JOB OPPORTUNITY: Harvard Library ITS - Operations Coordinator for Serials Acquisitions

[Amy Dittman]

Harvard University Information & Technical Services is seeking an Operations Coordinator for one of its Serials Acquisitions units. This position will focus on ensuring that high volumes of diverse material moves from this centralized hub to the libraries it serves in an efficient manner.

Position Description

• Plans and prioritizes the daily workflow related to serials acquisitions and management responsibilities of the unit, develops routines, and communicates priorities accordingly to team members; maintaining related records and statistics. 
• Initiates changes to systems and procedures and implements and executes approved changes; collaborating with manager and staff in planning and implementing of new projects, work initiatives, policies, and procedures, while serving as a principal source of information on established technical/professional and administrative policies and procedures.
• Coordinates projects for large-scale annual conversion of subscriptions to online only format, in support of Harvard Library’s Digital First Collection Development priorities.
• Suggests innovations and generates ideas for improving workflows and creating efficiencies.
• Contributes to and oversees special projects, including documentation, training, and statistics-keeping.
• Researches and resolves or assists staff with complex financial matters, including tracking payments in the Oracle online system, setting up vendors and running reports. 
• Maintains relationships with vendors, for the purpose of placing complex orders, resolving problems, as well as monitoring and evaluating vendor performance and services.
• Acts as a resource for other staff resolving complex problems relating to: ordering, receiving, invoice payment, and resource management, including converting subscriptions to electronic format ; communicating professionally with external parties including  vendors, publishers, bibliographers and financial personnel to achieve resolution
• Runs reports in relevant databases for the purpose of quality control, informing ongoing training, and identifying necessary projects for widescale data cleanup, related to serials acquisition & format conversion projects
• Participates in and supports processing serials order renewals, memberships, including payment and receipt of new materials, claiming missing items, and creation of prediction patterns for appropriate titles
• May act as liaison with other related library units within or outside the University.
• Assists in hiring, training, scheduling, and distributing work to other staff, temporary employees, or student workers. This might also include supervision of student workers.
• Contributes to the overall goals of the department as appropriate, including participation on special projects

Basic Qualifications

• High school degree required or equivalent education or work experience 
• Minimum of four years of library work experience required in technical services, including skills with integrated library system and online bibliographic systems including familiarity with OCLC required; ALMA preferred 
• Library acquisitions experience required 
• Demonstrated facility with automated systems, including using online databases, working with spreadsheets and knowledge of file management techniques. 
• Library acquisitions and serials receiving experience 
• Demonstrated experience using technology to perform daily tasks and solve problems.
• Supervisory experience, including of students or other contingent workforce

Additional Qualifications and Skills

• College Degree strongly preferred 
• Work experience in a production-oriented and technology-enhanced environment preferred 
• Excellent customer service skills.
• Demonstrated flexibility and the ability to shift between multiple tasks effectively
• Demonstrated experience showing attention to detail and excellent organizational skills
• Must have excellent oral and interpersonal communication skills in English; familiarity with European or Middle Eastern languages desirable
• Ability to work productively and cooperatively in a diverse team environment, with flexibility and versatility in an evolving work situation required 
• Ability to work independently to perform complex tasks while also performing repetitive work accurately with attention to detail
• Library acquisitions and basic cataloging experience strongly preferred 
• Ability to meet project deadlines
• Demonstrated ability to establish priorities, organize diverse activities and complex workflows, and solve complex or time-sensitive problems
• Commitment to be part of a continuous learning environment, updating skills as required to perform job duties
• Academic library work experience highly desirable
• Financial experience a plus

Salary range: $60,000-$62,000 annually

For additional information and to apply, please visit:

https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25240&siteid=5341&PageType=JobDetails&jobid=1964044 

Amy Dumouchel Dittman, she/her/hers
Head of Electronic Resources and Serials Acquisitions
Harvard Library ITS
amy_d...@harvard.edu
617-998-1656