Post-audit and monthly e-mails not sent in ACE-AM 1.8.1

[Dave Rogers]

We upgraded to ACE-AM 1.8.1 a couple of months ago from 1.6b2. The older version sent out an e-mail message to the collection manager after each audit and also at the end of the month. After upgrading, we filled in the Mail Server and Mail From fields on the System Settings screen with the same information that used to be in the XML config file. We also filled in the manager's e-mail address in the E-­mail Audit Notifications field for each collection.

Simply put, the e-mail messages aren't being sent as they were before. I can't see any mention of a problem that could be blocking the mail in the Tomcat log files. We've double- and triple-checked the spelling of each field. Since the messages were sent successfully under version 1.6b2 with the identical settings, we don't suspect that a mail server or network configuration change could be the problem, even though that's always a possibility.

Is there anything else we can do to track down why the messages aren't being sent?

Thanks,

Dave Rogers

(on behalf of Yukon Archives)

[shake]

Hi Dave,

Just to double check - can you see if the external log (default location is /tmp/aceam.log) has any information related? If ACE is having trouble connecting to the smtp server, an exception will be logged in there. I can put in additional logging to the main event log as well since this would be useful to have.

I'll continue troubleshooting as well to see how ACE handles a remote mail server.

-Mike

[shake]

Dave,

One additional note: ACE does not reload the mail settings automatically when setting them, so a restart would be required for the correct mail server to be used. I'll update this functionality as well.

-Mike

[Dave Rogers]

Thanks, the restart seems to have fixed the e-mail problem. Good to know. Also good to know about the aceam.log file, which I didn't even know existed. It has much more information than the Tomcat logs.

Dave