Users may be unable to launch the Microsoft Teams desktop client
ID: TM1283300
Issue type: Incident
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Status
Service Degradation
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Impacted services
Microsoft Teams
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Details
Title: Users may be unable to launch the Microsoft Teams desktop client
User impact: Users may be unable to launch the Teams desktop client.
More info: When attempting to launch the Microsoft Teams desktop client, users are stuck on the loading screen and receive an error message "We're having trouble loading your message. Try refreshing."
Impacted users should restart their client to bypass impact.
Current status: We've determined that a recent service update introduced a regression within the Microsoft Teams client build caching system and is resulting in this transient issue's impact. We're reverting the offending update to remediate impact and will provide a timeline on this process as one becomes available.
Scope of impact: Users attempting to launch the Microsoft Teams desktop client may be impacted by this event. This section may be updated as our investigation continues.
Root cause: A recent service update introduced a regression within the Microsoft Teams client build caching system and is resulting in impact.
Next update by: Monday, April 20, 2026, at 7:30 PM UTC
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