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Jenelle Centeno

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Aug 2, 2024, 10:27:04 AM8/2/24

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I have a 4th generation Apple TV HD. I have no issues except with the Netflix app. I have a rather lengthy "My List" and ever since they deployed their ribbon interface I've had issues. After I've watched a video and return to the list, the longer I scroll, the scrolling begins to slow down. Over time, it slows so much that the app becomes unresponsive.

I contacted Netflix and after going through the usual motions, restart this and restart that, and explaining I'd done all this and that and telling them this app will work fine for now but act up later, their response was to contact Apple. Contact Apple? Netflix is the only app acting up. They asked if the problem is seen on other apps. I said my Mac is the only other place I watch Netflix. They responded, "Ah, the issue is the Apple TV since it works fine on your Mac."

"Seriously?" I said. The technology is different for each device. One is on a browser, the other is a device specific app. But they stuck with their mantra. Obviously, they're clueless and unwilling to expedite such issues to their app development team. Very pitiful customer service.

So I'm asking everyone here, is anyone else experiencing a Netflix app that runs ever more slowly the longer they use it? It acts like the app is sucking up memory until there's no more available, causing the scrolling to eventually stop scrolling, followed by the app becoming unresponsive all together.

I originated this thread. I've had a few discussions with Netflix about this and as others have reported, Netflix insists we contact Apple, which is ludicrous. The problem isn't with anything Apple. My most recent chat session is below.

This was a few weeks ago. Not surprisingly, I never was contacted afterwards. Netflix is headed down the path to failure by not responding to customer problems, something they cannot afford to do in an increasingly competitive environment. Will Netflix go the way of Blackberry and others? Companies too arrogant by their size to not see the approaching cliff.

Like any browser with too many tabs open, Apple TV uses memory keeping unused apps open. Netflix is affected more than others for some reason. The solution that works for me is to close all apps you currently are not watching. On your Apple remote, double click on the Home button (looks like a TV) and you will see all of the open apps displayed (similar to an iPad). Swipe left/right to select the apps, then swipe up to close the app. Netflix should run normally.

Same issue here. Netflix slows to a near literal frame-by-frame crawl and only restarting AppleTV temporarily fixes is. It seemed to start within the last few weeks. Also, I've noticed that I cannot alter "My List" on Netflix at all. I cannot remove or add anything to it. We have two Profiles and neither one's My List works as expected. I'm wondering if that's some conflict between AppleTV accounts and Netflix Profiles. I dunno.

Same issue here. Only app to have issue. Rest are perfect. However I found a solution that worked for me on the first attempt. On your 4K home page double click Siri just like you do on your phone and force closed all the opened apps including netflix. Than go back to Netflix and problem solved. At least it worked for me on the first try. Found this solution while I was researching this issue.

I haven't experienced any issue nor seen reports from others. That being said it would be Netflix's responsibility to fix any issue, and wouldn't have anything to do with Apple since they had no part in developing the app.

Thank you for your reply. Indeed, I have tried force quitting and deleting/reinstalling the app. As always, all works well for a while, especially up to completing a movie. Then, as I scroll over my rather lengthy My List, scrolling slows down, getting worse as I continue scrolling until everything freezes.

I also have this issue with 4th gen AppleTV. Exact same story as those above. It gradually slows down until it's unresponsive. I had assumed that Netflix would have addressed the issue in an update by now, but, I guess I was wrong. Hopefully someone figures it out soon. Super annoying.

dkpro, your problem is considerably different from the issue in this thread. I urge you to repost in a separate thread. If anyone has a solution for you, you'll likely never see it since this thread involves slow operation when perusing Netflix. Personally, I've not experienced the problem you describe. At least I haven't noticed yet.

My wife also has a long my list. Everything is fine at first, but after some time, mostly after watching a movie or some episodes of a serie, the Netflix app grinds down to a halt. Other apps have no issue. I have to restart the AppleTV to have the speed back. For it to slow down again later on.

About 3 days ago I started to have issues with the Spectrum TV app on both of my Apple TV's 4K (1st and 3rd Gen). I get constant buffering and error ALP-1999. Both Apple TV's are hardwired. Note that the buffering only happens on the Spectrum TV App. Netflix, Disney+ Hulu work without any issues. it also appears that issue does not affect local channels while using the Spectrum App TV (NBC, CBS, KTLA, ABC, KCAL., Spectrum News 1).

Here is more information about my buffering issue. The error is ALP-999 and it looks like the buffering issue occurs after an add is played. Also both of my Apple TVs are running the latest TV OS. 16.3.3 (Apple TV 4K 3rd Gen) and 16.3.2 (Apple TV 4K 1st Gen).

Those errors usually indicate a problem with the internet connection. Most other streaming services buffer content a few minutes ahead so if you lose internet or get slow speed for a short time you won't be interrupted. Spectrum TV is a live service so it is not possible to buffer anything, it will be more sensitive to connection issues especially on HD channels.

I started to watch TV (TBS) today at around 7:00 AM and at around 8:30 the buffering started and after a while the channel guide slide from the right of the screen and the error message ALP-1999 pop up at the bottom of the screen.

I installed the TBS app on my apple TV and I started to watch the same live feed that was on the Spectrum TBS channel and I haven't had any streaming issues (buffering). I also watched the same feed on laptop and so far no buffering issues.

Also I mention on my reply to William_M that I downloaded the TBS app and watched the same live Stream of the same show that was playing on the Spectrum TBS channel and I never had any problems when viewing the show on the TBS app. It seems like buffering issue only affects the cable channels and not the Local channels ( ABC, CBS, NBC, Univision, Telemundo) as yesterday(Sunday) I was watching the Oscars and during the entire broadcast never had any issues, but as soon as I changed the channel to Cartoon network and after 30 minutes of watching the buffering started and the way to fixed I had to change the channel and go back to cartoon network.

I just did your recommended instructions and that didn't help at all. The buffering issue still happens. The odd thing that it only affects all cable channels like TBS, Cartoon Network, CNN, FXX.... and not the local channels like CBS, NBC, ABC. buffering is also happening on the browser. using windows 11 all up to date and FireFox latest version.

I was not able to replicate the issue you are seeing with the Apple TV using our remote tools. To help determine if the issue is with the device itself (The Apple TV) as opposed to the internet connection, can you try testing on another device as well at the same time as the Apple TV?

Please try using a smartphone (using the app) or a laptop (using watch.spectrum.net but a different browser than Firefox). Ideally, please try streaming on another device at the same time and same channel you are streaming on the Apple TV and let us know it the buffering occurs on the other device as well when it occurs on the Apple TV. If you see the buffering on the Apple TV specifically after a commerical or ad, can you try changing the channel to another channel, then back to the original channel and let us know if the buffering continues?

The issue is happening on both of my Apple TVs one is a 4K 1st Gen and the other one is a 4K 3r Gen both are hardwired. I am currently testing the app on my iPhone 11 and on desktop PC running Windows 11 and using the Chrome browser.

I connected the Apple TV directly to the modem and watched TV for a couple of hours without any problems. I connected my ASUS wireless Router RT-AX58U back and it looks like this might be cause of my issues, because after I started to watch TV with the Apple TV hardwired to the Asus router the buffering started after 10 minutes.

@mdonis It sounds like the router may be causing the issue. You may need to reconfigure some of the wireless settings on router such as the wireless channel frequency that the router is set to. If you are on a frequency that is congested, you may notice streaming and speed issues.

However, after some exploring I found there were some additional setting in the tv's advanced sound settings that had not activated, ... I changed them to dolby digital plus and pass through and it seems to have worked!

Thanks Ben. I think the setting I found for PCM that I set to auto has done the trick. I am now seeing Dolby for Netflix 5.1 movies. Still saw Stereo PCM for Dolby Atmos demos on YouTube but they may be my slow internet connection