RE: 回覆: [EXTERNAL E-MAIL]RE: [26416769] English feedback / Troubleshooting

[support@yoomoney.ru]

Hello.

Now it is impossible to make such operations.

All Yoomoney cards work in Russia as usual until the end of their validity period. Our cards stopped working abroad Russia and on non-Russian websites on March 10th (in some countries even earlier).

It is also not possible to withdraw cash from our cards abroad Russia.

In the countries where the NSPK (Russian National Payment Card System) operates, you will be able to make transactions using MIR cards of another bank. These are: Abkhazia, Armenia, Belarus, Vietnam, Cyprus, Kazakhstan, Kyrgyzstan, Turkey, Tajikistan, South Ossetia.

You can also check how our service works in the current situation on this site: https://promo.yoomoney.ru/updates


----
Respectfully, Vladimir Sinotov
Customer support
“YooMoney”, NBCO LLC
+7 (495) 197-86-86
http://yoomoney.ru

----

-------- Исходное сообщение --------

Отправлено: 10 авг 2023, в 19:17
Отправитель: aoc...@work2.liao.media
Получатель: sup...@yoomoney.ru
Тема: 回覆: [EXTERNAL E-MAIL]RE: [26416769] English feedback / Troubleshooting

> Thanks for the e-mail.
>
> In detail, the YooMoney Visa card cannot be pre-authorized during a transaction from 3D Secure payment gateways. Common payment service providers including Stripe, PayPal and Microsoft is confirmed to be having this issue for this card.

------------------------------------

Отправлено: 07 авг 2023, в 17:04
Отправитель: sup...@yoomoney.ru
Получатель: aoc...@work2.liao.media
Тема: RE: [26416769] English feedback / Troubleshooting

> Hello.
>
> Unfortunately, your letter does not contain enough information. We need more data in order to understand your problem and render you assistance. Please give a more detailed description of what you tried to accomplish and what went wrong.
>
>
> ----
> Respectfully, Vladimir Sinotov
> Customer support
> “YooMoney”, NBCO LLC
> +7 (495) 197-86-86
> http://yoomoney.ru
>
> ----

[AO Case Management]