Some Virtual Desktop Infrastructure (VDI) users were unable to share screen or video during Microsoft Teams meetings
ID: TM1200539
Issue type: Incident
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Impacted services
Microsoft Teams
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Details
Title: Some Virtual Desktop Infrastructure (VDI) users were unable to share screen or video during Microsoft Teams meetings
User impact: Users were unable to share their screen or video during Microsoft Teams meetings when using VDI with Omnissa devices.
More info: When users attempted to share their screen or video during Microsoft Teams meetings when using VDI with Omnissa devices, the participants may have only seen a blank screen.
Final status: We've re-enabled the correct code configuration and confirmed that impact has been resolved.
Scope of impact: Some users attempting to share their screen or video during Microsoft Teams meetings when using VDI with Omnissa devices may have been impacted.
Start time: Thursday, November 20, 2025, at 10:18 AM UTC
End time: Saturday, December 20, 2025, at 12:39 AM UTC
Root cause: A recent update contained a change that set an incorrect configuration for a section of code that helps facilitate the sharing process in this scenario, which caused impact to occur.
Next steps:
- We're reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.
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