Job Posting: Access Services Branch Coordinator at the Hillyer Art Library at Smith College
Dominique Tremblay
- Access Services Branch Coordinator
- Smith College
Job Summary
Responsible for branch library service point operations, student assistant supervision, and Access Services user support. Ensures efficient and welcoming circulation services at Hillyer Art Library and across libraries service points in the Discovery, Access and Digital Engagement department
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Essential Functions
Service Point Coordinator (45%)
Direct the daily circulation and service point operations of Hillyer Art Library service point in collaboration with the Visual Arts Librarian and Access Services Manager; ensure service coverage; document and implement library policies and procedures; assess, analyze and revise circulation services and procedures. Know and use all facets of the libraries’ online circulation system; handle overdues, billing, and search for missing items. Coordinate interlibrary loan activities for Hillyer (paging/processing requests) and communicate with interlibrary loan in Neilson. Monitor and report access, security, safety, and maintenance issues for library buildings and coordinate with campus facilities and safety to formulate a response when necessary.
Student Assistant Supervision (25%)
Supervise a minimum of 20 student assistants to staff library service point. Hire, schedule, train, direct and address performance issues. Uses institutional systems for student management and coordination of student assistants (Workday, Moodle and Outlook etc.).
Access Services User Support (30%)
Provide circulation assistance in support of faculty and students in their use of library collections and resources. Provide general support and back-up for print and electronic course reserves. Provide basic reference services, library orientation, host events and training for groups and individuals. Maintain a basic knowledge of related services and libraries (e.g., acquisitions, cataloging, branches, Neilson). Participate in the Access Services group and attend meetings, planning sessions, and committees/working groups. Periodically perform duties at other library branch locations or may need to work evenings or weekends on occasion. Perform other duties as required.
Other Functions
All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
Bachelor’s degree or equivalent; 3 years of relevant experience; or an equivalent combination of education and experience; supervisory experience required; customer service experience required.
Experience working with individuals from diverse backgrounds.
Preferred Qualifications
Library experience strongly preferred.
Skills
Excellent communication and interpersonal skills; problem solving and analytical skills; accuracy and attention to detail; ability to organize and prioritize work effectively. Ability to deal with people of all backgrounds and to work independently and as part of a team. Proficiency with office technology and familiarity with library software.
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . You may combine your resume and cover letter into a single file or attach multiple files to your application, but BE SURE you have provided all attachments BEFORE SUBMITTING your application. You will NOT be able to attach additional files after you have hit the Submit button.Review of applications will begin
June 18, 2021Compensation Grade:
Grade L ExemptPosition Type:
RegularAbout Smith CollegeLocated in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.