Fwd: Orange position || Incident managment specialist

[Alyiaa]

---------- Forwarded message ----------
From: <mazen.e...@orange-ftgroup.com>
Date: 2011/3/23
Subject: Orange position || Incident managment specialist
To: Abdel Rahman Wahba <abo...@hotmail.com>, mahmoud wahby <wahbym...@gmail.com>, Waleed <together...@gmail.com>, weeb...@hotmail.com, Abd El Aziz Hassan <ahs.m...@hotmail.com>, Abdel Rahman el mously <godzil...@gmail.com>, Abdelrahman Ellawindy <ella...@gmail.com>, Abd El-Rahman Ellawindy <lawi...@hotmail.com>, Ahmad Elkersh <det...@gmail.com>, Ahmed Essam <ahmed...@hotmail.com>, Ahmed Hafed <eng_...@yahoo.com>, amr el-aasser <aas...@gmail.com>, AMR GAMAL <engineeri...@hotmail.com>, "Creativity (Enjy Yussuf" <engy.y...@gmail.com>, "Creativity (Maie Ahmed El Rafie" <mai_...@hotmail.com>, MOHAMED ROSTOM <rostom...@gmail.com>, Raghda project <shano...@yahoo.com>, Ramy judo <flying...@hotmail.com>, Ramy Moselhy <ramy.m...@gmail.com>, Doaa Talat <doaa....@gmail.com>, Sherif Tal'at <talat....@gmail.com>, tarek magdy <tarek...@gmail.com>, Aya Younis <aya_yo...@hotmail.com>, karim yousri <karim....@gmail.com>, gasser ussama <gasse...@gmail.com>, Usama Hussein <usama....@gmail.com>, ibrahim mohamed <ibrahim....@gmail.com>, ibrahim mohammed <ibrahim.m...@gmail.com>, ahmed ismail <a.ism...@gmail.com>, OC Head <ahmed.a...@gmail.com>, Osaka <osaka...@gmail.com>, Osama Zaalouk <osama....@gmail.com>, Osama Zaalouk <zaalo...@hotmail.com>, Ωμαιμα <omayma...@gmail.com>, "Randa pr." <raro...@hotmail.com>, Sara project <eng_...@yahoo.com>, Ahmed Adel <aod...@hotmail.com>, 2aaay <aya.k....@gmail.com>, 3ala2 <alaa....@gmail.com>, 3alya2 <alyiaael...@gmail.com>, Abeer <abeer....@gmail.com>, Mostafa Shadoufa <mostafa.a...@gmail.com>, Hussam Shams <hussam...@gmail.com>, Lamiaa Serag El-Din <lamiaa...@gmail.com>, Mohamed El Shamy <moel...@gmail.com>, Samira Negm <samir...@gmail.com>, Sameera Abd El Fattah <neg...@hotmail.com>, Soha Hamdy <naught...@hotmail.com>, Sherif Elmashad <sherif....@gmail.com>, "Shimaa el homossany(gmail" <shaimaael...@gmail.com>, mahmoud gazzar <mahmou...@yahoo.com>, Maha Abdel Gwad <maha.mn...@gmail.com>, Bahaa Hamza <Bahaa...@gmail.com>, HEBA <ashra...@gmail.com>, Amr Hamed <amro....@gmail.com>, Khaled Ali <khaled...@gmail.com>, khaled abo el naga <Khaled.a...@gmail.com>, Keem <karem...@gmail.com>, Lo'aii Muhammed <loa...@gmail.com>

Dear All

 

Please check the below Job description. We are seeking person with very good command of English, CCNA knowledge and willing to work in voice field and eager to learn as the team will be starting from scratch.

 

If you have any candidates please send me the CVs. I'll send the CVs also to other teams having the same profile but not necessary to be in the voice field.

 

===================================================================

 

	Responsibilities
	- conduct initial diagnostics and undertake full fault diagnostics to resolve where possible, customer faults - provide a professional technical point of contact for customers - diagnose fault related incidents by effectively utilizing software diagnostics and other network/product utility programs - provide updates as needed to the customer in order to meet performance objectives and service excellence guidelines - ensure incidents are allocated to the most appropriate ‘next step’ as part of the incident management process - perform technical escalations in line with company procedure - monitor systems, customer networks and products, deal with alerts and events as appropriate - liaise and refer issues to relevant entities - document all troubleshooting and incident management actions - undertake any other reasonable task as assigned
	Skill Profile
	- Engineering degree and up to 1 year relevant technical experience - excellent customer skills as well as interpersonal and communication skills - good time management and organizational skills - ability to work under pressure and deal with multiple tasks - problem solving skills nice to have: Cisco certificate (CCNA)

 

Best regards,

Mazen El-Aasser
WBG Incident Mgt Senior Specialist

 

tel. +2 0 22 29 225 35
mazen.e...@orange-ftgroup.com

Omar Ebn El Khatab Street, Nasr City, 11771 Cairo, Egypt
www.orange-business.com

 

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--
Alyiaa El Homossany

[Mariam Mostafa]

 

Mariam Hamdy

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From: Alyiaa <alyiaael...@gmail.com>
Sent: Thu, March 24, 2011 9:16:43 AM
Subject: Fwd: Orange position || Incident managment specialist