Some read-only users may see blank pages for their SharePoint Online sites
ID: SP1215831
Issue type: Incident
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Impacted services
SharePoint Online
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Details
Title: Some read-only users may see blank pages for their SharePoint Online sites
User impact: Read-only users may have seen blank pages for their SharePoint Online sites.
More info: Affected users reported seeing relevant page information displaying briefly before becoming a blank page.
Final status: We've validated that the latest SharePoint Online service build contained a regression which resulted in read-only users seeing blank pages for their SharePoint Online sites. We've rolled back the offending build and validated with a subset of affected users that our actions successfully resolved the issue.
Scope of impact: Some read-only users may have seen blank pages for their SharePoint Online sites.
Start time: Wednesday, January 7, 2026, at 7:44 PM UTC
End time: Thursday, January 8, 2026, at 6:18 PM UTC
Root cause: The latest SharePoint Online service build contained a regression which resulted in read-only users seeing blank pages for their SharePoint Online sites.
Next steps:
- We're analyzing the offending service build to isolate the underlying root cause. This analysis will help us to improve the quality and reliability of our future updates, while also helping that similar impact doesn't occur in future.
This is the final update for the event.
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