Question on Salesforce (Issue raised by Sunnie)

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(TW), Dave Wang

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Oct 16, 2019, 3:38:28 AM10/16/19

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---------- Forwarded message ---------
寄件者： Besset, Aymeric <aymeric...@agnesb.fr>
Date: 2019年10月16日週三下午1:35
Subject: Question on Salesforce
To: Tony Wong <tony...@agnesb.com.hk>, Dave Wang <dave...@agnesb.com.tw>
Cc: Terrance Lee (ABHK) <terr...@agnesb.com.hk>, Jean-Claude Fratissier <jean-claude...@agnesb.fr>

Hello Dave & Tony,

Sunnie sent us a document where she complains that she doesn't see any information being uploaded in Salesforce (such as tiers names)

Can you see together if the information you have in Salesforce and in the CBR databases are the same?

Dave I know you know a Salesforce and Tony you have access to the CBR DB, could you can take a few random customers and see if informations like name, tiers level, birthday are there and are the same.

It seems strange to me that the news is not in SF.

Regards,

-----------------------------------------------------------------------------------------------------------------

Besset Aymeric

Responsable informatique / I.T. Manager

17 rue Dieu, 75010 Paris

01.40.03.58.92

Dave Wang (ABTW)

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Oct 17, 2019, 1:02:54 AM10/17/19

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Dear all,

Maybe it's a good timing to try if a forum will help us to collaborate.

Please refer to two attachments, it seems the personal info and AMI new IDs in CBR are regularly updated to Salesforce correctly for ABTW.

Not sure what issue is bothering Sunnie....

dave

On Wednesday, October 16, 2019 at 3:38:28 PM UTC+8, Dave Wang (ABTW) wrote:

---------- Forwarded message ---------
寄件者： Besset, Aymeric <aymeric...@agnesb.fr>
Date: 2019年10月16日週三下午1:35
Subject: Question on Salesforce
To: Tony Wong <tony...@agnesb.com.hk>, Dave Wang <dave...@agnesb.com.tw>

Cc: Terrance Lee (ABHK) <terr...@agnesb.com.hk>, Jean-Claude Fratissier <jean-claude.fratissier@agnesb.fr>