De-Duping Ideas...
10 views
Skip to first unread message
Pat Trainor
Oct 7, 2019, 4:26:48 PM10/7/19
to The Accelo Community
Experts,
How are you handling de-duplication of alerts?
In my case, an RMM is sending alerts to Accelo PSA to be made into tickets-which it does. Really well. Too well!
Some alerts are only a few seconds between, some are 1-offs. Desired is adding duplicate entries as "activities" or [internal] notes UNDER the original ticket.
How are you handling this without internal scripting?
pat
:)
Reply all
Reply to author
Forward
0 new messages