Some users in the North America region may have been unable to access the Microsoft 365 admin center
ID: MO1230320
Issue type: Incident
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Impacted services
Microsoft 365 suite
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Details
Title: Some users in the North America region may have been unable to access the Microsoft 365 admin center
User impact: Users in the North America region may have been unable to access the Microsoft 365 admin center.
More info: Users able to access the admin center may have experienced degraded functionality.
As functionality was degraded, users may have been unable to raise support tickets through the Microsoft 365 admin center.
Additionally, users may have been unable to access the M365 app.
Final status: We've confirmed that the issue is resolved through monitoring telemetry and customer validations.
Scope of impact: This issue impacted the North America region.
Start time: Tuesday, February 10, 2026, at 2:10 PM UTC
End time: Tuesday, February 10, 2026, at 4:25 PM UTC
Preliminary root cause: A recent change to the redirection service, related to caching mechanisms, resulted in impact. We'll provide more details within the Post-Incident Report.
Next steps:
- We're reviewing the change to better understand why impact occurred and implement items to prevent this issue reoccurring.
We'll provide a preliminary Post-Incident Report within two business days and a final Post-Incident Report within five business days.
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