IMS Error

[Jim Tuttle]

Hi,

I haven't been able to complete any file audits since March 21st.  Session reports for audited collections all indicate "IMS Error 1"   The log entry follows.  Is this something we can fix on our end or you expect to fix on yours soon?

Thanks,
Jim


Event Type: UNKNOWN_IMS_COMMUNICATION_ERROR - Unkown error trying to communicate with the IMS, check IMS logs
Details:

edu.umiacs.ace.ims.api.IMSConnectionException: [201] Unable to connect to IMS: Connection timed out
	at edu.umiacs.ace.ims.api.IMSService.handleException(IMSService.java:269)
	at edu.umiacs.ace.ims.api.IMSService.(IMSService.java:78)
	at edu.umiacs.ace.ims.api.IMSService.connect(IMSService.java:105)
	at edu.umiacs.ace.ims.api.IMSService.connect(IMSService.java:127)
	at edu.umiacs.ace.monitor.audit.AuditThread.openIms(AuditThread.java:232)
	at edu.umiacs.ace.monitor.audit.AuditThread.run(AuditThread.java:189)
Caused by: java.net.ConnectException: Connection timed out
	at java.net.PlainSocketImpl.socketConnect(Native Method)
	at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
	at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
	at java.net.Socket.connect(Socket.java:529)
	at java.net.Socket.connect(Socket.java:478)
	at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:388)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:523)
	at sun.net.www.http.HttpClient.(HttpClient.java:227)
	at sun.net.www.http.HttpClient.New(HttpClient.java:300)
	at sun.net.www.http.HttpClient.New(HttpClient.java:317)
	at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
	at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
	at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172)
	at java.net.URL.openStream(URL.java:1010)
	at com.sun.xml.internal.ws.wsdl.parser.RuntimeWSDLParser.createReader(RuntimeWSDLParser.java:793)
	at com.sun.xml.internal.ws.wsdl.parser.RuntimeWSDLParser.resolveWSDL(RuntimeWSDLParser.java:251)
	at com.sun.xml.internal.ws.wsdl.parser.RuntimeWSDLParser.parse(RuntimeWSDLParser.java:118)
	at com.sun.xml.internal.ws.client.WSServiceDelegate.parseWSDL(WSServiceDelegate.java:254)
	at com.sun.xml.internal.ws.client.WSServiceDelegate.(WSServiceDelegate.java:217)
	at com.sun.xml.internal.ws.client.WSServiceDelegate.(WSServiceDelegate.java:165)
	at com.sun.xml.internal.ws.spi.ProviderImpl.createServiceDelegate(ProviderImpl.java:93)
	at javax.xml.ws.Service.(Service.java:56)
	at edu.umiacs.ace.ims.ws.IMSWebService_Service.(IMSWebService_Service.java:42)
	at edu.umiacs.ace.ims.api.IMSService.(IMSService.java:70)
	... 4 more

[shake]

Hi Jim,

We recently had a configuration change to the IMS and as result it's listening on port 80 instead of 8080. If you change that in your settings you should see your file audits go through again (done within the webapp for 1.7+, in ace-am.xml for 1.6b and below).

-Mike

[shake]

I may have spoken too soon about the older versions -- it appears you can only set the ims host in them. We're going to try and get a forward for port 8080 to resolve this.

-Mike

[Jim Tuttle]

Hi Mike, 

I assume the redirect is not yet in place as we still can't audit. Is that right?  If so, might you have an ETA for it?

Thanks,

Jt 

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[Mike Smorul]

Followup is in w/ our IT department. I’ll push to get this done today hopefully.

[Mike Smorul]

Hi Jim,

Loadbalancers have been repointed and everything should be working.

 

From: Mike Smorul [mailto:msm...@umiacs.umd.edu]
Sent: Wednesday, April 17, 2013 2:16 PM
To: 'ace-...@googlegroups.com'
Subject: RE: IMS Error

 

Followup is in w/ our IT department. I’ll push to get this done today hopefully.

 

From: ace-...@googlegroups.com [mailto:ace-...@googlegroups.com] On Behalf Of Jim Tuttle
Sent: Wednesday, April 17, 2013 2:14 PM
To: ace-...@googlegroups.com
Subject: Re: IMS Error

 

Hi Mike, 

[Jim Tuttle]

Hi Mike,

We're still getting an IMS error and are unable to audit collections.

Thanks,
Jim

[shake]

Hi Jim,

I've restarted our glassfish server -- give it another shot now.

-Other Mike

[Jim Tuttle]

That did it. Thanks Other Mike!

Jim