What Is Hotel Management System Project

[Heidi Hall]

Propertymanagement solutions (PMS) are must-haves for large hotels or hotel chains. They're targeted to make customer interactions more convenient and improve the working conditions of both managers and employees.

For example, a PMS can keep a list of things that require repairing or replacement. When the staff faces a broken chair or a stolen towel, they can easily report it and come close to problem resolution in no time.

The hotel management system (HMS) is a kind of hospitality software. It assists hotel owners in automating staff's daily tasks and simplifying the management of key hotel processes, including check-ins and check-outs. Moreover, HMSs also boost inventory and increase the number of short- and long-term bookings.

Hotel management applications for customers optimize costs, provide superior customer service and generate new revenue streams. Developing a hotel management system implies having the features necessary to manage a business in a global economy effectively. However, your venture's success will depend on the experience and competence of the selected IT provider.

To perform all daily tasks, hotel personnel often must work in several applications simultaneously, constantly reconciling and transferring data. However, the modules of hotel management system projects interact with each other automatically to simplify and speed up all processes.

With all data securely stored in the system, it will be easier for you to run various loyalty programs. For example, you can provide gift cards and store information about customer preferences. Also, HMS will allow you to create multilevel loyalty systems for all guests: from ordinary clients to VIPs.

Thanks to the capabilities of hotel management software, hoteliers can significantly reduce the cost of daily routines and increase the efficiency of all operations. Also, you can decrease the probability of errors caused by human error or inattention of personnel.

The current market is filled with high-technological options in any industry, and hospitality is surely one of them. As more and more customers prefer to buy and book services online, hotel owners should be ready to cope with this type of customer activity.

Sure, depending on the kind of your hotel and the number of implemented features, the HMS may differ. Still, some solutions as hotel PMS (property management system), are rather a requirement. These systems are not simply targeted to make customer interactions more convenient but also to improve the working conditions of both managers and employees. Hotel management systems, with all their modern features, help to watch over everyday processes and ensure the quality of services your company provides.

While customers are relaxing and having a great time, the staff have to deliver a number of errands without any delays, mistakes, and miscalculations. For this, they need swift, stable, and secure software equipped with all the necessary features.

According to the latest research, almost 700 million people will be booking rooms online by 2023. As for this year, 580 million travelers prefer online reservations over contacting hotels by phone or email. In addition, guests often book activities (pool service, Internet space, game rooms, bowling alleys, etc.) in advance on the very same website.

To take advantage of custom hotel management software and interact with various OTAs, developers should integrate the HMS with them via APIs. Two-way API integration ensures the delivery of up-to-date information over all channels.

Note that distribution agents work with a number of hotels and if your system is not running properly they may decline the partner request form your hotel. Thus, prior to sending it, make sure that your software works in a decent way and all important elements (rates, rooms availability, payment methods) are fully configured.

In the end of a specific time-period, hotel management might want to collect information about staff performance, some details about their guests, data delivered by custom hotel property management system and so on.

Here you can also make use of the property management system. PMS keeps the list of things that require repairing or replacement. So when staff faces an issue of a broken chair or a stolen towel, they can easily report it and come close to problem resolving in no time.

Example. Prior to applying HR solutions, Royal Marine Hotel in Dublin had employees sign in at the reception desk, and there was no way to track their breaks, absenteeism or late comings. Using Advance Systems software, they managed to improve staff efficiency, reduce the number of errors and administrative costs.

Whether guests have appeared in the hotel for the first time or are long-term clients, collecting more details about their habits, preferences, driving means, the purpose of the visit, and so on is a good idea. All this can help personalize the customer experience and offer them entertainment and services to their taste.

Example. Hilton staff sends email to inform subscribers about honor member accounts and their benefits reaching different audience segments. No wonder they have 70 million members enjoying the program!

Guests may ask for an invoice after checking-in, and it is expected to be issued fast. The custom hotel management system has to provide all the information regarding recent payments and have secure payment methods to keep all the details safe.

1. Searching for a Technical PartnerIf you want your HMS to be truly effective and profitable, you should better trust its development to a professional software provider. The outsourcing market offers the widest choice of vendors today. You can explore vendors' portfolios and customer reviews to make the best choice. In addition, platforms like Clutch can help you simplify your search.

2. Solution DesignOnce you have chosen your software provider and contacted them, the project enters the solution design stage. The Solution Design team processes your software and preliminary information at this stage. It usually includes business analysts (BAs), Solution Architects (SA), and a designer. The team defines your corporate goals, the scope of work, basic quality attributes, etc. They also provide you with a rough estimate, team composition, and a timeline.

3. Discovery PhaseThe next important phase in hotel management software development is the Discovery phase. The development team turns all the solution requirements into a clear implementation plan. During this phase, the team:

4. Development and Quality AssuranceAfter you've agreed on all details and the team has prepared the documents, the development process starts. At Cleveroad, we adhere to the Agile methodology, namely the Scrum framework, which involves dividing the development process into 2-week sprints, during which a certain part of the functionality is created. Together with the Project Manager, you coordinate the tasks for each sprint. A quality guarantee accompanies each stage. After the hotel management software is ready, the QA engineers do the regression testing, which includes a complete test of all the features.

5. Launch and MaintenanceThe system can be implemented in all work processes when the hotel management software development is completely finished. Cleveroad's team always helps customers get the software up and running, integrate it with existing applications, and train staff. However, the partnership with the software provider continues. Complex projects such as the HMS need constant support and maintenance to stay ahead of the competition. It may include system updates, functionality extensions, bug fixing, etc.

The cost of software development for hotel management can vary depending on many factors. One of the key ones is the number and complexity of features. However, in order to help you with this complex estimation, our specialists have calculated the approximate cost of each feature implementation.

Another important factor determining the price is the hourly rate in the region you choose for cooperation. Our estimate is based on a $50/hour typical for our region (Northern Europe, Estonia). Let's look at how the cost of HMS development may vary depending on the area:

Cleveroad is a software development company headquartered in Northern Europe, Estonia. Our team completed many successful projects, including booking platforms, HMS, and TMS software solutions for the hospitality and tourism industry. These solutions allow large and small businesses to optimize hotel management, improve business efficiency, and meet customer service expectations.

One of the examples of a digital solution for the travel industry that our team has created recently is an online platform for tourists and travel providers that allows users to find the activity or property fitting their needs. Our developers were challenged to build a digital environment for consumers and providers of tourism services that could bring simplicity, fairness, and value into consumers' choices. To meet the customer's needs, our team:

This document provides a summary of the requirements for a hotel management system being developed for Hotel Dayal. It outlines the purpose, scope, and objectives of the system, which is to automate major hotel operations like reservations, room management, inventory control, and guest management. The system will have three types of end users (owner, manager, receptionist) with different access levels. The document provides an overview of the system's product perspective and functions. Tables of contents and references are also included.Read less

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