Users may see issues accessing some Microsoft 365 services and portals
ID: MO1181369
Issue type: Incident
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Status
Service Degradation
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Impacted services
Microsoft 365 suite, Exchange Online, Microsoft Entra, Microsoft Intune, Microsoft Teams, Power Apps in Microsoft 365, Microsoft Defender XDR, Windows 365, Microsoft Purview
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Details
Title: Users may see issues accessing some Microsoft 365 services and portals
User impact: Users may see issues accessing some Microsoft 365 services and portals.
More info: We've edited the Title, User impact, and More info sections of this communication to align with our current understanding of the affected scenarios.
Impacted scenarios include, but may not be limited to the following:
- Access to some Microsoft Entra, Microsoft Power Apps, Microsoft Intune, and Microsoft Defender functions.
- Microsoft Purview Information Protection (MIP), Data Lifecycle Management (DLM), eDiscovery, Microsoft Purview Insider Risk Management (IRM), Communications Compliance, Data Governance, and other related Microsoft Purview features.
- Access to the Exchange admin center (EAC), security.microsoft.com, learn.microsoft.com, and other portals accessed through microsoft.com.
- Issues with add-ins and network connectivity in Outlook.
- Degraded functionality to some workflows within Microsoft Teams, including impact to location data in support of emergency calls. Users may also see transcription failures and issues leveraging Copilot within meetings.
- High latency, timeouts, errors, or inaccessibility of Microsoft Copilot Dashboard, Copilot Analytics Power BI reports, and advanced reporting capabilities.
- Windows 365 users may be unable load the client to discover Cloud PC resources or initiate resource discovery through the end user API.
Current status: We've completed the deployment of a healthy configuration and we're continuing our active traffic balancing efforts as well as monitoring corresponding service telemetry to ensure widespread recovery.
Scope of impact: Any users attempting to access Microsoft 365 services, such as those detailed in the more info section above, may be impacted. This information may be updated as our investigation continues.
Start time: Wednesday, October 29, 2025, 3:49 PM UTC
Preliminary root cause: A problematic configuration change was applied to a portion of Azure infrastructure.
Next update by: Wednesday, October 29, 2025, at 11:30 PM UTC
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