Users may be unable to complete Mobile Device Management (MDM) enrollment on some Android 15 devices
ID: IT1045821
Issue type: Incident
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Impacted services
Microsoft Intune
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Details
Title: Users may be unable to complete Mobile Device Management (MDM) enrollment on some Android 15 devices
User impact: Users may have been unable to complete MDM enrollment on some Android 15 devices.
More info: Users may have been blocked by the user experience (UX) when they tried to complete MDM enrollment on Corporate Owned Samsung S25 and A56 devices running Android 15 for Android Enterprise (AE) user based Corporate Owned Business Only (COBO) and Corporate Owned Profile Enrollment (COPE) enrollment scenarios.
Final status: We've confirmed that our fix has fully deployed, and we've verified through service telemetry that this has remediated the issue.
Scope of impact: This issue impacted users who were attempting to complete MDM enrollment on Corporate Owned Samsung S25 and A56 devices running Android 15 for AE user based COBO and COPE enrollment scenarios.
Start time: Monday, February 24, 2025, at 3:51 PM UTC
End time: Wednesday, April 2, 2025, at 10:26 PM UTC
Root cause: A recent Android 15 update introduced changes to the UI, which caused the UX to be blocked in certain scenarios and resulted in impact.
Next steps:
- We're reviewing our Android 15 update processes so we can better identify similar UI issues during our testing and development process and avoid comparable impact in the future.
This is the final update for the event.
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