Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage
ID: OP1192004
Issue type: Incident
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Impacted services
Microsoft 365 apps
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Details
Title: Users may not be able to download Microsoft 365 desktop apps from the Microsoft 365 homepage
User impact: Users may have not been able to download Microsoft 365 desktop apps from the Microsoft 365 homepage.
Final status: We validated the fix in our internal testing environment and successfully deployed it across the affected infrastructure. After monitoring the service, we’ve confirmed that download functionality for Microsoft 365 desktop apps has been restored and the issue is fully remediated.
Scope of impact: Any user may have been affected by this event and may have been unable to download Microsoft 365 desktop apps from the Microsoft 365 homepage.
Start time: Tuesday, December 2, 2025, at 5:21 PM UTC
End time: Thursday, December 4, 2025, at 2:30 PM UTC
Root cause: A recent service update contained a code issue that impacted the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage.
Next steps:
- We’re reviewing how the recent service update contained a code issue that impacted the license check process, leading to users being unable to download Microsoft 365 desktop apps from the homepage, to help prevent this problem from happening again.
This is the final update for the event.
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