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Cheryll Witting

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Aug 2, 2024, 6:25:27 AM8/2/24

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Stops responding while playing Netflix (full screen and in browser window). Sometime its just black screen sometime the pictures just freezes, sometime the audio will play for few more seconds. After that notebook responds only to power button.

First i thoght - Oh, well, it's Windows. But now it's getting really frustrating with the Netflix issue. I know that windows can work perfectly fine (has Surface Pro for last 7 years) and for $2500 machine I did not expect to run in such troubles.

I would like to confirm with you whether the GPU is set to Ultimate mode in the Armoury Crate settings and if G-Sync is enabled in the NVIDIA Control Panel. Could you please try disabling G-Sync to see if it improves the issue? Thank you for your cooperation.

My laptop was in Optimized GPU mode when crashes occured. I switched to Ultimate and was able to watch Netflix. Still, what could be done in Optimized mode as I usually watch Netflix on laptop without power pluggen in and would rather have longer battery then full power graphics.

I would like to quickly confirm if your BIOS is updated to the latest version 311. Additionally, could you please ensure that you are using the NVIDIA display driver version (V31.0.15.2901) and the AMD graphics card driver version (V31.0.14003.25002) that have been verified by ASUS?
Furthermore, kindly attempt to disable hardware graphics acceleration in your browser to see if it improves the situation. Your cooperation is greatly appreciated.

Are you a real specialist? This problem is well known - the issue is with ATI drivers! You will not have system freezes in Netflix in any mode with discrete video active. Only with active CPU-integrated video. This bug has been known since summer. And Asus did not do anything. I have had this Flow x13 (top model) for 2 months. And similar problems make me very angry, as a customer. Asus politics changed badly: simply buy our device for 2.5K $ and we don`t give a f..k what will happen later.

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I'm trying to figure out how to keep Spotify playing in the background when I open another app that wants access to my phone's audio.

Specifically, when I view a video on twitter or YouTube in the Edge or Chrome browsers, Spotify stops, and the audio for the video clip takes over as the only audio being outputted. This is especially frustrating when it's a site that autoplays (and sometimes ads will be the culprit).

Is there a setting somewhere (either Android, or Spotify, or browser) that would help me?

There is currently no way to give the Spotify app priority over all other sounds on you Android phone. Music should not stop if you go over a video with it's sound set to Mute on the various social media apps, but if those apps play videos with sound automatically, then you'll hear those videos and the music from the Spotify app will be paused.

There are different devices with different personalization settings out there so there is no one for all fix to this. You'd need to go and set us user preferences for each of those social media apps you use so that they don't play sound automatically. Muting notifications can also help on some devices.

Currently Spotify doesn't have administrator audio access, so the OS gives priority to whatever is in the foreground that requests multimedia access. This is because sometimes a video is not truly muted, it still initiates the audio codec and reserves it for itself.

Because of this we cannot provide a timeframe for a fix, but will make sure to pass on this information to our developers to keep working on the app's optimization. In the meantime please make sure to keep your app up to date so you don't miss any important fixes or features.

If the user did not tell Spotify to stop, it should NOT stop, under absolutely ANY circumstances. It is doing something the user did not tell it to and that is a major issue. End of.

It makes it a non-starter to choose to use Spotify while doing anything else on the phone (harming their end too). You have to keep a better player around that does not have this monumental use-stopper of a problem, and use that instead of Spotify, just because of this "behaviour".

Just while posting this, my music (I am using Spotify for a specific playlist today) has stopped 5 times because I had to go to Slack and WhatsApp for stuff. This is stuff that isn't even using audio, to boot. Inexcusable. I wonder if Apple or Tidal have the same problem, because GoneMad with my own files sure doesn't.

If the app pauses without an audio playing from another source, we'd suggest you restart the device and then log out and log back in again. It's also important that all the necessary permissions for the app are enabled. In case you're using any battery optimization or power saving apps, you can deactivate them for Spotify.

As @Billy-J mentioned it's a good idea to give these steps a go and submit your idea. That way other users can support it. Rest assured that the higher the number of votes an idea gets, the more likely it is for it to be implemented.

The desktop Spotify app, does/should that stop when Windows plays another sound? No. Why should it? Why is Android any Different? It is a multi-use computer, you are using it, you told it to play music, there's a stop button if you want it to stop.

There are also already many requests posted for this fix. They don't get nearly enough support to hit the threshold because Spotify seems to think this board is way more active than it is and nobody actually looks at those things.

Thanks but that's just not true. Other players have an option to ignore audiofocus requests and will play through, no matter what. As they should by default anyway. Separate options for calls and other requests, too.

Please relay this to whomever it concerns.

You are right.. i was listening to spotify but they always stop playing the music whenever facebook video plays (when i scroll) and of course that's annoying. Imagine you want to hear music while scrolling social media but instead spotify just like stopping and playing continously, of course that's annoying right?

My Netflix keeps freezing when playing on main sky q box. Spoke to a sky customer support person, who suggested it was because my disk was near full. But I have deleted nearly 50% and still it freezes.

Try a Reset Settings in the Q box hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

However, after some exploring I found there were some additional setting in the tv's advanced sound settings that had not activated, ... I changed them to dolby digital plus and pass through and it seems to have worked!

Thanks Ben. I think the setting I found for PCM that I set to auto has done the trick. I am now seeing Dolby for Netflix 5.1 movies. Still saw Stereo PCM for Dolby Atmos demos on YouTube but they may be my slow internet connection

This is brilliant thank you, I have the same tv and soundbar and couldn't figure out why it was only pcm 2.0. It was driving me mad.. changed my audio settings to pass through in the LG and left the digital plus option to auto and its working perfectly. Thank you!