Anyone able to reassign company to requests/tickets?
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Pat Trainor
Feb 25, 2019, 12:43:00 PM2/25/19
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Experts,
The idea is, emails come through but need to be parsed to route to the correct Customer. There is an interim google group for the aliases support@, sales@, etc. and the Accelo inbound support@[yoursubdomain].accelo.com is a member of said google group.
And besides, even if a ticket is created manually, it cannot be transferred (Company assignment changed)...
Ideas? Do I need to hit the API to make this happen? No automation triggers/actions even come close.
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