Some users may have been unable to access Microsoft OneDrive content and may have noticed delays or navigation errors
ID: OD1424850
Issue type: Incident
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Impacted services
Microsoft OneDrive
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Details
Title: Some users may have been unable to access Microsoft OneDrive content and may have noticed delays or navigation errors
User impact: Users may have been unable to access OneDrive content and may have noticed delays or navigation errors.
Final status: We’ve confirmed, following a period of monitoring service telemetry, that redirecting user traffic to alternate infrastructure successfully resolved the issue.
Scope of impact: This issue impacted internal Microsoft users only.
Start time: Sunday, July 12, 2026, at 10:20 AM UTC
End time: Sunday, July 12, 2026, at 10:44 AM UTC
Root cause: A section of SQL database infrastructure is performing below acceptable performance thresholds and resulting in impact.
Next steps: We're analyzing performance data and trends on the affected infrastructure to help prevent this problem from happening again.
This is the final update for the event.
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