wangavr pesekava khaliq
Mike Fowler
I have a 4th generation Apple TV HD. I have no issues except with the Netflix app. I have a rather lengthy "My List" and ever since they deployed their ribbon interface I've had issues. After I've watched a video and return to the list, the longer I scroll, the scrolling begins to slow down. Over time, it slows so much that the app becomes unresponsive.
I contacted Netflix and after going through the usual motions, restart this and restart that, and explaining I'd done all this and that and telling them this app will work fine for now but act up later, their response was to contact Apple. Contact Apple? Netflix is the only app acting up. They asked if the problem is seen on other apps. I said my Mac is the only other place I watch Netflix. They responded, "Ah, the issue is the Apple TV since it works fine on your Mac."
"Seriously?" I said. The technology is different for each device. One is on a browser, the other is a device specific app. But they stuck with their mantra. Obviously, they're clueless and unwilling to expedite such issues to their app development team. Very pitiful customer service.
So I'm asking everyone here, is anyone else experiencing a Netflix app that runs ever more slowly the longer they use it? It acts like the app is sucking up memory until there's no more available, causing the scrolling to eventually stop scrolling, followed by the app becoming unresponsive all together.
I originated this thread. I've had a few discussions with Netflix about this and as others have reported, Netflix insists we contact Apple, which is ludicrous. The problem isn't with anything Apple. My most recent chat session is below.
This was a few weeks ago. Not surprisingly, I never was contacted afterwards. Netflix is headed down the path to failure by not responding to customer problems, something they cannot afford to do in an increasingly competitive environment. Will Netflix go the way of Blackberry and others? Companies too arrogant by their size to not see the approaching cliff.
Like any browser with too many tabs open, Apple TV uses memory keeping unused apps open. Netflix is affected more than others for some reason. The solution that works for me is to close all apps you currently are not watching. On your Apple remote, double click on the Home button (looks like a TV) and you will see all of the open apps displayed (similar to an iPad). Swipe left/right to select the apps, then swipe up to close the app. Netflix should run normally.
Same issue here. Netflix slows to a near literal frame-by-frame crawl and only restarting AppleTV temporarily fixes is. It seemed to start within the last few weeks. Also, I've noticed that I cannot alter "My List" on Netflix at all. I cannot remove or add anything to it. We have two Profiles and neither one's My List works as expected. I'm wondering if that's some conflict between AppleTV accounts and Netflix Profiles. I dunno.
Same issue here. Only app to have issue. Rest are perfect. However I found a solution that worked for me on the first attempt. On your 4K home page double click Siri just like you do on your phone and force closed all the opened apps including netflix. Than go back to Netflix and problem solved. At least it worked for me on the first try. Found this solution while I was researching this issue.
I haven't experienced any issue nor seen reports from others. That being said it would be Netflix's responsibility to fix any issue, and wouldn't have anything to do with Apple since they had no part in developing the app.
Thank you for your reply. Indeed, I have tried force quitting and deleting/reinstalling the app. As always, all works well for a while, especially up to completing a movie. Then, as I scroll over my rather lengthy My List, scrolling slows down, getting worse as I continue scrolling until everything freezes.
I also have this issue with 4th gen AppleTV. Exact same story as those above. It gradually slows down until it's unresponsive. I had assumed that Netflix would have addressed the issue in an update by now, but, I guess I was wrong. Hopefully someone figures it out soon. Super annoying.
dkpro, your problem is considerably different from the issue in this thread. I urge you to repost in a separate thread. If anyone has a solution for you, you'll likely never see it since this thread involves slow operation when perusing Netflix. Personally, I've not experienced the problem you describe. At least I haven't noticed yet.
My wife also has a long my list. Everything is fine at first, but after some time, mostly after watching a movie or some episodes of a serie, the Netflix app grinds down to a halt. Other apps have no issue. I have to restart the AppleTV to have the speed back. For it to slow down again later on.
Offer subject to change. Receive Netflix Standard with ads while you maintain 1 qualifying Go5G Next, Go5G Plus or Magenta Max line or 2+ Go5G or Magenta lines in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line(s) will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.
Offer subject to change. Receive Netflix Standard with ads while you maintain a qualifying line in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.
With Netflix Standard with ads you can watch on up to two devices within a household at the same time. You can upgrade to Netflix Premium and watch on up to four devices in the same household at the same time for the discounted rate of $16, through your T-Mobile bill. Visit this page to upgrade now.
Log into My.T-mobile, select Account, and then select Manage add-ons. On the Manage data and add-ons page, add Netflix in the Services section. T-Mobile pays Netflix directly for you. For customers with an existing Netflix account, it may take one or two Netflix billing cycles for your billing to transfer to T-Mobile.
Unplug everything from the back of the cable box. Wait a minute or two. Plug it all back in. Let it reload. My sound came right back on. I have an lg. Smart tv and Im on direct tv. Had great sound for netflix. No sound for tv programs
If you have cable or satellite try unplugging everything connected to your cable or satellite box. Wait a minute or two, then reconnect. I had this same problem & it restored the sound on my TCL Roku TV. I have Spectrum cable.
I did not have tv sound, but Netflix sound on my TCV roku tv. I unplugged the HDM! cable and the power cord to the back of the cable box. I came back a few minutes later and plugged them both back in. Success!!
90f70e40cf