks an innovative and collaborative colleague to join us as Student Success Librarian and continue our growth within the context of our 2024 strategic framework.
What You'll Do
The Student Success Librarian designs and implements instruction and outreach with a focus on the undergraduate student experience, including instructional
design for the library’s first-year writing instruction program. This position includes participating in engagement, outreach, and orientation initiatives for undergraduate students, focusing particularly on identifying and addressing barriers to student use
of library collections, services, and spaces. As a member of the User Experience & Student Success Department, the Student Success Librarian also serves as a liaison to assigned departments, provides research consultations, and participates in the evaluation
and development of online and in-person services and learning spaces. The Librarian in this position works both collaboratively and independently, with a focus on inclusive, learner-centered pedagogy.
This is a full-time, 12-month hybrid position.
Responsibilities:
-
Engage in the department’s planning, implementation, coordination, and evaluation of Tisch Library’s first-year writing instruction
program, with a focus on instructional design and the student experience.
-
Design innovative and inclusive learning experiences for first year students across modalities that help to foster student
success with information literacy knowledge and practices. Collaborate with library colleagues to share effective approaches to instruction for first year students.
-
Work across campus units to build relationships with student-centered departments such as the StAAR Center, Student Life, the
International Center, and others, to support both curricular and co-curricular student needs.
-
As part of the UESS team, take an active role in developing and supporting the Library’s student success initiatives, focusing
on identifying and addressing barriers to student use of library collections, services, and spaces.
-
Work with UESS librarians to develop and manage outreach and orientation programming, including open houses, table events,
and other activities.
-
Participate in the planning and assessment of the effectiveness and usability of online-learning objects and other library
instructional materials, as well as in-person services and Library learning spaces, to enhance student learning outcomes.
- Serve as a liaison to assigned academic departments, lead information literacy instruction sessions, develop relevant collections, and provide research consultations.
What We're Looking For
Basic Requirements:
- Knowledge and skills as typically acquired by a Master's degree in Library/Information Science from an ALA-accredited program, or equivalent
- Experience working in an academic library
- Competency with the fundamental principles of instructional design or curriculum design
- Teaching or instruction experience, whether in a library or other educational setting
- A strong commitment to user-centered service; experience with learning user needs and recommending solutions that continuously improve library services to create a compelling, holistic user experience
- Ability to communicate effectively and constructively
- Ability to thrive in a collaborative environment as well as take initiative on independent projects
- Ability to work effectively with a culturally diverse community and willingness to adopt the Tisch Library values of Community, Curiosity and Learning, Openness, and Social Justice.
Preferred Qualifications:
- Capacity to thrive in the ambiguous, future-oriented environment of a major research institution and respond effectively to changing needs and priorities
- Experience creating and teaching with online instructional materials
- Experience with planning or presenting programs or events
- Familiarity with technologies that impact student research, learning, and library engagement behaviors
- Experience, either on the job or through graduate level coursework, with library assessment practices and methodologies
- Demonstrated knowledge of current issues in equitable access to education and information
- Experience partnering with a variety of stakeholders that focus on student success
- Practical experience with ACRL’s Framework for Information Literacy for Higher Education.
Special Work Schedule Requirements:
This full-time, full-year position is hybrid and includes work that can be done remotely as well as work that must be done on-site (e.g. classroom instruction and other programming, training, and collaboration).
Pay Range
Minimum $63,600.00, Midpoint $79,500.00, Maximum $95,400.00
Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.
The Search Committee will begin reviewing applications on February 26, 2024.
Apply:
Please submit a Cover Letter and CV/Resume at: https://jobs.tufts.edu/jobs/20077?lang=en-us
Jennifer S. Ferguson
Head, User Experience & Student Success
Tisch Library
Tufts University
35 Professors Row
Medford, MA 02155
pronouns: she, her, hers