SLOW INTERNET

[Hammed Olanrewaju]

Dear Colleagues,

 

We have realized that we are now using data above 3MPS that we are paying for since we got back to accessing better internet service,

 

The graph above is from the  internet service provider which indicate that our bandwidth is over utilized  i.e. we have used up our bandwidth.  This means that we are either downloading and using data for other reason that may not be associated with work. Such as streaming videos, downloading music or video.

 

You are kindly advice to please stop doing heavy download from 10am – 5pm as this is our peak period for work related internet activities

 

We have repeated as that streaming videos or music isn’t allowed during peak period as this affect efficiency of our internet service

 

Thank you for your usual cooperation .

 

Best Regards

IT Oficer

 

 

 

 

From: Eniola Atoyebi [mailto:Eniola....@ng.is.co.za]
Sent: Wednesday, October 07, 2015 11:09 AM
To: Hammed Olanrewaju
Cc: Christopher Agboli; Amaka Okoronkwo; Eghosasere Obasuyi; @IS.NG.GSC; Abayomi Afolabi; @IS.NG.SUPPORT
Subject: RE: [IS #1-7116742100]SLOW LINK ISSUES-ASSOCIATION FOR REPRODUCTIVE AND FAMILY HEALTH

 

Hello Hammed,

 

Kindly note that the slowness is experienced due to over-utilization on your configured bandwidth.

 

You currently shooting out of the 3Mbps limit.

 

 

 

 

Best Regards,

Eniola Atoyebi| GSC Representative  

Global Service Centre (GSC) | Internet Solutions

 

D        +234 (0)1 270 9000 
E        eniola....@ng.is.co.za 
W       www.isnigeria.com.ng

 

 

 

From: Abayomi Afolabi
Sent: Tuesday, October 6, 2015 4:04 PM
To: Hammed Olanrewaju
Cc: Christopher Agboli; Amaka Okoronkwo; Eghosasere Obasuyi; @IS.NG.GSC
Subject: RE: SLOW LINK ISSUES-ASSOCIATION FOR REPRODUCTIVE AND FAMILY HEALTH

 

Dear Hammed

 

See your request below:

 

https://customerzone.is.co.za/

 

Best Regards

 

Abayomi Afolabi | Gsc Representative

Global Service Center

 

D        +234 (0)1 270 9000
E        abayomi...@ng.is.co.za 
W        www.isnigeria.com.ng

 

 

 

 

From: Hammed Olanrewaju [mailto:hamm...@arfh-ng.org]
Sent: Monday, October 5, 2015 11:08 PM
To: Abayomi Afolabi
Cc: Christopher Agboli; Amaka Okoronkwo; Eghosasere Obasuyi; @IS.NG.GSC
Subject: RE: SLOW LINK ISSUES-ASSOCIATION FOR REPRODUCTIVE AND FAMILY HEALTH

 

Dear Abayomi,

 

Kindly provide the link to login into internet solution customer zone.

 

Best Regards

 

 

From: Abayomi Afolabi [mailto:Abayomi...@ng.is.co.za]
Sent: Tuesday, August 11, 2015 9:42 AM
To: Hammed Olanrewaju
Cc: Christopher Agboli; Amaka Okoronkwo; Eghosasere Obasuyi; @IS.NG.GSC
Subject: RE: SLOW LINK ISSUES-ASSOCIATION FOR REPRODUCTIVE AND FAMILY HEALTH

 

Dear Hammed

 

The below are your login details to access the customer zone.

 

Username: HAMM...@ARFH-NG.ORG

Password: password123

 

Thanks for Choosing I S Nigeria.

 

Best Regards

 

Abayomi Afolabi | Gsc Representative

Global Service Center

 

D        +234 (0)1 270 9000
E        abayomi...@ng.is.co.za 
W        www.isnigeria.com.ng

 

 

 

 

From: Abayomi Afolabi
Sent: Monday, August 10, 2015 2:39 PM
To: Hammed Olanrewaju
Cc: Christopher Agboli; Amaka Okoronkwo; Eghosasere Obasuyi; @IS.NG.GSC
Subject: RE: SLOW LINK ISSUES-ASSOCIATION FOR REPRODUCTIVE AND FAMILY HEALTH

 

Dear Hammed

 

Sequel to our conversation via phone, we shall call you back in an hour time as requested so as you can check the link current status.

 

The slow experienced is as a result of over utilization on the banwidth.

 

Meanwhile, work is ongoing on your request to access customers zone.

 

See link utilization graph below:

 

 

 

Best Regards

 

Abayomi Afolabi | Gsc Representative

Global Service Center

 

D        +234 (0)1 270 9000
E        abayomi...@ng.is.co.za 
W        www.isnigeria.com.ng

 

 

 

 

From: Eghosasere Obasuyi
Sent: Monday, August 10, 2015 12:25 PM
To: @IS.NG.GSC
Cc: Christopher Agboli; Amaka Okoronkwo
Subject: SLOW LINK ISSUES-ASSOCIATION FOR REPRODUCTIVE AND FAMILY HEALTH

 

 

Hello GSC

 

The above customer has experienced some slowness in their link and want the link investigated.

They also want access to be able to monitor usage to the link immediately.

 

Kindly contact the customer

Hammed Olanrewaju: 08097884350

Email: hamm...@arfh-ng.org

 

 

 

Warm Regards

 

Eghosa Obasuyi  |  Credit Control and Admin Officer 
Finance | Internet Solutions

T        +234 (0)1 270 9933
M       +234 (0)803 521 9078
E        eghosaser...@ng.is.co.za 
W       www.isnigeria.com.ng