TM1288323: Microsoft Teams Service Health Incident (Service Degradation)

[365 Service Alert]

Users in North America may be unable to join Microsoft Teams meetings or experience dropped calls.                                                                                                                                                                                                          

Users in North America may be unable to join Microsoft Teams meetings or experience dropped calls ID: TM1288323 Issue type: Incident Status Service Degradation Impacted services Microsoft Teams Details Title: Users in North America may be unable to join Microsoft Teams meetings or experience dropped calls User impact: Users in North America may be unable to join Microsoft Teams meetings or experience dropped calls. More info: Users may also experience degraded video and audio quality. Current status: We're investigating a potential temporary drop in network availability that caused some users in North America to not be able to join Teams meetings or experience degraded video and audio quality. We rerouted traffic to healthy infrastructure and are monitoring to ensure the service recovers as expected. Scope of impact: Users within North America attempting to join Microsoft Teams meetings may be impacted. Start time: Wednesday, April 22, 2026, at 3:00 PM UTC Next update by: Wednesday, April 22, 2026, at 8:00 PM UTC Is this message helpful? Did you find this email helpful? Yes No To customize what’s included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Privacy Statement Microsoft Corporation, One Microsoft Way, ​Redmond, WA 98052​