BUG: Printing Issue - bottom portion of page missing

[Dan Baker]

Hello Dan:  

The printing issue we communicated about last month still exist.  I have checked and it occurs on two different printers.  If I load the tdl.print.html into Chrome and print, then the document shows correctly. If I use the direct-to-print, or print-to-adobe, and then try and print, the issue occurs.  I attached tdl.print.pdf showing the truncation and the tdl.print.html showing the full file.  

I have checked the printer sites (one canon laser and the other epson inkjet) and I could not find any common thread other than todolist.  

I'm running Windows 10x64, on a lenovo P50 4k.  

Thanks for any (further) troubleshooting ideas,

Dan

[.dan.g.]

Thanks for getting back to me Dan.

TDL uses IE internally for printing so it would be good for you to test that out to see if the problem starts there.

And/or check out IE's printer setup to see if there's a 'smoking gun' there:

[.dan.g.]

Just to recap: It looks okay in 'File > Print Preview' but prints wrong?

On Thursday, 14 February 2019 15:52:28 UTC+11, Dan Baker wrote:

[.dan.g.]

ps. Are you using a stylesheet?

[.dan.g.]

pps. And this problem does not occur on 7.1.5, even with preferences copied from 7.2?

[.dan.g.]

ppps. Do you ever use the 'File > Print Preview > Style > Task View' option?

[.dan.g.]

pppps. If it still works in 7.1, can you generate both of the temporary HTML print files (for the exact same tasklist and settings) and attach them here:

for 7.1: "ToDoList.print.html"

for 7.2: "tdl.print.html"

[.dan.g.]

ppppps. If you open the 7.2 temp print file manually in Internet Explorer does the problem also occur?

[Dan Baker]

Hello Dan: 

I don't have Explorer installed, just Microsoft Edge (I exclusively use Chrome tho') and I attached the settings (nothing out of normal in 'More Settings' either). 

* It looks okay in 'File > Print Preview' but prints wrong?  Correct

* Are you using a stylesheet?  No, stylesheet box is unchecked

* And this problem does not occur on 7.1.5, even with preferences copied from 7.2?  ToDoList.print7.1.5.html and ToDoList.print7.2.5.html are using each of their preferences, no difference.  Outputs are tdl.print.7.1.5_adobe.pdf and tdl.print.7.2.5_adobe.pdf -- issues shows in 7.2.5.  Copying the 7.2.5 preferences to 7.1.5 yields ToDoList.print7.1.5_7.25ini_adobe.pdf -- prints normally. 

* Do you ever use the 'File > Print Preview > Style > Task View' option? No, but see attached (PrintPreview_Style_TaskTree.jpg), it is a much different view.  

* If it still works in 7.1, can you generate both of the temporary HTML print files (for the exact same tasklist and settings) and attach them here:  see two bullets up for names of attached below.

* If you open the 7.2 temp print file manually in Internet Explorer does the problem also occur?  Again, no IE, but it works with Chrome.  The problem seems to lie somewhere in the conversion from that to what is used by Adobe, Epson, and Canon?

That's all I can think of right now.  Good luck.

Best regards,

Dan



BTW:  See text7.1.2.jpg and text7.2.5.jpg to compare how nice TDL looks in 4k, or whatever was the screen upgrades.  Nice!

.dan.g.

Wednesday, February 13, 2019 22:31

Thanks for getting back to me Dan.

TDL uses IE internally for printing so it would be good for you to test that out to see if the problem starts there.

And/or check out IE's printer setup to see if there's a 'smoking gun' there:

On Thursday, 14 February 2019 15:52:28 UTC+11, Dan Baker wrote:

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Dan Baker

Wednesday, February 13, 2019 20:52

Hello Dan:  

The printing issue we communicated about last month still exist.  I have checked and it occurs on two different printers.  If I load the tdl.print.html into Chrome and print, then the document shows correctly. If I use the direct-to-print, or print-to-adobe, and then try and print, the issue occurs.  I attached tdl.print.pdf showing the truncation and the tdl.print.html showing the full file.  

I have checked the printer sites (one canon laser and the other epson inkjet) and I could not find any common thread other than todolist.  

I'm running Windows 10x64, on a lenovo P50 4k.  

Thanks for any (further) troubleshooting ideas,

Dan

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[.dan.g.]

>> I don't have Explorer installed

Can you try typing 'Internet Explorer' into 'Cortana'?

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Dan Baker

Wednesday, February 13, 2019 20:52

Hello Dan:  

The printing issue we communicated about last month still exist.  I have checked and it occurs on two different printers.  If I load the tdl.print.html into Chrome and print, then the document shows correctly. If I use the direct-to-print, or print-to-adobe, and then try and print, the issue occurs.  I attached tdl.print.pdf showing the truncation and the tdl.print.html showing the full file.  

I have checked the printer sites (one canon laser and the other epson inkjet) and I could not find any common thread other than todolist.  

I'm running Windows 10x64, on a lenovo P50 4k.  

Thanks for any (further) troubleshooting ideas,

Dan

--
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[.dan.g.]

Can you:

1. Start TDL

2. File > Print Preview (not important what tasklist but Print Preview window needs to appear)

3. Close Print Preview

4. Tools > Enable Logging

5. Close TDL

6. Attach your ToDoList.Log

[Dan Baker]

I looked and I had tried printing the wrong version.  Attached is the html version that looks good in IE (no cut-off) and adobe.  Very strange.  I also attached the .pdf that I printed directly from TDL.  

Best regards,

Dan

Hello Dan: 

I was able to run IE (your hunch was correct, it was there, just not listed in the normal places).  Same problem.  I am attaching the settings and version information as well as the ToDoList.log file you requested. 

My apologies for the slow turnaround.  This week is looking more flexible. 

Best regards,

Dan

.dan.g. wrote:

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[.dan.g.]

Sorry Dan, now I am completely confused.

Could you re-explain your last two replies please?

[.dan.g.]

Can you also generate the log file for 7.1, but in this case will need to add '-g' to the commandline (in a shortcut)?

[.dan.g.]

ps. I still find it bizarre that 7.1.5 works but 7.2 does not since they both seem to generate the same html file...

On Friday, 22 February 2019 16:17:03 UTC+11, .dan.g. wrote:

[.dan.g.]

Is it significant that 'tdl.print.7.1.5_adobe.pdf' shows headers and footers but 'tdl.print.7.2.5_adobe.pdf' does not?

On Saturday, 16 February 2019 10:24:10 UTC+11, Dan Baker wrote:

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Dan Baker

Wednesday, February 13, 2019 20:52

Hello Dan:  

The printing issue we communicated about last month still exist.  I have checked and it occurs on two different printers.  If I load the tdl.print.html into Chrome and print, then the document shows correctly. If I use the direct-to-print, or print-to-adobe, and then try and print, the issue occurs.  I attached tdl.print.pdf showing the truncation and the tdl.print.html showing the full file.  

I have checked the printer sites (one canon laser and the other epson inkjet) and I could not find any common thread other than todolist.  

I'm running Windows 10x64, on a lenovo P50 4k.  

Thanks for any (further) troubleshooting ideas,

Dan

--
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[.dan.g.]

Here's a new thought: Perhaps the high DPI scaling (new in 7.2) is somehow involved.

Experiment: Set your display scaling to 100%, log out and then back in, try the export to PDF.

On Thursday, 14 February 2019 15:52:28 UTC+11, Dan Baker wrote:

[Dan Baker]

Dan: 

I'll be damned, or for where you are perhaps it should be, bugger me. 

tdl.print.pdf - 250%
tdl.print1.pdf - 100%

I did not know all of the 4k issues when I got this (SolidWorks has ben a particular pain, TDL issues are pretty minor in comparison and MUCH faster and MORE successful responses :) ).  But here is another ...

Best regards,

Dan



.dan.g. wrote:

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[.dan.g.]

Thanks for the update Dan, and for your patience and good humour.

BTW, did you get the chance to try overriding the scaling via the 'Properties' dialog just to see what impact it has?

ps. I actually have a 4K screen at home but it's not part of my normal development, so if I can now reproduce this at home then I at least have a chance of fixing it or figuring out a workaround.

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[Dan Baker]

How did you get compatibility to be visible?  see attached when I rt-clicked and chose properties

.dan.g. wrote:

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[.dan.g.]

You have to click on the tab at the top

[Dan Baker]

First, embarrassment ... I had to go into the local policy section and turn on the compatibility tab.  I had dinner and returned only to forget that I turned it on ... and I attached the view -- ack.   DOH :)

Well with compatibility on as you indicated, the problem is still there.  Interesting.

Sheepishly yours,

Dan

.dan.g. wrote:

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[.dan.g.]

>> Well with compatibility on as you indicated, the problem is still there. 

Leave it with me to check out at home and I'll get back to you.

[.dan.g.]

Temporary workaround: override_dpisettings.png

Leaves text looking sharp but slightly less compact UI: system_dpisettings.png

Dan

On Tuesday, 26 February 2019 17:51:15 UTC+11, Dan Baker wrote:

[.dan.g.]

Hi Dan

I don't think I'm able to fix this at present so my suggestion is to replace TDL's high dpi handling with that of Windows thus:

 or 

On Thursday, 14 February 2019 15:52:28 UTC+11, Dan Baker wrote:

[Dan Baker]

Hi Dan: 

DRAT.  Thank you for your efforts!  Let's hope it can be fixed in the future as the hiDPI setting look really nice when working with TDL. 

Best regards,

Dan

.dan.g. wrote:

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[.dan.g.]

Despite my best efforts this seems to be a bug within the IE rendering engine when it's embedded within another app.

On Wednesday, 6 March 2019 17:44:47 UTC+11, Dan Baker wrote:

Hi Dan: 

DRAT.  Thank you for your efforts!  Let's hope it can be fixed in the future as the hiDPI setting look really nice when working with TDL. 

Best regards,

Dan

.dan.g. wrote:

Hi Dan

I don't think I'm able to fix this at present so my suggestion is to replace TDL's high dpi handling with that of Windows thus:

 or 

On Thursday, 14 February 2019 15:52:28 UTC+11, Dan Baker wrote:

Hello Dan:  

The printing issue we communicated about last month still exist.  I have checked and it occurs on two different printers.  If I load the tdl.print.html into Chrome and print, then the document shows correctly. If I use the direct-to-print, or print-to-adobe, and then try and print, the issue occurs.  I attached tdl.print.pdf showing the truncation and the tdl.print.html showing the full file.  

I have checked the printer sites (one canon laser and the other epson inkjet) and I could not find any common thread other than todolist.  

I'm running Windows 10x64, on a lenovo P50 4k.  

Thanks for any (further) troubleshooting ideas,

Dan

--
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[danielr...@gmail.com]

Ack, I wish Microsoft would learn to play in the sandbox better...

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