I recently updated to the new Premiere 2018, and am having trouble with Pluraleyes. I installed the Pluraleyes update, but it still isn't working properly. When syncing media within Premiere with Pluraleyes it didn't work at all... so I synced media within Pluraleyes and exported into Premiere but that didn't work. I tried importing other XML files and the window pops up as though it is importing but nothing ever imports.... please help!
for me it works fine, i got PE4, but today i got the same problem a few time, just restarting PP worked tho, it's weird, but restarting worked. let me know how it goes, i use this combo every day, i could help maybe.
Same issue. I don't have a solution, but I have a workaround. I brought the XML from PluralEyes into Premiere 2017, then opened my original 2018 project and imported the sequence. Hopefully Red Giant and/or Adobe can address this soon.
I'm having the same issue. I've noticed that when I use the extension within premiere, it syncs and creates a sequence, but right clicking and trying to locate that sequence in premiere crashes. I've also saved the crash report and reached out to Red Giant but have not received a response from them yet.
I finally decided on my MacBookPro late 2011 upgrade to MacOs Sierra High. I had a lot of problems with all the configuration, the laptop became crazy and the same thing started to happen again even if before upgrading I had erase and unistalled all the Adobe package and many old applications that I liked but I decided to sacrify because I really need to do some urgent project to send to an application for documentary films.
Finally with the Adobe online support I got a link for a real cleaning of the system, then an upgrade link for the Creative Cloud manager app that was causing a kernel panic. I upgraded all to the 2018 version... and it seems to work more or less. (it had restart the computer twice already today with a normal manipulation in a sequence editing workflow)
So I was having the exact same issue. Importing XML's created by Plural Eyes used to work perfectly for me, but now I am having all sorts of weird issues. So whenever I use Plural Eyes 4 it syncs all my footage fine and creates an XML file that I can import to Premiere Pro. However, I am unable to import that XML into Premiere as I used to be able to. Instead, when I try to import the XML, Premiere either crashes or it says it is importing but imports nothing.
So I figured out a workaround to the issue. I used the Plural Eyes extension within Premiere Pro to sync everything, at which point it creates a new sequence in Premiere Pro. HOWEVER, this sequence does not actually exist within Premiere Pro, because when you try to locate it in the project it is nowhere to be found. Also, upon closing your project, the sequence created by Plural Eyes will disappear. SO, just immediately copy the contents of the timeline that Plural Eyes synced within Premiere to a brand new sequence. Then save. Voila. Quite a pain in the ass but its the best solution I've found to this issue.
Yes, I ran the installer like normal and went right into Premier to use it only after trying over and over to get it to work I just used the standalone program. Am I not supposed to run the installer that they just released?
I don't know how it worked at the end of many technical upgrades and troubles. It did. But only for about a week. Then my computer started to restart in loop after a screen flickering and freezing moment.
This has been a huge issue for us for many months. Sometimes it brings the synced timeline back into premiere but most of the time it doesn't. Red Giant blames Adobe in their support emails. Who knows. I wish they would get this figured out.
Yep having the same problem. I haven't found a fix yet but I will try a fresh reinstall of Plural Eyes. Red Giant blames Adobe and Adobe blames Red Giant. It's another case of software companies scapegoating each other. It's clearly and XML issue and this problem started when I upgraded to CC 2018. I'm not a software engineer but I think this is an Adobe problem. Infuriating.
Just spent an hour on phone with Adobe. I contacted Red Giant (Pluraleyes) first with no luck. I was creating xml sequences both in and out of Premiere and trying to import them with no luck. Just wouldn't import. Not even an error code.
Just had issues with Plural Eyes and came to this post hoping for answers. Didn't get the ones I was looking for as I already had the box unchecked in premiere preferences that says "allow duplicate media during project import" BUT I did get around it so I figured I'd share.
Anyway, I felt like I should report that when I import the xml into premiere it hangs on that import progress box (not moving) for a few minutes actually, until it pops in and all is well. So, if others have this issue, perhaps just wait it out. It doesn't look like it's working, and you can even tap that progress box and it switches to that "not responding" look where it looks as if premiere is gonna crash, but sure enough within a couple minutes or so of waiting (at least on my PC which has top 2015/16 specs and over 100 video clips and 100 audio clips) the sequence(s) do import properly and all is well.
However, this time the reason I came to this post is because after waiting a few minutes, that progress box disappeared and nothing imported. I closed premiere and Plural Eyes a few times and even restarted my computer with no luck. Finally, I deleted that sequence with all the clips, made a new sequence, dropped all those clips on there again and sent it to plural eyes and it worked. Still took the few minutes to import the XML but at least it came through this time. This might not help anyone but figured just in case I'd share it in hopes that it helps someone one day. Cheers.
On the contrary, plural eyes has a well-organized workflow. All you need to do is chronologically put the footage camera-wise on each layer on the timeline and the application just offsets the sync points. Done.
Review by Steve DouglasIs it a application, is it a plug-in, does it pound through your syncing frustrations as a train through a balsa-wood blockade? Actually, it is all these things. Singular Software has come out with PluralEyes, now in its 1.2 version, which provides automatic synchronization with or without time code enabling you to sync your multiple audio and video layers seamlessly.
PluralEyes is downloaded into your applications folder and, if you do a lot of multi cam editing, you will most certainly want to drag the PluralEyes icon into your dock, which is what I did for this review. PluralEyes runs as a 32 bit plug-in for both Final Cut Pro and Adobe Premier Pro CS5 but will run as either 32 or 64 bit when using Sony Vegas Pro. Should Final Cut Pro eventually come out with a 64 bit version, hopefully, Singular Software will produce a similar 64 bit version for Final Cut as well. Not completely sure that for a plug-in application like PluralEyes, it would make a difference. Currently, PluralEyes does not run on either Final Cut Express or iMovie.In the past, syncing clips from multiple cameras was a task that looked at multiple hours and frustrating issues. This is no longer the case as PluralEyes really does what it advertises; it dramatically enhances and speeds your workflow for multi-camera and dual audio productions syncing all your video and audio layers spot on. To test PluralEyes I had a couple of very inexpensive camcorders, recently reviewed, hanging around and set them up on opposite sides of my drum kit. Dreaming of being the next Max Weinberg from Bruce Springsteen's E Street Band, I had a wonderful time waking the neighbors while performing a heart-stopping drum solo that chased my two dogs as far as they could go to the back room. All testing was done on a 2 x 2.66 GHz-6-Core Intel Xeon Mac Pro running Snow Leopard on an NVIDIA FX4800 card and 20GB ram. In use, I was surprised at Plural Eye's simplicity. You first open a project in Final Cut Pro and create a sequence whose clips need to be synced. After importing the footage from the two cams into FCP and transcoding them both to Pro Res LT, I dropped them in the timeline nowhere near each other. Wanting a 3rd camera angle to test with, I duplicated one of the clips and dropped it in the sequence as well. I then locked the audio layer of this clip and dragged the video out of sync with its own audio. This left 3 separate video and audio layers completely out of sync with each other. Though I could have placed many more video/audio clips in the timeline, three was a good start.
Three audio and video layers of the same shoot are totally out of sync with each other in this initial set-up.
I then clicked on the PluralEyes icon and a small, uncomplicated window open up. If the PluralEyes does not show the correct sequence you click on the 'Refresh' button to take you to the correct sequence, but that was never necessary for me over many days of repeated tests. Clicking on the 'Sync' button was all that was needed. PluralEyes then duplicates the sequence and will give it the name 'pluraleyes 001'. With a surprisingly fast moment of 'preparing data' and 'Analyzing', PluralEyes synced the three clips perfectly in their own 'PluralEyes' sequence. A multi clip sequence is also constructed and placed in the Browser.
The entire process took only a moment and worked every time no matter how convolutedly I un-synced the different audio/video layers from each other.
When bringing clips into a sequence where the chronological order is important and some of the cameras may or may not have been turned on or off at different points in the shoot, PluralEyes can use this information to still be able to sync the audio and video. In this case we can start with the PluralEyes options set to 'None'. Should any of the clips fail to be synced, they would then show up in a separate red labeled sequence named 'pluraleyes 000 unsynced'.
There is no need to make any changes here unless you find that some clips did not sync.
This did not occur to me but with several more cams or clips, there is that possibility. Should this occur go back to PluralEyes but this time click on the 'Change' button. Check the 'Clips are in chronological order' box, click OK and hit the Sync button again. You should find that now all the clips, are in sync.
Telling PluralEyes that all clips are in chronological order helps the analysis ensuring that all clips are in sync.
You can also equalize the audio levels from here as well should there be major audio differences between the cameras.
The audio analysis took a bit longer to run but it can be well worth it.
I have found that Multi-clip editing within Final Cut Pro can sometimes be a bit buggy. I notice that there can often be a lag when switching camera angles or the multi-clip markers do not always get made when using the Viewer to switch angles. On the whole, it is better to use the FCP multi-clip buttons to more effectively switch angles. While it may be a minor issue, when reopening a multi-clip sequence remember to change the playhead sync button in the Viewer back to 'Open' so that both the Viewer and Canvas are playing the same frames in real time. When closing Final Cut the playhead sync button always defaults back to 'Sync Off'. I kept forgetting this so here is my own reminder for one and all. While syncing with PluralEyes was picture perfect each time, it was only when I used Plural Eye's own Make Multi-clip function that I ran into trouble. When I attempted to use the multi-clip sequence made when using PluralEyes, it did not always want to change the camera angles. This occurred a few times and the problem was intermittent. If I highlighted the now synced clips in the browser and used FCP's own 'Make Multi-clip' there were no problems.
A 3 camera angle window in the Viewer for this multi-clip edit. I found that switching angles by clicking in the Viewer didn't always work as it should.
It is better, and quicker, to use Final Cut Pro's own Multi-clip angle buttons/keyboard shortcuts to change between camera angles.
It is, and always will be, a pet peeve of mine when software companies do not have any sort of 'check for updates' button, or do not notify you, via your registration info or serial number, that new, updated versions are available for installation. My second big peeve is when companies do not provide an understandable manual or, even worse, bother to take the time to produce good quality video tutorials on their websites to help the new user come up to speed with their new purchases. That is most certainly not the case for Singular Software. I opened up PluralEyes again yesterday and a window opened letting me know that an update was available. I didn't even have to check. I did the install and continued on. Just as important, Bruce Sharpe, the creator of PluralEyes, has produced several excellent video tutorials on the Singular Software website that are sequential, properly paced, and easy to watch and understand. You can tell that he placed a major concern for his clients at the forefront of Singular Software's priorities. There is no question that with the availability of PluralEyes to ease the aforementioned difficulty and frustration ascribed to syncing footage shot in a multi-cam setting, an important void in the editor's toolbox has now been filled. There was strong and positive buzz about PluralEyes long before I got my hands on it. Unlike many movies that critics praise and then, subsequently, disappoint the general public, Singular Software's PluralEyes becomes an instant 'Must Have' for anyone editing multi-cam shoots. That's my bottom line.
Steve Douglas is a certified Apple Pro for Final Cut Pro 7 and underwater videographer. A winner of the 1999 Pacific Coast Underwater Film Competition, 2003 IVIE competition, 2004 Los Angeles Underwater Photographic competition, and the prestigious 2005 International Beneath the Sea Film Competition, where he also won the Stan Waterman Award for Excellence in Underwater Videography and 'Diver of the Year', Steve was a safety diver on the feature film "The Deep Blue Sea", contributed footage to the Seaworld Park's Atlantis production, and productions for National Geographic and the History channels. Steve was a feature writer for Asian Diver Magazine and is one of the founding organizers of the San Diego UnderSea Film Exhibition. He is available for both private and group seminars for Final Cut Pro and leads underwater filming expeditions and African safaris with upcoming excursions to the Cocos Islands, Costa Rica, Lembeh Straits, Indonesia, and Wakatobi. Feel free to contact him if you are interested in joining Steve on any of these exciting trips. www.worldfilmsandtravel.comcopyright Steve Douglas 2010This article first appeared on www.kenstone.net and is reprinted here with permission.
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