Systems Design and Support Specialist - Oracle R12 AT Cleveland, OH

[Kusumlata Sharma]

 

Job Title: Systems Design and Support Specialist - Oracle R12

 

Introduction: We are seeking a highly skilled Systems Design and Support Specialist with 6 years of experience in the functional areas of Service Contracts, Install Base, Field Services, and Depot Repair. The ideal candidate will have extensive experience with Oracle R12, strong problem-solving skills, and a solid understanding of business processes. This role requires exceptional troubleshooting abilities, customer service acumen, and the capability to effectively communicate with all levels of management and technical staff.

Key Responsibilities:

• Systems Design and Implementation:
• Design, implement, and support systems related to Service Contracts, Install Base, Field Services, and Depot Repair.
• Manage and execute a variety of implementations in different environments to ensure effective system functionality.
• Oracle R12 Expertise:
• Utilize strong experience with Oracle R12 to address system issues, enhance functionalities, and support business processes.
• Apply best practices in Oracle R12 to optimize system performance and ensure efficient operations.
• Business Process and Transaction Analysis:
• Analyze and optimize business processes related to Service Contracts, Install Base, Field Services, and Depot Repair.
• Provide transaction analysis to identify and resolve issues across various functional areas.
• Troubleshooting and Coordination:
• Troubleshoot complex system issues and coordinate with systems staff to resolve problems efficiently.
• Provide support for system-related issues, ensuring minimal disruption to business operations.
• Customer Service and Training:
• Demonstrate strong customer service skills, responding to user inquiries and issues with professionalism and effectiveness.
• Train users on system tools and functionalities, ensuring they are equipped to use the tools effectively.
• Distribute and communicate best practices and usage guidelines for system tools.
• Communication and Documentation:
• Communicate effectively with all levels of management and technical staff to ensure clear understanding of system needs and issues.
• Document system configurations, processes, and issues to maintain comprehensive records and support future troubleshooting efforts.
• Self-Motivation and Flexibility:
• Exhibit self-motivation and willingness to work long hours and off-hours as needed to support system operations and resolve critical issues.
• Apply a proactive approach to problem-solving and continuous improvement.

Required Skills and Qualifications:

• Experience: 6 years of experience in Systems Design Implementation and Support, specifically in Service Contracts, Install Base, Field Services, and Depot Repair.
• Technical Skills:
• Extensive experience with Oracle R12, including various implementations and support scenarios.
• Strong problem-solving skills and ability to troubleshoot complex system issues.
• Business Process Skills: Solid understanding of business processes related to the functional areas mentioned.
• Customer Service: Proven customer service acumen and ability to handle user inquiries and support needs effectively.
• Communication: Excellent communication skills, with the ability to interact with all levels of management and technical staff.
• Self-Motivation: Demonstrated self-motivation and willingness to work beyond standard hours as required.

 

Thanks & Regards,

 Kusum Sharma |Accuro Group

Direct: 919-626-9619 | Ext 145 | EMAIL kus...@accurogroup.com