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Cheryll Witting

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Aug 2, 2024, 10:37:08 AM8/2/24

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Everything worked well for months. Suddenly, when we put Netflix on, no sound. There IS sound for a Netflix trailer, but not for an actual show. All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine. What happened, and what needs to be done?

My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps!

Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?

As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.

I have a problem in my network: I can not use Netflix in Roku or in smart tv (both give me the error tvq-pm-100 (3.2.416), which according to the help of netflix I must verify not blocking the streaming), but if I try from a PC or a smartphone, I do not have any kind of problems.
I already tried the solution raised at community.sophos.com/.../125061 and community.sophos.com/.../ but without positive results.

For the past four years, I've had no problem streaming Netflix over my Roku box (I have high-speed dsl). Then two months ago, it stopped streaming. I've been on the phone with Roku for hours and tried everything, including buying a new Roku box. There doesn't seem to be anything wrong with the Roku, since I tried it at another location (on a much slower Verizon dsl connection) and it works fine. So I bought a Vizio apps TV -- I have no problem connecting wirelessly or connecting to Yahoo News or Yahoo Finance, but it won't stream at all (Netflix, YouTube, etc.) Vizio sent a repairman and there's nothing wrong with my TV. They say that it's a problem with Verizon dsl or a router issue. Verizon has checked my line, has sent me a new gateway router (I've tried both the Westell and Actiontec) and nothing works. But it worked fine two months ago!!! Anyone have similar issues -- or solutions???

Thanks, but I think the firewall is off. When I look at the router settings it says, "The default firewall security level is set to "Off". Activating the firewall is optional. When the firewall is activated, security is enhanced, but some network functionality will be lost." FYI, this is what it says for the Firewall Status:

I have the same issues. and V'zon tells me that I need the faster version of DSL to use netflix, This is something I had for two years then V. took it away because " I live too far from the substation" now I get another notice that I am being offered the higher speed DSL. I am so confused and frustrated

I don't think speed is the issue. I took my Roku box, which stopped working at my house with very fast dsl (15 Mbps), and tried it in my apartment which has very slow Verizon dsl (1 Mbps). The same Roku box worked fine in my apartment?!?